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FAQs

If you have any questions related to our Plugin or Theme please post to our support forum.

 

You can redirect to a new page submitting the Booking form and for this, you have to update your plugin to the recent version or above version 1.0.6 and then use the filter to change the URL.

For this, you have to create the child theme.

You can even create the child theme using the plugin given below:

https://wordpress.org/plugins/wp-child-theme-generator/

After activating the child theme in your child theme functiosn.php file paste below given code.

function custom_thankyou_url( $url  ) {
    return 'http://yoursite.com/thankyou';
}

add_filter( 'wp_travel_thankyou_page_url', 'custom_thankyou_url' );

Here replace the URL with your URL that you want to redirect with.


you can change the title that appears in the frontend through the use of child theme.

You can activate the child theme manually and to know about it please refer to below link.

https://codex.wordpress.org/Child_Themes

You can activate the child theme using the plugin given below:

https://wordpress.org/plugins/wp-child-theme-generator/

After activating the child theme in your child theme functions.php file add below given codes.

1. To replace the string “Activities” with “Weather and Terrain” and to remove the “pax” from Group Size paste the below-given code in your child theme functions.php file.

https://gist.github.com/anonymous/a28fe3d41e5bf8d7ef411641eb7f7332

Finally to replace the string ” Locations” and “Fixed Departure” paste below-given code.

https://gist.github.com/anonymous/5cc32479878465a7f7698500c13a6b80


 

If your image appears to be blurred and pixelated then you can define the minimum size of the thumbnail as 600x600 px or try increasing the dimensions ( width and height ) of your Thumbnail size by going to Admin Panel > Setting > Media. 

Also please regenerate your thumbnail after changing the image size by using the plugin  given below for the best result:

https://wordpress.org/plugins/regenerate-thumbnails/

 

Note: Even if these steps does not solve the issue then please contact to our official support forum for further help.


Direct Installation

  •  Download the plugin (.zip file).
  •  In your Admin, go to menu Plugins > Add.
  •  Select the tab “Upload”.
  • Upload the .zip file you just downloaded.
  •  Activate the plugin.

Installation via FTP

  • Once you download the plugin, you will get zip folder.
  •  Unzip the folder and Upload `wp-travel` folder to the `/wp- content/plugins/` directory.
  •  Activate the plugin through the ‘Plugins’ menu in WordPress.

As for the PHP version, we strongly recommend using the last stable PHP and MySQL builds.


Sure, please post all of your Queries and suggestions in the Support Forum. where plugins' official support team are standby to answer each and every one of your questions.


You can find our official documentation/User Guide on the link given below:

Documentation 


WP Travel Plugin is translation ready and can be translated into any language.

Please refer to below link to know about the steps for translation.

Translation:

If you  have any confusion then please post them in our official support forum:


The answer to this frequently asked question is NO

WP Travel plugin has it's own integrated cart / checkout system and hence, once you book a trip, you can complete the entire payment and checkout process with solely WP Travel plugin.

This is the reason, you don't have to depend on any other  plugin /addon including WooCommerce if your site is a travel and tour operator site since, from the booking to checkout, entire functionality is provided by WP Travel itself.

Therefore, WP Travel is completely independent to WooCommerce.


Are you having the issue of empty checkout page?

If so then it is mainly because of the important reasons mentioned below:
Reason 1:
Sometimes strange behavior may be caused by a plugin or theme conflict. So ned to perform the conflict check to be sure on this side.
For the conflict check, we recommend using the Health Check & Troubleshooting plugin. This plugin allows you to run a conflict check without affecting normal visitors to your site.
Reason 2: 
Another important reason that you must consider is the cache issue. So delete all Cache. It allows you to clean or purge all cached content with a single click
Reason 3: 

The reason that we often tend to ignore is setting up the checkout page. So if you are having the empty checkout page issue then at first make sure you have set the checkout page by going to Admin Panel > WP Travel > Settings > General.

Reason 4: 

Another reason is due to blockage of the delete permission to the database users. The issue is regarding the permission of DB user in your side. To resolve the issue you need to contact your host and ask them to provide the delete permission.

Screenshot of the setting where users have no option available to edit the privilege.

So make sure to provide the privilege as mentioned in the screenshot provided.

Reason 5:

In case of managed hosting, there may be an inbuilt cache that may cause the empty cart issue.

You may try resolving the issue either by clearing the cache or disabling it.

In case the issue is not resolved following any of the step mentioned above then directly contact our official support forum below:

Support Forum


No, it does not include the premium themes.

WP Travel is a separate independent plugin that comes with all the add-ons of WP Travel but not with the pro themes.  You need to buy the pro themes separately that are compatible with WP Travel.

 


If you are having trouble in creating the tickets for posting the queries in the support forum then please follow below given steps.

Step 1:

The very first step is to register your account. For this you need to click on the user icon at the top right corner of the site and click on the "Register" link.

Step 2:

After completing the registration process you need to sign in by clicking on the same user icon then click on the "Sign In" link.

Step 3:

Completing the step 2 will allow you to create the tickets. Now just go to the support forum of any of the plugin and post your queries.

Example:

Go to support forum of WP Travel.

Finally, add the query and submit.


The booking feature may not work due to the addition of the special character i.e ”()” in the pricing name section. For your information as for now, the field does not support such character which is why it generates such issue.

Screenshot: https://prnt.sc/omwq7e

So as for now please avoid using such character and it should work.

However, we will definitely make the enhancement on the feature in the future updates of the plugin.


Actually, all the functionality of the WP Travel plugin should work fine with the Elementor page builder. However, there may raise some minor layout issues. To enhance your experience using WP Travel with Elementor, we have a separate WP Travel Gutenburg & Elementor blocks plugin which is free to download. Using this plugin, you would be able to insert several Elementor WP Travel widgets and Gutenberg WP Travel blocks.

If you need any further assistance, please feel free to post your queries in our support forum https://wptravel.io/support-forum/forum/wp-travel/


If you are having trouble after updating to the WP Travel version 4 then there is no need to panic at all.

WP Travel has provided the option to switch back to your previous version and for this, you need to go to Admin Panel > WP Travel > Settings > General.

Note: It is always better to make the backups of the site before making any update as we will always be on a safe side. If any data got lost while updating then we will always have a backup.

If the issue is more serious and could not not be figured out then please post the issues in our official support forum below

Support forum.