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Viewing 14 posts - 16 through 29 (of 29 total)
  • Author
    Posts
  • #18183
    IraKarydi
    Participant

    Hello,

    Did you figure out the issue?

    Thank you

    #18189
    Support Team
    Keymaster

    Hello @irakarydi,

    We would like to apologize for the delay but can you please provide your admin login detail for the further inspection as we cannot find the issue through the FTP.

    Also, since cache plugin is activated in your side so it is changing the structure which is making it difficult to inspect the issue properly.

    Email: support[at]wptravel.io

    Thank you.

    #18191
    IraKarydi
    Participant

    Hello,

    I had already given you my admin login details. As i can see you have login. Do you want to disactivate any plugin?
    Or you will do it?

    Thank you

    #18195
    Support Team
    Keymaster

    Hello @irakarydi,

    We mean the admin login detail of your site and since we could not find it can you please resend it in the email mentioned below?

    Thank you.

    #18196
    IraKarydi
    Participant

    Hello, i send them. Do you receive them?

    #18197
    Support Team
    Keymaster

    Hello @irakarydi,

    We did not receive the email.

    Can you please once check if you have sent it to the correct email address?

    Thank you.

    #18198
    IraKarydi
    Participant

    I sent it again. Can you please check. From hrakaridi@hotmail.com

    #18199
    Support Team
    Keymaster

    Hello @irakarydi,

    Thank you.

    We have received the email.

    We will let you know once the issue is fixed.

    Thank you.

    #18200
    Support Team
    Keymaster

    Hello @irakarydi,

    Sorry to bother you again but we could not log in from the log in detail you have sent.

    So can you please recheck it yourself and send in the correct one.

    Thank you.

    #18201
    IraKarydi
    Participant

    Ohhh sorry. You are right. I sent them again from hrakaridi@hotmail.com

    Thank you

    #18215
    Support Team
    Keymaster

    Hello @irakarydi,

    We are inspecting the issue, we will get back to you once the issue is fixed.

    Thank you.

    #18224
    Support Team
    Keymaster

    Hello @irakarydi,

    The issue is now fixed.

    Please verify.

    Thank you.

    #18225
    IraKarydi
    Participant

    Hello, yes its okkkk Thank you so much!!

    Can you tell me why that happens??

    You add some extra plugins that i should not disactivate?

    Thank you

    #18226
    Support Team
    Keymaster

    Hello @irakarydi,

    We have removed the added plugin so now hope everything is working fine.

    Thank you.

Viewing 14 posts - 16 through 29 (of 29 total)
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