Category: Knowledge Base

Review Tab not appearing in single trip page?

If the Review Tab is not being appearing in single trip page then make sure that the Review Tab has been enabled by going to respective section(Global Settings Tabs Section or Individual trip Tabs section). If you have enabled Use Global Tabs Layout option under single trip page(edited) then make sure if Review Tab has been enabled or not by going to Admin Panel > WP Travel > Settings > Tabs If you have disabled Use Global Tabs Layout option under single trip page(edited) then make sure if Review Tab has been enabled or not by going to Admin Panel… Read More »

How can I create menus with options(Trip Types/Destinations/Keywords/Activities)?

If you want to create menus with options(Trip Types/Destinations/Keywords/Activities) then you can create menu by going to Admin Panel > Appearance > Menus You have to checked in the options(Trip Types/Destinations/Keywords/Activities) under Screen Options so that the options(Trip Types/Destinations/Keywords/Activities) will be appeared under Add menu item section as shown in screenshot below. For detail assistance, please refer screen record. Note: you can add menu with options(Trip Types/Destinations/Keywords/Activities) in two ways(as main menu items or as sub menu items) as shown in screen record. If you have any queries, please submit it to our Contact page.

Can we insert privacy policy flag before booking?

WP Travel plugin provides the feature regarding accepting Terms & Conditions before booking the trip. If you want customer to accept Privacy Policy before they book the trip then you can insert Privacy Policy so that it will be added in checkout form as well as in enquiry form as per your requirement. To insert Privacy Policy, you have to add GDPR message which will be displayed in frontend section by going to Admin Panel > WP Travel > Settings > Misc Options and if you donot want to insert Privacy Policy then you can leave the GDPR message section… Read More »

WP Travel database needs an update. How to fix this issue?

Actually, WP Travel version 4 provides ‘Switch to V4’ option so that user who are using WP Travel plugin with previous version(before 4) can switch to version 4 or can stay to same version(they have used) even after updating WP Travel to version 4. If user who are using previous version(before 4) of WP Travel plugin wants to move to version 4 then they have to enable ‘Switch to V4’ option by going to Admin Panel > WP Travel > Settings > General. When we enable ‘Switch to V4’ option to update WP Travel from previous version to v4 version,… Read More »

Can I forward my trip enquiries directly to my email?

WP Travel Pro plugin provides the feature of adding email so that trip enquiry message will be redirected to the email added in the backend section. After the activation of WP Travel Pro plugin, you can add email by going to Admin Panel > WP Travel > Settings > Email > Enquiry Email Templates If you have any queries, please submit it to our Contact page.

Can we modify the design of the trip page using Elementor?

WP Travel Gutenburg & Elementor blocks plugin integrates seamlessly with the WP Travel plugin and help you to display your trips and tours packages just the way you want. For detail assistance regarding how to manage trip page using WP Travel Gutenburg & Elementor blocks plugin, please refer link of our official documentation. If you have any queries submit it to our Contact page.

How to create a trip?

Creating a new trip using WP Travel is very easy. You will be able to publish the new trip within a few minutes. The instructions for creating the new trip is mentioned below in points: Step 1: After activating the WP Travel Plugin you will find the menu “Trips”. Just click on the menu and go to “New Trips”. Step 2: You will have to fill the required fields like trip name, general tabs, add galleries as per your requirement. For details about the fields, please refer to our official documentation below: Documentation Step 3: Finally publish the trips and… Read More »

Recurring dates feature for your trip

recurring feature for WP Travel pro

WP Travel Pro v4.0 came up with the recurring feature for the trip. So, now you can set different recurring dates(years, months, days) for the same trip so that the trip can be shown available for different seasonal dates Backend Section Recurring features will be provided under the Fixed Departure section, where you can add a fixed departure date. Also, you can select a pricing option(which will be added under the prices tab). You can enable or disable the ‘Enable recurring dates‘ option as per your requirement. To find it go to Admin Panel > Trips > Individual Trip(edited )… Read More »

Collect information of multiple travelers

WP Travel plugin provides the feature of collecting information of multiple travelers in checkout page during booking of trip. To add multiple travelers form in checkout page so that information of multiple travelers can be collected, you have to enable ‘Enable multiple travelers‘ option by going to Admin Panel > WP Travel > Settings > Trip. You can enable the option as mentioned above if you want multiple travelers form in checkout page so that you will be able to collect the information of multiple travelers. Also, you can disable the option if you want to display just lead traveler… Read More »

Losing the translation made by Loco Translate upon update?

If you are having trouble of losing the string translation made using the Loco Translate upon update to the latest WP Travel plugin then this is the post for you. Actually, what happens is, upon translating the string using the Loco Translate plugin, you will get an option to store the string in the custom location or directly in wp-content/wp-travel/i18n/languages folder. If you choose the option to save the .po and .mo file in the location (wp-content/wp-travel/i18n/languages) then upon update to the latest WP Travel version all of the changes that you have made will be lost. So we suggest… Read More »

Translate ‘Enquiry Form’ with WPML

To translate the ‘Enquiry Form’ as per your required language, first of all switch the language(in backend section) to which you are willing to translate the form then edit the field name which you are willing to translate by going to Admin Panel > WP Travel > Settings >Field Editor You can replace the texts(field name, placeholder) with translated string manually which you are willing to translate to the language as per your requirement. For detail assistance regarding how to translate ‘Enquiry Form’, please refer below given screen record: https://www.loom.com/share/23839378932e4edc8c18bbcab2d8e2bb If you have any confusion then please post them in… Read More »

Add new tab in single trip page

WP Travel Utilities or WP Travel Pro plugin provides the feature of adding new tab so that you can add any information or detail about trip under the newly added tab. You can add any number of tabs as per your requirement using global tabs setting or individual trip tabs setting. You can add new tab using global tab setting by going to Admin Panel > WP Travel > Settings > Tabs Also, if you want to add new tab only for certain trips, you can add tab for the trip by going to Admin Panel > Trips > Individual Trip(edited) >… Read More »

Add Custom link for Book Now Button

WP Travel Utilities or WP Travel Pro plugin provides the feature of adding custom link for Book Now button. You can redirect page to any URL as per your requirement by going to Admin Panel > Trips > Individual Trip(edited) > Dates and Prices. Also, if you want to add custom form as per your requirement for Book Now button, you can add custom form instead of custom link by going to Admin Panel > Trips > Individual Trip(edited) > Dates and Prices. For detail assistance regarding custom booking, please refer our official documentation. If you have any confusion then… Read More »

Cannot make payment with Stripe Checkout

If you are facing issues while making payment through Stripe checkout in WP Travel, please once verify if ‘Test Mode‘ is enabled or not? If ‘Test Mode‘ option has been enabled then please disable this option by going to Admin Panel > WP Travel > Settings > Debug Also, please verify if the keys (publishable key & secret key ) required for Stripe checkout gateway has been added or not by going to Admin Panel > WP Travel > Settings > Payment > Stripe Checkout Further, make sure that the keys (publishable key & secret key) that you have added… Read More »

Enable or Disable Login/Register Option Before Booking

WP Travel plugin provides the feature of adding login/register option before making booking of the trip. You can enable/disable the Customer Registration option by going to Admin Panel > WP Travel > Settings > Account If you enable the Customer Registration option, the login/register section will be appeared before making booking of the trip. If the login/register option is disabled(in case of partial payment) then the customer will be unable to make the remaining payment through user dashboard page as the payment made by the customer cannot be tracked. So, customer has to make the remaining payment manually. Also, if… Read More »

Enable or Disable Book Now Button

You can enable or disable Book Now button in single trip page as per your requirement. If you want to enable/disable Book Now button in single trip page then you can fulfill your requirement by going to Admin Panel > WP Travel > Settings > Tabs Also, if the global tabs layout option has been disabled and the individual trip tabs setting has been used then you can Enable/Disable Book Now button by going to Admin Panel > Trips > Individual Trip(edited) > Tabs If you have any confusion then please post them in our official support forum.

How to fix image quality problem in trip gallery and thumbnail

Sometime you might face image quality problem in trip gallery and thumbnail. Gallery images and thumbnails might appear blur and pixelated in your trips. If this is the case you can define the minimum size of the thumbnail as 600×600 px or try increasing the dimensions ( width and height ) of your thumbnail size by going to Admin Panel > Setting > Media.  After doing this regenerate your thumbnail after changing the image size by using the regenerate thumbnails plugin for the best result. Note: Even if these steps does not solve the issue then please contact to our… Read More »

How to make free trips available to the customer

Of course, You can make free trips available to the customer in the WP Travel plugin. If you do not want to set the price to the particular trip then you can enter the price as ‘0’ in the trip setting and no price will be displayed for that trip. However, if you want to display information like pricing not available for this trip at the checkout page by going to Admin Panel > Trips > Individual trip(edited) > Cart & Checkout as shown in the screenshot below: The above options will be handy if you want to offer trips… Read More »

Send a payment reminder email notification to the customer

WP Travel Pro or WP Travel Partial Payment addon provides the feature of sending a reminder notification to the customer via email about the remaining partial payment to be paid before going to the trip. You have to enable ‘Enable Remainder Notification option to send a reminder notification to the customer via email so that customer can be notified to make the remaining payment by going to Admin Panel > WP Travel > Settings > Email > Partial Payment Email Templates For detail assistance regarding Remaining Partial Payment Reminder feature, please refer link of our official documentation. If you have… Read More »

Add Out of Stock or Inquiry button on the trips

WP Travel Utilities or WP Travel Pro plugin provides the feature of allowing admin (who manages trip) to either add an inquiry button or display the Sold Out message in a single trip page if the trip has been booked up to the maximum number of pax that you have defined. This feature can be achieved through the inventory option which is available in the individual trip setting page. So, if you are getting trouble regarding Out Of Stock option then please make sure that the inventory option has been enabled or not by going to Admin Panel > Trips… Read More »