Book Now Button not working in Multiple Dates Options

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This topic contains 12 replies, has 6 voices, and was last updated by  Support Team 1 month, 2 weeks ago.

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #13807

    anubhav1237
    Participant

    Please check my tour posted below:

    https://www.dreamsvoyager.com/itinerary/amazing-portugal-land-only/

    on Booking section, nothing happens after clicking on Book now button, please advise.

    #13834

    Support Team
    Keymaster

    Hello @anubhav1237,

    First of all, thank you very much for using the plugin.

    When we tested the booking function on our side we could not find such issue so we need to check your specific setting and for this we need your C Panel access.

    So please provide the access in the email below:

    wptravel.io@gmail.com

    Hoping to hear from you soon

    Thank you.

    #17029

    paulo232
    Participant

    HI

    We have an issue where the book button is not working correctly, only just started as was fine.

    Now when you hit book, no trip multiple pricing shows, you lose the wordpress top bar (as logged in with WP) and you cant book, it just goes to the bottom of teh page and come back up again.

    #17030

    paulo232
    Participant

    It seems to b linked to the trips page, as soon as you progress to that page the issues appear

    #17047

    wensolutions
    Keymaster

    Hello @paulo232,

    When we tested the issue in our side, the booking button is working fine.

    So can you please provide your site URL so that we can inspect the issues further and help you?

    Thank you.

    #17050

    paulo232
    Participant

    The site is behind a coming soon page so would need to give you access, where can we send credentials to?

    #17058

    Support Team
    Keymaster

    Hello @paulo232,

    You can send in the credential in the email below:

    wptravel.io[at]gmail.com

    We will inspect the issue further once we receive the email.

    Thank you.

    #18450

    sauravp95
    Participant

    Same issue I have been facing.
    I have sent the admin credentials to wptravel.io[at]gmail.com

    #18457

    Support Team
    Keymaster

    Hello @sauravp95,

    The booking feature is not working because you have added the special character i.e ”()” in the pricing name section. For your information as for now, the field does not support such character which is why it is generating such issue.

    Screenshot: https://prnt.sc/omwq7e

    So as for now please avoid using such character and it should work.

    However, we will definitely make the enhancement on the feature in the future updates of the plugin.

    Hoping for your kind co-operation.

    Thank you.

    #18459

    sauravp95
    Participant

    Thanks a lot, it worked. I took out the ‘)(‘ and the button started working.

    #18461

    Support Team
    Keymaster

    Hello @sauravp95,

    Glad we could help you.

    We will fix the issue in the plugin itself and release the update.

    If you have any issues further then kindly let us know.

    Thank you.

    #18479

    MountainTraveler
    Participant

    On this issue:

    We had a similar issue, and reviewing the support forum found this thread. @support, thanks for pointing out the problem and clarifying.

    For other users who find this thread, we discovered that a period “.” in addition to “)” parentheses render the booking form invalid. Other characters may be included.

    @support: perhaps quickly add this information to the plugin documentation until compatibility is included?

    #18483

    Support Team
    Keymaster

    Hello @infosanooktiew-com,

    Thank you very much for your suggestions.

    We have added the information in the FAQ section for those who are looking for the answer on this.

    Thank you.

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