[ikmagine]

Hi,

The email I receive after a booking/enquiry is made looks terrible. How can I format this?

[Support Team]

Hello @ikmagine,

When we checked the email format, it is displaying fine as you can see in below given screenshot:

http://prntscr.com/jhzdv7

So please make sure you have not made any changes in the email template in Trips > Settings > Email.

Also, please let us know which email client are you using so that we can inspect further and help you.

Thank you.

Best Regards!!

[ikmagine]

Hi,

I have made no changes to the template.
Am using Outlook 365

[ikmagine]

Hi guys,
Any feedback for me on what the issue could be? This problem has put a halt on us being able to make use of this module… 🙁

[ikmagine]

Have tested a bit more and it seems to be Outlook that’s breaking the styling… when I send to Gmail it looks better.

[Support Team]

Hello @ikmagine,

Actually, we would like to apologize for the delay in replying to you.

Also, when we tested the issue in Gmail, we could not find such issue and we were in a process of testing the issue in the outlook but due to some technical difficulties we could not test the issue in outllook. That is why there is little bit delay in replying you.

As a workaround use Gmail and as soon as we are able to test the issue and find the solution we will immediately reply you back.

Hoping for the co-operations.

Thank you.

Best Regards!!

[ikmagine]

Hi,

Thank you for the reply. Unfortunately using Gmail is not an option as all my clients business emails etc. run through Outlook.
Am hoping you guys can look into this soon.

[WP Travel]

Hello @ikmagine,

Yes, definitely we will look for the issue and resolve it as soon as possible.

Thank you.

Best Regards!!

[Author]

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