Booking not detected

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    Posts
  • #17697
    enricogan
    Participant

    I use WP Travel 1.9.7 with WP Travel Stripe Checkout 1.0.4, sometimes it happens that I regularly receive payment on Stripe but there is no trace of the reservation on WordPress. Furthermore, customer and admin do not receive notification emails.

    Can you help me?

    #17707
    Support Team
    Keymaster

    Hello @enricogan,

    We have already released the 1.0.7 version of the Stripe payment gateway. So please once update to the latest version of the plugin and verify the issue.

    Also, your WP Travel version is way behind. We actually recommend using the latest version of our products as keep on fixing the bug with each latest version.

    Hope this helps.

    Thank you

    #17857
    enricogan
    Participant

    In the last version there is again the problem of bad navigability of the user dashboard (which had been solved with the previous updates).

    Can you fix it?

    #17863
    Support Team
    Keymaster

    Hello @enricogan,

    Can you explain in detail about the navigability issue with the proper screenshot or screerecord so that we can help you resolve the issue?

    Also has the issue regarding the Stripe Payment gateway resolved in the latest version of the theme?

    #24892
    outdooraholics2019
    Participant

    Hello guys,

    I am testing my bookings and I noticed that I am not receiving notifications in the Bookings section in the wp dashboard. I am getting emails but the notification feature (the one that shown up in red) in wp-admin stopped working and it was fine before. Can you tell me what could have caused that?
    Thanks a lot!

    #24908
    Support Team
    Keymaster

    Hello,

    When we inspected on our side, everything is working fine and the WP Travel dashboard and email are showing the booking details.

    Once make sure you have the latest version of WP Travel.

    Further, if you have activated any third party plugin then, please deactivate them one by one and verify the issue. If the issue still persists then kindly let us know along with your login detail at wensolution[at]gmail.com.

    Regards.

Viewing 6 posts - 1 through 6 (of 6 total)
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