How to Enable the Booking Cancellation Feature?

WP Travel is a powerful WordPress travel booking plugin that helps tour operators efficiently manage trips, bookings, and customers. To enhance customer experience and reduce manual support workload, WP Travel includes a Booking Cancellation feature that allows travelers to cancel their bookings directly from the customer dashboard.

When this feature is enabled:

• Overall booking management becomes faster and more efficient
• Customers can manage their own bookings without contacting support
• Admins receive instant email notifications when a booking is canceled

Enable Booking Cancellation for Customers

By default, booking cancellation is disabled for customers. You can enable it using a simple filter hook.

Add the Code Snippet

Add the following snippet to your site:

add_filter( 'wp_travel_enable_canceled_booking_for_customer', function () {
    return true;
});

Once enabled, customers will see the option to cancel their booking from the WP Travel dashboard.

Add a Cancellation Time Limit

You can restrict how many days before the travel date a customer is allowed to cancel a booking.

Note: By default, cancellation is not allowed within 7 days of the travel date.

For example, to allow cancellation only up to 15 days before departure, use:

 add_filter( 'wp_travel_cancel_booking_days_limit', function( $days, $booking_id, $travel_date ) {
     return 15;   // Set the cancellation limit to 15 days before the travel date

}, 10, 3 );

Customize the Booking Cancellation Email

WP Travel sends an email notification to the admin when a customer cancels a booking. You can customize this email content to include useful booking details and maintain a professional communication workflow.

Customize Email Content

Use the following code to modify the cancellation email message:

add_filter('wptravel_email_content_for_booking_cancelation',
    function ( $message, $traveler_name, $traveler_lname, $booking_id ) {

        $message = "
            <h2>Custom Booking Cancellation</h2>
            <p>Dear Admin,</p>
            <p>The following booking has been <strong>successfully canceled</strong>:</p>
            <ul>
                <li><strong>Customer Name:</strong> {$traveler_name} {$traveler_lname}</li>
                <li><strong>Booking ID:</strong> {$booking_id}</li>
            </ul>
            <p>Please take the necessary action.</p>
        ";

        return $message;
    },
    10,
    4
);

Where to Add These Snippets

You can add the above snippet in one of the following ways:

Method 1: Child Themes functions.php

• Navigate to: /wp-content/themes/your-child-theme/functions.php
• Paste the code snippets at the end of the file
• Save the file

This ensures your customizations are preserved during theme updates.

If you don’t have a child theme yet, refer to our KnowledgeBase guide on How to Create a Child Theme?

Method 2: Using a Code Snippets Plugin

• Install and activate a plugin like Code Snippets
• Go to Snippets → Add New
• Paste the code snippet
• Save and activate the snippet

This method is safe and does not require editing theme files.

Conclusion

By enabling the Booking Cancellation feature, you give travelers more control over their bookings while keeping administrators informed—resulting in a smoother and more professional booking experience.

Check the WP Travel documentation to learn more about configurations, modules, payments, and shortcodes.

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