[winnie-chaw@hotmail.com]

Hello WP Travel Support

This layout from the WP Travel Demo : https://snag.gy/HPyo1r.jpg
This is my booking details layout https://snag.gy/iLodme.jpg .
I found that my booking details is missing the amount & the payment gateway details , can you help me to fix it ?

Thanks

Regards
Winnie

[Support Team]

Hello,

Have you activated the payment any of the payment gateways?

The payment gateway will only be available in the user dashboard if the payment gateways is enabled and you have made the partial payment.

As for the amount, in our side, the amount is displaying fine so make sure you have added the price to the trips that you have booked.

Or if you have already paid the amount then it won’t display any amount at the top right.

So please explain the scenario further so that we can inspect the issue further and help you.

Thank you.

[winnie-chaw@hotmail.com]

Hello support

I still missing the amount & the payment gateway details after I tried many times .
Can you teach me how to fix it ?

My booking layout at user travel board
https://snag.gy/gJyQHP.jpg

Regards
Winnie

[Support Team]

Hello,

After you upload the receipt, the amount will not be there as the amount as paid through the bank deposit.

This is the case when you make the payment through the payment gateway as well.

Hope this clears the confusion.

Thank you.

[winnie-chaw@hotmail.com]

but this screenshoot is I haven’t upload bank deposit for my booking
https://snipboard.io/gJyQHP.jpg

[Support Team]

Hello,

Once please send in the full screenshot of the booking detail from the user dashboard.

Thank you.

[winnie-chaw@hotmail.com]

Hello WP Travel Support

Here you are

Booking details from user dashboard before payment made
https://snipboard.io/p5hNj8.jpg

Partially Payment for this booking from user dashboard
https://snipboard.io/DuGP9T.jpg

Fully Payment for this booking from user dashboard
https://snipboard.io/GWlVFA.jpg
https://snipboard.io/OwUlcn.jpg

but dunno is not same as yours https://snipboard.io/HPyo1r.jpg
can help me fix it

Thanks

[Support Team]

Hello,

Since we could not replicate the issue can you please provide your admin login so that we can inspect the issue further.

Send in your login in the email below:

support[at]wptravel.io

Thank you.

[winnie-chaw@hotmail.com]

I already send email to you yesterday , do u received my email ?

[Support Team]

Hello,

Actually, we did not receive any email.

Can you please resend it in the email below?

support[at]wptravel.io

Please verify the email properly and kindly let us know once you send the email.

Thank you.

[winnie-chaw@hotmail.com]

izit this email?
support@wptravel.io

[Support Team]

Hello,

Yes, please send in the detail there.

Thank you.

[winnie-chaw@hotmail.com]

I already sent my login in info to u .do u receive my email

[Support Team]

Hello,

We would like to apologize for the trouble.

We still did not receive the email so please send it in the different email which is given below:

wensolution@gmail.com

Hoping to hear from you soon.

Thank you.

[winnie-chaw@hotmail.com]

Hello WP Travel Support

Do you received my email ?I already sent email to this account “wensolution@gmail.com”

Thanks

[Author]

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