[edoparedes@gmail.com]

Hello, I just installed the plug-in and when I tried to add the first images to the gallery they don’t load, neither by selecting the files from the media library nor by selecting files from a folder or by drag and drop.

[Support Team]

Hi,

Can you confirm you have a file upload permission?
Can you try uploading the image file except on gallery for instance on other posts? Do they upload normally?
If the upload issue or error is causing in Gallery upload, please do the conflict check. Please verify the issue by deactivating all the third party plugins.

Let us know how this goes.

[edoparedes@gmail.com]

Hi, thank you for your reply.

– I have file upload permission, I’m the admin.
– I tried to upload an image on the general tab, and it upload normally.
– I did the conflict check, by deactivating al third party plugins, and the Gallery tab still can’t upload files.

Do you have any suggestion?

Thnanks!

[Support Team]

Hello

Please make sure that the file upload size provided by your server is big enough that can include the media files.

Since everything is working fine in our site, can you provide us with your site URL so that we can inspect the issue more precisely ?

Regards!

[edoparedes@gmail.com]

Ok, the site’s url is http://creatividadnatural.com/

Thank you for your support.

Regards

[Support Team]

Hello

When we inspected your site URL, we found that WP Travel plugin is not active in your site. Please activate the plugin so that we can look out for the issue.

Regards!

[edoparedes@gmail.com]

Hi, yes, now it is active.

Thank you for inspecting.

Regards,

[nathachecaf@gmail.com]

Hello there. Anytime i add a picture to the galery another disapear from it. How can I keep all the pictures I add to the galery showing? Still not showing the button to view gallery on the featured image.

https://www.ecolbird.com/en/itinerary/sabana-de-bogota-y-alrededores-tour/

[Support Team]

Hello @edoparedes@gmail.com

We further inspected your site and found that there are quite a lot of error in the console of your website. It seems that the error is there due to the custom theme that your site is running with.

Screenshot : https://prnt.sc/pfssui

Can you please switch the theme back to the default theme as Twenty Nineteen and verify if the images can be uploaded ?

If this doesn’t help, we will be needing your admin login credentials to inspect further. As of now, please switch the theme and verify if it helps.

Regards!

[Support Team]

Hello @nathachecaf@gmail.com

Apologies for the inconvenience.

We are having trouble replicating the issue regarding the gallery picture being disappeared in our side. Can you please explain if this issue appears in all of the trips of your site or only the selected ones ?

Also, we have informed the developers regarding the issue of “View Gallery” button. We will come up with a precise fix regarding this issue as soon as possible.

Hoping for your kind co-operations.

Regards!

[edoparedes@gmail.com]

Hello,

Thank you for your reply, I’ll check switching the theme with the site’s developer.

Regards!

[nathachecaf@gmail.com]

Hi, It happens in all my tours im adding some of them just overwrite the first I adde. Most of the trips should show 12 or more pictures and I cant get them to show all of them, because I added them to the galery and they dont show up.

Also, may I have the shortcode to show specific facts of a tour ? I saw the documentation but it is a blank space instead of the shortcode.

[nathachecaf@gmail.com]

Hi, It happens in all my tours im adding some of them just overwrite the first I adde. Most of the trips should show 12 or more pictures and I cant get them to show all of them, because I added them to the galery and they dont show up.

Also, may I have the shortcode to show specific facts of a tour ? I saw the documentation but it is a blank space instead of the shortcode.

[Support Team]

Hello

We thoroughly tested the issue on our side with more than 12 images in different trips. Unfortunately, we are unable to replicate the exact issue in our side.

As much as we love to help you, to inspect this issue further, we will be needing your admin login credentials. Please provide your login credentials in the given address : support@wptravel.io

Also, please provide us the title of specific trips in which the images are being disappeared so that we can carry out with the inspection precisely.

Regarding the query of short code to show specific facts, with some recent updates, we are having some issues with the particular shortcode and thus, it is still under development phase. We will surely let you know once we are done with the fixing.

Hoping for your kind co-operations.

Regards!

[nathachecaf@gmail.com]

Hi there any updates on the issue with more than 12 images. You wrote me your are fixing it, but i haven´t been notified yet. I really need to finish this project ASAP. Please let me know when I can add the images again.

[Author]

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