Booking/Enquiry email format?

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This topic contains 7 replies, has 3 voices, and was last updated by  WP Travel Admin 1 year, 4 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #6537

    ikmagine
    Participant

    Hi,

    The email I receive after a booking/enquiry is made looks terrible. How can I format this?

    #6556

    Support Team
    Keymaster

    Hello @ikmagine,

    When we checked the email format, it is displaying fine as you can see in below given screenshot:

    http://prntscr.com/jhzdv7

    So please make sure you have not made any changes in the email template in Trips > Settings > Email.

    Also, please let us know which email client are you using so that we can inspect further and help you.

    Thank you.

    Best Regards!!

    #6564

    ikmagine
    Participant

    Hi,

    I have made no changes to the template.
    Am using Outlook 365

    #6600

    ikmagine
    Participant

    Hi guys,
    Any feedback for me on what the issue could be? This problem has put a halt on us being able to make use of this module… 🙁

    #6601

    ikmagine
    Participant

    Have tested a bit more and it seems to be Outlook that’s breaking the styling… when I send to Gmail it looks better.

    #6602

    Support Team
    Keymaster

    Hello @ikmagine,

    Actually, we would like to apologize for the delay in replying to you.

    Also, when we tested the issue in Gmail, we could not find such issue and we were in a process of testing the issue in the outlook but due to some technical difficulties we could not test the issue in outllook. That is why there is little bit delay in replying you.

    As a workaround use Gmail and as soon as we are able to test the issue and find the solution we will immediately reply you back.

    Hoping for the co-operations.

    Thank you.

    Best Regards!!

    #6605

    ikmagine
    Participant

    Hi,

    Thank you for the reply. Unfortunately using Gmail is not an option as all my clients business emails etc. run through Outlook.
    Am hoping you guys can look into this soon.

    #6614

    WP Travel Admin
    Keymaster

    Hello @ikmagine,

    Yes, definitely we will look for the issue and resolve it as soon as possible.

    Thank you.

    Best Regards!!

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