Category: Knowledge Base

Collect information of multiple travelers

WP Travel plugin provides the feature of collecting information of multiple travelers in checkout page during booking of trip. To add multiple travelers form in checkout page so that information of multiple travelers can be collected, you have to enable ‘Enable multiple travelers‘ option by going to Admin Panel > WP Travel > Settings > Trip. You can enable the option as mentioned above if you want multiple travelers form in checkout page so that you will be able to collect the information of multiple travelers. Also, you can disable the option if you want to display just lead traveler… Read More »

Losing the translation made by Loco Translate upon update?

If you are having trouble of losing the string translation made using the Loco Translate upon update to the latest WP Travel plugin then this is the post for you. Actually, what happens is, upon translating the string using the Loco Translate plugin, you will get an option to store the string in the custom location or directly in wp-content/wp-travel/i18n/languages folder. If you choose the option to save the .po and .mo file in the location (wp-content/wp-travel/i18n/languages) then upon update to the latest WP Travel version all of the changes that you have made will be lost. So we suggest… Read More »

Translate ‘Enquiry Form’ with WPML

To translate the ‘Enquiry Form’ as per your required language, first of all switch the language(in backend section) to which you are willing to translate the form then edit the field name which you are willing to translate by going to Admin Panel > WP Travel > Settings >Field Editor You can replace the texts(field name, placeholder) with translated string manually which you are willing to translate to the language as per your requirement. For detail assistance regarding how to translate ‘Enquiry Form’, please refer below given screen record: https://www.loom.com/share/23839378932e4edc8c18bbcab2d8e2bb If you have any confusion then please post them in… Read More »

Add new tab in single trip page

WP Travel Utilities or WP Travel Pro plugin provides the feature of adding new tab so that you can add any information or detail about trip under the newly added tab. You can add any number of tabs as per your requirement using global tabs setting or individual trip tabs setting. You can add new tab using global tab setting by going to Admin Panel > WP Travel > Settings > Tabs Also, if you want to add new tab only for certain trips, you can add tab for the trip by going to Admin Panel > Trips > Individual Trip(edited) >… Read More »

Add Custom link for Book Now Button

WP Travel Utilities or WP Travel Pro plugin provides the feature of adding custom link for Book Now button. You can redirect page to any URL as per your requirement by going to Admin Panel > Trips > Individual Trip(edited) > Dates and Prices. Also, if you want to add custom form as per your requirement for Book Now button, you can add custom form instead of custom link by going to Admin Panel > Trips > Individual Trip(edited) > Dates and Prices. For detail assistance regarding custom booking, please refer our official documentation. If you have any confusion then… Read More »

Cannot make payment with Stripe Checkout

If you are facing issues while making payment through Stripe checkout in WP Travel, please once verify if ‘Test Mode‘ is enabled or not? If ‘Test Mode‘ option has been enabled then please disable this option by going to Admin Panel > WP Travel > Settings > Debug Also, please verify if the keys (publishable key & secret key ) required for Stripe checkout gateway has been added or not by going to Admin Panel > WP Travel > Settings > Payment > Stripe Checkout Further, make sure that the keys (publishable key & secret key) that you have added… Read More »

Enable or Disable Login/Register Option Before Booking

WP Travel plugin provides the feature of adding login/register option before making booking of the trip. You can enable/disable the Customer Registration option by going to Admin Panel > WP Travel > Settings > Account If you enable the Customer Registration option, the login/register section will be appeared before making booking of the trip. If the login/register option is disabled(in case of partial payment) then the customer will be unable to make the remaining payment through user dashboard page as the payment made by the customer cannot be tracked. So, customer has to make the remaining payment manually. Also, if… Read More »

Enable or Disable Book Now Button

You can enable or disable Book Now button in single trip page as per your requirement. If you want to enable/disable Book Now button in single trip page then you can fulfill your requirement by going to Admin Panel > WP Travel > Settings > Tabs Also, if the global tabs layout option has been disabled and the individual trip tabs setting has been used then you can Enable/Disable Book Now button by going to Admin Panel > Trips > Individual Trip(edited) > Tabs If you have any confusion then please post them in our official support forum.

How to fix image quality problem in trip gallery and thumbnail

Sometime you might face image quality problem in trip gallery and thumbnail. Gallery images and thumbnails might appear blur and pixelated in your trips. If this is the case you can define the minimum size of the thumbnail as 600×600 px or try increasing the dimensions ( width and height ) of your thumbnail size by going to Admin Panel > Setting > Media.  After doing this regenerate your thumbnail after changing the image size by using the regenerate thumbnails plugin for the best result. Note: Even if these steps does not solve the issue then please contact to our… Read More »

How to make free trips available to the customer

Of course, You can make free trips available to the customer in the WP Travel plugin. If you do not want to set the price to the particular trip then you can enter the price as ‘0’ in the trip setting and no price will be displayed for that trip. However, if you want to display information like pricing not available for this trip at the checkout page by going to Admin Panel > Trips > Individual trip(edited) > Cart & Checkout as shown in the screenshot below: The above options will be handy if you want to offer trips… Read More »

Send a payment reminder email notification to the customer

WP Travel Pro or WP Travel Partial Payment addon provides the feature of sending a reminder notification to the customer via email about the remaining partial payment to be paid before going to the trip. You have to enable ‘Enable Remainder Notification option to send a reminder notification to the customer via email so that customer can be notified to make the remaining payment by going to Admin Panel > WP Travel > Settings > Email > Partial Payment Email Templates For detail assistance regarding Remaining Partial Payment Reminder feature, please refer link of our official documentation. If you have… Read More »

Add Out of Stock or Inquiry button on the trips

WP Travel Utilities or WP Travel Pro plugin provides the feature of allowing admin (who manages trip) to either add an inquiry button or display the Sold Out message in a single trip page if the trip has been booked up to the maximum number of pax that you have defined. This feature can be achieved through the inventory option which is available in the individual trip setting page. So, if you are getting trouble regarding Out Of Stock option then please make sure that the inventory option has been enabled or not by going to Admin Panel > Trips… Read More »

Can we add new field in the form available in WP Travel plugin?

We do have WP Travel Field Editor addon which will enable you to add the additional field in the Trip Enquiry form, Traveler info form, and Billing form. WP Travel Field Editor addon or WP Travel Pro plugin provides the feature of adding, editing and removing fields in Trip Enquiry form, Traveler info form, and Billing form. You can add new field in Trip Enquiry form, Traveler info form, and Billing form by going to Admin Panel > WP Travel > Settings > Field Editor For detail assistance regarding ‘WP Travel Field Editor’ addon, please refer link of our official… Read More »

Setting up the inventory option in WP Travel

If you are having trouble figuring out the inventory option setting then this post is for you. To begin with, the inventory option comes from the WP Travel Utilities plugin. You can enable the inventory option from the individual trip from the tab “Inventory option“ This option is especially for tracking the number of seats being booked for a trip i.e if you book the trip then enabling this option will display the remaining seat. Further, if you are willing to use your own custom pax rather then using trip pax then you can use an inventory option. This option… Read More »

Can I add or modify the timing option for the date of trip?

Yes, of course, you can add as well as modify the timing option for the specific date of the trip using WP Travel Utilities or WP Travel Pro plugin. WP Travel Utilities plugin provides the feature of adding multiple fixed departure dates with multiple times(in hour). If the trip is available for different time slot in single fixed departure date, then you can use this feature to provide the available time slots for the date of the trip so that customer can choose time slot for the trip as per their requirement. You can add any number of times(in hours)… Read More »

How to include a new field added through field editor in the email template?

After adding the new field in “Trip Enquiry Field”, “Billing Fields” and “Traveler info fields” it does not directly appear in the email. To make the newly added field in the forms, you need to include them in the template using the id of the added field. Please follow below-given steps for clear information. Step 1: Add the required field in the forms following the path WP Travel > Settings > Field editor > Enquiry Form Field. For an instance, we will here add the field in Enquiry form field. Step 2: Copy the id as shown in the screenshot… Read More »

Where can you find the download and my license?

When you login in the Theme Palace using the login details that you have used when you have purchased the theme, you will reach to your dashboard. After you reach to the dashboard which contains license to download the zip file of the plugin. For clarification, you can go through the screen shot given below:

Do you have an add-on where clients can pay in multiple installments?

Partial Payment Addon provides you the feature of making payment in multiple installments. You can add any number of installments to be made by customer and  set any percentage(%) of amount to be paid as per your requirement in multiple installments. But the remaining payment should be made through user dashboard. Also, the feature of making payment in multiple installments has been provided for individual trip. You can use global set up for installment process for all trips as well as can use your own set up for individual trip. You can set your own setup(custom setup) regarding multiple installments… Read More »

Add multiple prices for different categories (child, adult, etc.) in WP Travel

Yes, it is possible to add different prices for different categories like a child, adult, infant, etc. for a single trip using the WP Travel Pro plugin. WP Travel Pro plugin comes with multiple pricing options from which you can add different prices for a different category. To set different prices for different categories like a child, adult, infant, etc., you have to click add new button in the backend section. If you have any confusion then please post them in our official support forum