booking details layout is different

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This topic contains 15 replies, has 3 voices, and was last updated by  wensolutions 3 months, 2 weeks ago.

Viewing 15 posts - 1 through 15 (of 16 total)
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  • #18974

    Hello WP Travel Support

    This layout from the WP Travel Demo : https://snag.gy/HPyo1r.jpg
    This is my booking details layout https://snag.gy/iLodme.jpg .
    I found that my booking details is missing the amount & the payment gateway details , can you help me to fix it ?

    Thanks

    Regards
    Winnie

    #18983

    Support Team
    Keymaster

    Hello,

    Have you activated the payment any of the payment gateways?

    The payment gateway will only be available in the user dashboard if the payment gateways is enabled and you have made the partial payment.

    As for the amount, in our side, the amount is displaying fine so make sure you have added the price to the trips that you have booked.

    Or if you have already paid the amount then it won’t display any amount at the top right.

    So please explain the scenario further so that we can inspect the issue further and help you.

    Thank you.

    #19017

    Hello support

    I still missing the amount & the payment gateway details after I tried many times .
    Can you teach me how to fix it ?

    My booking layout at user travel board
    https://snag.gy/gJyQHP.jpg

    Regards
    Winnie

    #19040

    Support Team
    Keymaster

    Hello,

    After you upload the receipt, the amount will not be there as the amount as paid through the bank deposit.

    This is the case when you make the payment through the payment gateway as well.

    Hope this clears the confusion.

    Thank you.

    #19044

    but this screenshoot is I haven’t upload bank deposit for my booking
    https://snipboard.io/gJyQHP.jpg

    #19055

    Support Team
    Keymaster

    Hello,

    Once please send in the full screenshot of the booking detail from the user dashboard.

    Thank you.

    #19075

    Hello WP Travel Support

    Here you are

    Booking details from user dashboard before payment made
    https://snipboard.io/p5hNj8.jpg

    Partially Payment for this booking from user dashboard
    https://snipboard.io/DuGP9T.jpg

    Fully Payment for this booking from user dashboard
    https://snipboard.io/GWlVFA.jpg
    https://snipboard.io/OwUlcn.jpg

    but dunno is not same as yours https://snipboard.io/HPyo1r.jpg
    can help me fix it

    Thanks

    #19079

    Support Team
    Keymaster

    Hello,

    Since we could not replicate the issue can you please provide your admin login so that we can inspect the issue further.

    Send in your login in the email below:

    support[at]wptravel.io

    Thank you.

    #19149

    I already send email to you yesterday , do u received my email ?

    #19151

    Support Team
    Keymaster

    Hello,

    Actually, we did not receive any email.

    Can you please resend it in the email below?

    support[at]wptravel.io

    Please verify the email properly and kindly let us know once you send the email.

    Thank you.

    #19153

    izit this email?
    support@wptravel.io

    #19157

    Support Team
    Keymaster

    Hello,

    Yes, please send in the detail there.

    Thank you.

    #19176

    I already sent my login in info to u .do u receive my email

    #19185

    Support Team
    Keymaster

    Hello,

    We would like to apologize for the trouble.

    We still did not receive the email so please send it in the different email which is given below:

    wensolution@gmail.com

    Hoping to hear from you soon.

    Thank you.

    #19284

    Hello WP Travel Support

    Do you received my email ?I already sent email to this account “wensolution@gmail.com”

    Thanks

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