Booking issues since latest update

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This topic contains 14 replies, has 4 voices, and was last updated by  Support Team 1 year ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #7132

    shak123
    Participant

    I just updated the WP Travel plugin to the latest version 1.4.1 and now my cart is not working. Every time I try to book a trip this is the message that is showing up…..Your cart is empty please click here to add trips. I “clicked here” which takes me back to the trips and try again and its the same thing. I didn’t have this problem before the update

    #7134

    MaraJunnis
    Participant

    The same you can see on their demo page….. I thought about it before updated, but after – the site is not open for me…. Nobody anwered me here……. Sad…

    #7143

    Support Team
    Keymaster

    Hello @shak123,

    When we tested the plugin locally we were unable to find such issue. Also, when we checked in the demo for the issue we could not find any. So can you please provide the URl of the demo where you find such issue.

    Further, please make sure you have set everything properly at the backend. Despite all of the correct settings if you are getting the issue then we need to see you backed detail so please provide the detail in our official email address given below:

    wensolution@gmail.com

    Thank you.

    @marajunnis,

    When we inspected your site URL we find some error in the console so please verify if the google maps API keys are set correctly in the back-end or not by going to Admin Panel > Trips > Settings > Payment. Also, verify if any other maps plugins are activated. If so then please deactivate and verify the issue.

    If the issue still persists then please provide your login details in the email address given below:
    wensolution@gmail.com

    PS: Please post your query separately creating your own ticket so that it would be easy for us to answer your queries separately. Please make sure to create this thread separately for further discussion on the matter.

    Thank you

    Best Regards!!

    #7164

    shak123
    Participant

    Like I said I didnt have that issue before the update. I did not change the settings etc and I went and downloaded the plugin on a different website just to make sure it’s not my website thats causing the problem and same issue on that as well. Few hours ago I saw another update version 1.4.2 and that did not solve anything. I had to put back my old booking system on my website as this one is currently not functional.

    https://www.topdawgtaxiandtours.com/itinerary/fort-charlotte/

    #7167

    Support Team
    Keymaster

    Hello @shak123,

    When we inspected your site URL we found some console error and to know what is exactly creating the issue, we need to inspect your backend detail.

    So please provide your login detail in the email address given below:

    wensolution@gmail.com

    Thank you.

    #7223

    shak123
    Participant

    Hello. I sent the details

    #7226

    WP Travel Admin
    Keymaster

    Hello @shak123,

    Thank you for the detail. we will inspect the backend and reply you.

    Regards!!

    #7267

    shak123
    Participant

    Ok thank you very because I just updated again to version 1.4.4 and no improvements for me

    #7268

    Support Team
    Keymaster

    Hello @shak123,

    We would like to apologize for all the trouble but we did not receive any email so please can you resend your login detail in above-given email which is:

    wensolution@gmail.com

    Waiting for the email 🙂 .

    Thank you.

    #7305

    MaraJunnis
    Participant

    Hello @shak123,
    Did you solve this problem? I mean with the booking – ” Every time I try to book a trip this is the message that is showing up…..Your cart is empty please click here to add trips. I “clicked here” which takes me back to the trips and try again and its the same thing. ” I have the same problem and don’t know what to do – there is no booking at all.
    Thank you in advance
    Regards

    #7306

    Support Team
    Keymaster

    Hello @marajunnis,

    While we have inspected your website URL, we could not find the Booking / Cart and Checkout Process on your trips.

    If you are having trouble with the cart booking, please make sure to clear cache (browser/server) and check the process.

    If the issue is not resolved, please provide us URL to the trips that you are having issues with, so that we check and verify the issues accordingly.

    Best Regards !!

    #7314

    shak123
    Participant

    Hello @marajunnis, yup I am still having the exact problem as you and it only started happening after I updated the plugin. I have emailed them my login information awhile ago now so I guess I just have to wait and see.

    If I happen to figure it out before (which I highly doubt) I would definitely let you know.

    Best regards.

    #7327

    Support Team
    Keymaster

    Hello @shak123,

    Please create the separate ticket for this issue as it is confusing since we need to answer to two different users under the same topic.

    Also, honestly we did not receive the email from you so please resend it in the email below:

    wensolution@gmail.com

    PS: Our sincere apology for all the trouble.

    Thank you.

    Regards!!

    #7339

    MaraJunnis
    Participant

    Hello @shak123,
    Thank you so much for your answer:-). I still have this problem, and yes, its happend after update. Did you try to book smth at the demo site? I start to think that I’m going crazy because they said that everything is ok and everything is working properly, but I see the same problem on the demo site ))))). I can’t book nothing there!
    Thank you , if you will find the way please let me know!!!
    Warm Regards

    #7344

    Support Team
    Keymaster

    Hello @marajunnis,

    Please do create a separate ticket for your issue as it is getting confusing to answer your queries. Creating the separate tickets will make us easy to answer your query.

    Further, please have a look into the screen record where we have performed the booking from your site which is fine.

    Screenrecord:

    https://imgur.com/a/TwcOakg

    If possible provide the screen record to make us clear where do you exactly find the issue creating your own ticket.

    Thank you.

    Regards!!

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