Check Out page error

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  • Author
    Posts
  • #26707
    Flukkini
    Participant

    Hello, my check out page does not load.
    The code inserted is correct (never changed since first setup 2 years ago) and the correct page is set under “settings”.
    https://www.dropbox.com/s/7aojw6hwb5tgjng/Check%20Out%20Page%20error.png?dl=0

    Can you fix it, pls?

    #26755
    wensolutions
    Keymaster

    Hello @flukkini,

    First of we would like to apologize for the trouble.

    Since in the checkout page, PHP is throwing the fatal error and maybe because of the PHP version this issue might have raised. We not quite sure about this so please provide your FTP so that we can inspect the issue properly further and help you.

    Send in the FTP in the email below:

    support[at]wptravel.io

    Thank you.

    #26796
    Flukkini
    Participant

    I’m sending you the FTP access, meanwhile this is my server/php configuration:

    Operating SystemLinux
    ServerApache
    Memory usage77.52M
    MYSQL Version5.6.30-cll-lve
    SQL ModeNO_ENGINE_SUBSTITUTION
    PHP Version7.3.9
    PHP Allow URL fopenOn
    PHP Memory Limit256M
    PHP Max Upload Size2M
    PHP Max Post Size8M
    PHP Max Script Execute Time300
    PHP Exif supportYes ( V7.3.)
    PHP IPTC supportYes
    PHP XML supportYes

    #26800
    wensolutions
    Keymaster

    Hello,

    Thank you for detail.

    Also, please post this type of information via email as it is not good for security purpose to post this type of information in public forum.

    Thank you.

    #26807
    Flukkini
    Participant

    hi there is no access details in my previous post: only php configuration details…
    🙂

    #26856
    wensolutions
    Keymaster

    Hello,

    We have received your FTP login detail. So, we will inspect the issue and get back to you.

    Regards.

    #26885
    wensolutions
    Keymaster

    Hello,

    We would like to apologize for inconvenience.

    Actually, it seems that there is caching issue in your site. Can you please once provide us with admin login detail in below given email so that we can inspect issue further as the login detail we had donot work.

    support[at]wptravel.io

    Hoping for your kind cooperation.

    Thank you.

    #27048
    Flukkini
    Participant

    Hello there, this is the situation up to date:

    I upgraded your plugin to the last version available.
    Everything is working but the “check out” page that is still frozen and doesn’t deliver any results.

    So: you have all my accesses, both back end and FTP, pls help me solve this unfortunate situation.
    Thank you.

    #27071
    wensolutions
    Keymaster

    Hello,

    We will inspect the issue and get back to you.

    Regards.

    #27073
    wensolutions
    Keymaster

    Hello @flukkini,

    We have now fixed the issue in the checkout page and with the latest version we have fixed many of the issues related the prices as well extras. So please once check your site and verify the issue.

    If there are any issues further then kindly let us know so that we can fix it for you.

    Also thank you for your kind co-operations.

    Hoping to hear from you soon.

    Thank you.

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