[fzhmango]

Hi just letting you know that whenever I go into a trip and make changes in the “Additional Info” tab – I’ve been changing Days and Nights (the fields were empty previously) I update it and then find the gallery images disappear and revert back the WP Travel image. I have to go back in again and add them again.

[Support Team]

Hello @fzhmando,

When tested the issue locally we are unable to find such issue.

So if you have installed any third party plugin then please deactivate them and verify the issue.

Thank you 🙂 .

Best Regards!!

[dahollings]

I also just had this same issue. I did not edit the Additional Info tab. I was editing some other parts of the page, published the trip from a draft, and definitely changed the author of the trip. I am not sure which change in particular caused the problem but once the post was published the gallery images were completely gone.

[Support Team]

Hello @dahollings,

Thank you for the heads up on the issue, earlier while we have tested the gallery images missing issue, the issue was not found on our side.

We will, however, test the issue by recreating the steps that you have provided and will definitely fix the issue with plugin update if the issue is found.

Furthermore, you can also provide us details on your server configurations by exporting CSV from Admin Dashboard > Trips > Settings > System Information so that we can get further insights on your server configurations and settings.

Best Regards !!

[dahollings]

Hello,

Thanks for looking into it. Below is the exported CSV data that you requested

WordPress Information,
Home URL:,
Site URL:,
WP Version:,4.9.6
WP Multisite:,–
WP Memory Limit:,128 MB
WP Debug Mode:,”
No
”
WP Cron:,”
Yes
”
Language:,en_US
Upload Directory Location:,
Server Information,
Server Info:,Apache
PHP Version:,5.6.36
PHP Post Max Size:,32 MB
PHP Time Limit:,30
PHP Max Input Vars:,1000
cURL Version:,”7.54.0, OpenSSL/1.0.2k”
SUHOSIN Installed:,
Max Upload Size:,32 MB
Default Timezone is UTC:,Yes
PHP Error Log File Location:,error_log
fsockopen/cURL:,”

Yes
”
SoapClient:,”

Yes
”
DOMDocument:,”

Yes
”
GZip:,”

Yes
”
Multibyte String:,”

Yes
”
Remote Get Status:,”

Yes
”
Current Theme,
Name:,Travel Log Child
Version:,1.0.0
Author URL:,
Child Theme:,Yes
Parent Theme Name:,Travel Log
Parent Theme Version:,1.2.0
Parent Theme Author URL:,http://wensolutions.com
Active Plugins (8),
WP Travel,by WEN Solutions – 1.4.1
Akismet Anti-Spam,by Automattic – 4.0.7
Jetpack by WordPress.com,by Automattic – 6.2.1
myStickymenu,by m.r.d.a – 2.0.5
Regenerate Thumbnails,by Alex Mills (Viper007Bond) – 3.0.2
TinyMCE Advanced,by Andrew Ozz – 4.7.11
UpdraftPlus – Backup/Restore,”by UpdraftPlus.Com, DavidAnderson – 1.14.11″
WS Theme Addons,by WEN Solutions – 1.0.2

-Dave

[Support Team]

Hello @dahollings,

When we tested the plugin we were unable to find such issue. But we will definitely look further into the issue and if we came to know about the issue then we will let you know with the fixes.

Hoping for the co-operations.

Thank you.

Best Regards!!

[Author]

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