[greta]

Good day . So I got several addons and cannot make it working .
1. there is a BOOK NOW button . When I push it – nothing happens . Just an empty place comes up.And other addon I need to buy for this function to work ?
2. I cannot set the image for my tour . Thre is a WP travel default pic there. How can I do it ? I got a gallery addon , but pictures cannot be uploaded ( I activated the addon)
3. I I got a Stripe check out addon , but I cannot make it working ( I activated the addon of course )

[Support Team]

Hello

Thank you for using WP Travel plugin and its addons.

Please find the answers to your queries below :

Query 1: There is a BOOK NOW button . When I push it – nothing happens . Just an empty place comes up.And other addon I need to buy for this function to work ?

Response : WP Travel is a free plugin that lets you create a tour package that includes booking procedure integrated in it. To add the additional features besides the features that is present in the free version, you need to purchase the addons. However, the booking functionality is present in the free version of the plugin.

Can you please provide us with your site URL so that we can inspect the issue further ?

Query 2: I cannot set the image for my tour . Thre is a WP travel default pic there. How can I do it ? I got a gallery addon , but pictures cannot be uploaded ( I activated the addon)

Response : To add the gallery image, please go to, Admin Panel > Trips > Individual Trip > Gallery

Screenshot : https://prnt.sc/p9arin

Also, please refer to the given documentation for the detailed assistance regarding WP Travel Advanced Gallery plugin : https://wptravel.io/documentations/wp-travel-advanced-gallery/

Query 3: I got a Stripe check out addon , but I cannot make it working ( I activated the addon of course )

Response : Please make sure that you have enabled and entered the valid credentials for the addons to be working.

Please refer to the given documentation for the detailed assistance regarding the addon : https://wptravel.io/documentations/wp-travel-stripe-checkout/

Hope this helps.

For any further query/confusion, feel free to reach back to us.

Regards!

[pedro.solis.sc@gmail.com]

I does not show after check out http://www.tours-atitlan.com

[greta]

hello , thanks for your response

Query 1 my site its a testing booking page

I got thease addons , activated it using the key
picture

WP Travel Advanced Gallery wp-travel-advanced-gallery-1.0.1.zip
WP Travel Stripe Checkout wp-travel-stripe-1.0.8.zip
WP Travel Tour Extras wp-travel-tour-extras-1.1.2.zip

Query 2
[URL=https://radikalno.ru/full/2019/9/22/3d8417bb645c7431e6881b7fe99efc78-full.png.html][IMG]https://cdn1.radikalno.ru/uploads/2019/9/22/3d8417bb645c7431e6881b7fe99efc78-prev.png[/IMG][/URL] [URL=https://radikalno.ru/]radical[/URL]
I can see the button – add media , but it doesn t work . But the addon is active
[URL=https://radikalno.ru/][IMG]https://cdn1.radikalno.ru/uploads/2019/9/22/96bfbf5d6465ae8198e88a7ba8096048-full.png[/IMG][/URL] [URL=https://radikalno.ru/]radical[/URL]
I did what you said , but still cannot make it working ..

Thanks for your help in advance

[greta]

when editting the tour I see this what I see The buttons ADD MEDIA works only for the trip dexcription but not for the front image or the tour . its been several days by now 😉 I try to understand whats the problem

[greta]

I sent the reply

[Support Team]

Hello @greta

Please once follow the steps shown in the given video to create a new trip : https://www.loom.com/share/f48a93f631dc4bf0a054fe110c7e5683

Please note that to set the featured image, you need to tap on the image which you can confirm with a star sign that appears in the image.

Also, your site seems to be running with large number of third party plugins including the plugin dedicated for booking, gallery and other. Please be clear that WP Travel plugin has it’s own ecosystem that carries these features in itself. Kindly deactivate all the third party plugins and verify the issue as the issue might be in your side due to conflict between those plugins.

If the issue still persist, kindly let us know.

Regards!

[Author]

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