- This topic has 15 replies, 3 voices, and was last updated 3 years, 9 months ago by
wensolutions.
- AuthorPosts
- August 16, 2019 at 9:06 am #18974
winnie-chaw@hotmail.com
ParticipantHello WP Travel Support
This layout from the WP Travel Demo : https://snag.gy/HPyo1r.jpg
This is my booking details layout https://snag.gy/iLodme.jpg .
I found that my booking details is missing the amount & the payment gateway details , can you help me to fix it ?Thanks
Regards
WinnieAugust 16, 2019 at 11:09 am #18983Support Team
KeymasterHello,
Have you activated the payment any of the payment gateways?
The payment gateway will only be available in the user dashboard if the payment gateways is enabled and you have made the partial payment.
As for the amount, in our side, the amount is displaying fine so make sure you have added the price to the trips that you have booked.
Or if you have already paid the amount then it won’t display any amount at the top right.
So please explain the scenario further so that we can inspect the issue further and help you.
Thank you.
August 17, 2019 at 6:08 pm #19017winnie-chaw@hotmail.com
ParticipantHello support
I still missing the amount & the payment gateway details after I tried many times .
Can you teach me how to fix it ?My booking layout at user travel board
https://snag.gy/gJyQHP.jpgRegards
WinnieAugust 19, 2019 at 6:03 am #19040Support Team
KeymasterHello,
After you upload the receipt, the amount will not be there as the amount as paid through the bank deposit.
This is the case when you make the payment through the payment gateway as well.
Hope this clears the confusion.
Thank you.
August 19, 2019 at 8:34 am #19044winnie-chaw@hotmail.com
Participantbut this screenshoot is I haven’t upload bank deposit for my booking
https://snipboard.io/gJyQHP.jpgAugust 19, 2019 at 11:17 am #19055Support Team
KeymasterHello,
Once please send in the full screenshot of the booking detail from the user dashboard.
Thank you.
August 20, 2019 at 9:06 am #19075winnie-chaw@hotmail.com
ParticipantHello WP Travel Support
Here you are
Booking details from user dashboard before payment made
https://snipboard.io/p5hNj8.jpgPartially Payment for this booking from user dashboard
https://snipboard.io/DuGP9T.jpgFully Payment for this booking from user dashboard
https://snipboard.io/GWlVFA.jpg
https://snipboard.io/OwUlcn.jpgbut dunno is not same as yours https://snipboard.io/HPyo1r.jpg
can help me fix itThanks
August 20, 2019 at 12:14 pm #19079Support Team
KeymasterHello,
Since we could not replicate the issue can you please provide your admin login so that we can inspect the issue further.
Send in your login in the email below:
support[at]wptravel.io
Thank you.
August 22, 2019 at 6:32 am #19149winnie-chaw@hotmail.com
ParticipantI already send email to you yesterday , do u received my email ?
August 22, 2019 at 7:40 am #19151Support Team
KeymasterHello,
Actually, we did not receive any email.
Can you please resend it in the email below?
support[at]wptravel.io
Please verify the email properly and kindly let us know once you send the email.
Thank you.
August 22, 2019 at 8:16 am #19153winnie-chaw@hotmail.com
Participantizit this email?
support@wptravel.ioAugust 22, 2019 at 12:01 pm #19157Support Team
KeymasterHello,
Yes, please send in the detail there.
Thank you.
August 23, 2019 at 3:36 am #19176winnie-chaw@hotmail.com
ParticipantI already sent my login in info to u .do u receive my email
August 23, 2019 at 7:09 am #19185Support Team
KeymasterHello,
We would like to apologize for the trouble.
We still did not receive the email so please send it in the different email which is given below:
Hoping to hear from you soon.
Thank you.
August 27, 2019 at 6:16 am #19284winnie-chaw@hotmail.com
ParticipantHello WP Travel Support
Do you received my email ?I already sent email to this account “wensolution@gmail.com”
Thanks
- AuthorPosts
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