Booking not detected

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This topic contains 3 replies, has 2 voices, and was last updated by  Support Team 4 months, 1 week ago.

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  • Author
    Posts
  • #17697

    enricogan
    Participant

    I use WP Travel 1.9.7 with WP Travel Stripe Checkout 1.0.4, sometimes it happens that I regularly receive payment on Stripe but there is no trace of the reservation on WordPress. Furthermore, customer and admin do not receive notification emails.

    Can you help me?

    #17707

    Support Team
    Keymaster

    Hello @enricogan,

    We have already released the 1.0.7 version of the Stripe payment gateway. So please once update to the latest version of the plugin and verify the issue.

    Also, your WP Travel version is way behind. We actually recommend using the latest version of our products as keep on fixing the bug with each latest version.

    Hope this helps.

    Thank you

    #17857

    enricogan
    Participant

    In the last version there is again the problem of bad navigability of the user dashboard (which had been solved with the previous updates).

    Can you fix it?

    • This reply was modified 4 months, 1 week ago by  enricogan.
    #17863

    Support Team
    Keymaster

    Hello @enricogan,

    Can you explain in detail about the navigability issue with the proper screenshot or screerecord so that we can help you resolve the issue?

    Also has the issue regarding the Stripe Payment gateway resolved in the latest version of the theme?

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