- This topic has 7 replies, 3 voices, and was last updated 4 years, 8 months ago by
WP Travel Admin.
- AuthorPosts
- May 14, 2018 at 10:29 am #6537
ikmagine
ParticipantHi,
The email I receive after a booking/enquiry is made looks terrible. How can I format this?
May 15, 2018 at 5:00 am #6556Support Team
KeymasterHello @ikmagine,
When we checked the email format, it is displaying fine as you can see in below given screenshot:
So please make sure you have not made any changes in the email template in Trips > Settings > Email.
Also, please let us know which email client are you using so that we can inspect further and help you.
Thank you.
Best Regards!!
May 15, 2018 at 6:32 am #6564ikmagine
ParticipantHi,
I have made no changes to the template.
Am using Outlook 365May 16, 2018 at 8:52 pm #6600ikmagine
ParticipantHi guys,
Any feedback for me on what the issue could be? This problem has put a halt on us being able to make use of this module… 🙁May 16, 2018 at 9:31 pm #6601ikmagine
ParticipantHave tested a bit more and it seems to be Outlook that’s breaking the styling… when I send to Gmail it looks better.
May 17, 2018 at 3:33 am #6602Support Team
KeymasterHello @ikmagine,
Actually, we would like to apologize for the delay in replying to you.
Also, when we tested the issue in Gmail, we could not find such issue and we were in a process of testing the issue in the outlook but due to some technical difficulties we could not test the issue in outllook. That is why there is little bit delay in replying you.
As a workaround use Gmail and as soon as we are able to test the issue and find the solution we will immediately reply you back.
Hoping for the co-operations.
Thank you.
Best Regards!!
May 17, 2018 at 6:44 am #6605ikmagine
ParticipantHi,
Thank you for the reply. Unfortunately using Gmail is not an option as all my clients business emails etc. run through Outlook.
Am hoping you guys can look into this soon.May 17, 2018 at 11:12 am #6614WP Travel Admin
KeymasterHello @ikmagine,
Yes, definitely we will look for the issue and resolve it as soon as possible.
Thank you.
Best Regards!!
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