June 10, 2020 at 12:57 pm #26707
Hello, my check out page does not load.
The code inserted is correct (never changed since first setup 2 years ago) and the correct page is set under “settings”.
Can you fix it, pls?June 11, 2020 at 5:16 am #26755
First of we would like to apologize for the trouble.
Since in the checkout page, PHP is throwing the fatal error and maybe because of the PHP version this issue might have raised. We not quite sure about this so please provide your FTP so that we can inspect the issue properly further and help you.
Send in the FTP in the email below:
Thank you.June 11, 2020 at 11:48 am #26796
I’m sending you the FTP access, meanwhile this is my server/php configuration:
PHP Allow URL fopenOn
PHP Memory Limit256M
PHP Max Upload Size2M
PHP Max Post Size8M
PHP Max Script Execute Time300
PHP Exif supportYes ( V7.3.)
PHP IPTC supportYes
PHP XML supportYesJune 11, 2020 at 12:16 pm #26800
Thank you for detail.
Also, please post this type of information via email as it is not good for security purpose to post this type of information in public forum.
Thank you.June 11, 2020 at 4:03 pm #26807
hi there is no access details in my previous post: only php configuration details…
🙂June 12, 2020 at 4:56 am #26856
We have received your FTP login detail. So, we will inspect the issue and get back to you.
Regards.June 12, 2020 at 11:17 am #26885
We would like to apologize for inconvenience.
Actually, it seems that there is caching issue in your site. Can you please once provide us with admin login detail in below given email so that we can inspect issue further as the login detail we had donot work.
Hoping for your kind cooperation.
Thank you.June 17, 2020 at 12:35 pm #27048
Hello there, this is the situation up to date:
I upgraded your plugin to the last version available.
Everything is working but the “check out” page that is still frozen and doesn’t deliver any results.
So: you have all my accesses, both back end and FTP, pls help me solve this unfortunate situation.
Thank you.June 18, 2020 at 6:06 am #27071
We will inspect the issue and get back to you.
Regards.June 18, 2020 at 7:29 am #27073
We have now fixed the issue in the checkout page and with the latest version we have fixed many of the issues related the prices as well extras. So please once check your site and verify the issue.
If there are any issues further then kindly let us know so that we can fix it for you.
Also thank you for your kind co-operations.
Hoping to hear from you soon.
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