- This topic has 5 replies, 3 voices, and was last updated 4 years, 11 months ago by Support Team.
- March 30, 2018 at 11:12 am #5746fzhmangoParticipant
Hi just letting you know that whenever I go into a trip and make changes in the “Additional Info” tab – I’ve been changing Days and Nights (the fields were empty previously) I update it and then find the gallery images disappear and revert back the WP Travel image. I have to go back in again and add them again.April 2, 2018 at 5:45 am #5767
When tested the issue locally we are unable to find such issue.
So if you have installed any third party plugin then please deactivate them and verify the issue.
Thank you 🙂 .
Best Regards!!June 10, 2018 at 6:40 pm #7063dahollingsParticipant
I also just had this same issue. I did not edit the Additional Info tab. I was editing some other parts of the page, published the trip from a draft, and definitely changed the author of the trip. I am not sure which change in particular caused the problem but once the post was published the gallery images were completely gone.June 11, 2018 at 4:26 am #7067
Thank you for the heads up on the issue, earlier while we have tested the gallery images missing issue, the issue was not found on our side.
We will, however, test the issue by recreating the steps that you have provided and will definitely fix the issue with plugin update if the issue is found.
Furthermore, you can also provide us details on your server configurations by exporting CSV from Admin Dashboard > Trips > Settings > System Information so that we can get further insights on your server configurations and settings.
Best Regards !!June 13, 2018 at 2:48 pm #7118dahollingsParticipant
Thanks for looking into it. Below is the exported CSV data that you requested
WP Memory Limit:,128 MB
WP Debug Mode:,”
Upload Directory Location:,
PHP Post Max Size:,32 MB
PHP Time Limit:,30
PHP Max Input Vars:,1000
cURL Version:,”7.54.0, OpenSSL/1.0.2k”
Max Upload Size:,32 MB
Default Timezone is UTC:,Yes
PHP Error Log File Location:,error_log
Remote Get Status:,”
Name:,Travel Log Child
Parent Theme Name:,Travel Log
Parent Theme Version:,1.2.0
Parent Theme Author URL:,http://wensolutions.com
Active Plugins (8),
WP Travel,by WEN Solutions – 1.4.1
Akismet Anti-Spam,by Automattic – 4.0.7
Jetpack by WordPress.com,by Automattic – 6.2.1
myStickymenu,by m.r.d.a – 2.0.5
Regenerate Thumbnails,by Alex Mills (Viper007Bond) – 3.0.2
TinyMCE Advanced,by Andrew Ozz – 4.7.11
UpdraftPlus – Backup/Restore,”by UpdraftPlus.Com, DavidAnderson – 1.14.11″
WS Theme Addons,by WEN Solutions – 1.0.2
-DaveJune 14, 2018 at 5:54 am #7124
When we tested the plugin we were unable to find such issue. But we will definitely look further into the issue and if we came to know about the issue then we will let you know with the fixes.
Hoping for the co-operations.
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