[IraKarydi]

Hello,

Did you figure out the issue?

Thank you

[Support Team]

Hello @irakarydi,

We would like to apologize for the delay but can you please provide your admin login detail for the further inspection as we cannot find the issue through the FTP.

Also, since cache plugin is activated in your side so it is changing the structure which is making it difficult to inspect the issue properly.

Email: support[at]wptravel.io

Thank you.

[IraKarydi]

Hello,

I had already given you my admin login details. As i can see you have login. Do you want to disactivate any plugin?
Or you will do it?

Thank you

[Support Team]

Hello @irakarydi,

We mean the admin login detail of your site and since we could not find it can you please resend it in the email mentioned below?

Thank you.

[IraKarydi]

Hello, i send them. Do you receive them?

[Support Team]

Hello @irakarydi,

We did not receive the email.

Can you please once check if you have sent it to the correct email address?

Thank you.

[IraKarydi]

I sent it again. Can you please check. From hrakaridi@hotmail.com

[Support Team]

Hello @irakarydi,

Thank you.

We have received the email.

We will let you know once the issue is fixed.

Thank you.

[Support Team]

Hello @irakarydi,

Sorry to bother you again but we could not log in from the log in detail you have sent.

So can you please recheck it yourself and send in the correct one.

Thank you.

[IraKarydi]

Ohhh sorry. You are right. I sent them again from hrakaridi@hotmail.com

Thank you

[Support Team]

Hello @irakarydi,

We are inspecting the issue, we will get back to you once the issue is fixed.

Thank you.

[Support Team]

Hello @irakarydi,

The issue is now fixed.

Please verify.

Thank you.

[IraKarydi]

Hello, yes its okkkk Thank you so much!!

Can you tell me why that happens??

You add some extra plugins that i should not disactivate?

Thank you

[Support Team]

Hello @irakarydi,

We have removed the added plugin so now hope everything is working fine.

Thank you.

[Author]

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