403 – Forbidden

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  • #7676

    I have installed wordpress version 4.9.8 and chose Travel log theme with WP travel plugin,but I am getting
    403 – Forbidden error while displaying my site or wp admin , not frequently but getting this error within some interval of time.

    Support Team

    Hello @rwt_bhawna21,

    First of all thank you very much for using the theme and the plugin.

    Now regarding your query, the issue is more likely caused due to your server issue.

    So please once provide your system info so that we can inspect further.

    You can find your system info in Admin panel > Appearance > trips > Settings.



    Thank you.


    Thanks for the support, here is my system information .Please find the attached document below.I am not getting any messages in my error log. I still not able to find this frequent 403 forbidden error.

    WordPress Information
    Home URL: http://arihantwebtech.in/clients/devadars
    Site URL: http://arihantwebtech.in/clients/devadars
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ”

    WP Cron: ”

    Language: en_US
    Upload Directory Location: http://arihantwebtech.in/clients/devadars/wp-content/uploads
    Server Information
    Server Info: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4 Phusion_Passenger/5.1.12
    PHP Version: 5.6.36
    PHP Post Max Size: 512 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0, OpenSSL/1.0.2k
    SUHOSIN Installed: –
    MySQL Version: ”
    5.5.60 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements ”
    Max Upload Size: 512 MB
    Default Timezone is UTC: Yes
    PHP Error Log File Location: error_log
    fsockopen/cURL: ”


    SoapClient: ”


    DOMDocument: ”


    GZip: ”


    Multibyte String: ”


    Remote Get Status: ”


    Current Theme
    Name: Travel Log Child
    Version: 1.0.0
    Author URL: http://childtheme-generator.com/
    Child Theme: Yes
    Parent Theme Name: Travel Log
    Parent Theme Version: 1.2.2
    Parent Theme Author URL: http://wensolutions.com
    Active Plugins (11)
    WP Travel by WEN Solutions – 1.5.1
    Advanced Custom Fields by Elliot Condon – 4.4.12
    BlossomThemes Toolkit by blossomthemes – 1.0.8
    Contact Form 7 by Takayuki Miyoshi – 5.0.3
    Gallery by Total-Soft – 1.3.6
    Hello Dolly by Matt Mullenweg – 1.7
    Ninja Forms – File Uploads by The WP Ninjas – 3.0.8
    Ninja Forms by The WP Ninjas – 3.3.12
    Responsive Posts Carousel by WebCodingPlace – 4.1
    Sucuri Security – Auditing, Malware Scanner and Hardening by Sucuri Inc. – 1.8.18
    WS Theme Addons by WEN Solutions – 1.0.2


    Recent error occurred is :

    [07-Aug-2018 09:28:36 Etc/GMT] PHP Fatal error: Call to undefined function get_header() in /home/arihanti/public_html/clients/devadars/wp-content/themes/travel-log/index.php on line 15

    Support Team

    Hello @rwt_bhawna21,

    First of all congratulations on your site and it looks amazing 🙂 .

    When we tested your site we were unable to find such issue i.e. the site is running absolutely fine.

    Now coming back to your issue, the functions “get_header()” is actually not defined by the theme. It comes from the core of the WordPress.

    The issue is most likely server related issue. It may be a permission issue or the other issue related to the server.

    So please, once contact your server and let them know about the issue and solve the issue. Also, please provide the feedback from the server to us as well.

    Thank you.



    Thanks for the support .This issue has been resolved now as it comes due to Mod-security rule from the server end.

    Further they mentioned these details :

    >>What is Mod security?
    ModSecurity is one of the apache server modules that provides a complete website protection by defending hackers and other malicious attacks. It is a set of rules with regular expressions that helps to instantly ex-filtrate the commonly known exploits.ModSecurity obstructs the processing of invalid data (code injection attacks) to reinforce and nourish server’s security

    NOTE: We have added these rule to avoid the security vulnerability for the website. We can whitelist the rule for you, but whitelisting the rule might make the site vulnerable to attacks.

    Support Team

    Hello @rwt_bhawna21,

    Glad that your issue is resolved and also thank you very much for the info.

    Further, you do not require to add the information which could affect you in return.

    Additionally, if you have any issues further then please feel free to contact us.

    Thank you 🙂


Viewing 7 posts - 1 through 7 (of 7 total)
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