- This topic has 15 replies, 2 voices, and was last updated 3 years, 5 months ago by
wensolutions.
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AuthorPosts
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May 28, 2020 at 9:41 pm #26293
Zamfari
ParticipantWhen submitting a booking it triggers the “New booking received” – email but it doesn’t show the booking details on the “Thank you” – page. The “Thank you” – page only says not active orders found. Where is it going wrong? Please help and advise. Thank you very much.
May 29, 2020 at 5:09 am #26297wensolutions
KeymasterHello @zamfari,
When we tested the issue on our side everything is working fine and upon tested the issue in your side as well, everything is working fine. The “Thank you” page is displaying the detail.
Screenshot: https://prnt.sc/spto0f
Hope this clears the confusion.
Also, we are making the major enhancement with version 4 of WP Travel, so please once go through the link below:
https://wptravel.io/wp-travel-version-4-0-0-pre-release-post/
Thank you.
May 29, 2020 at 6:31 am #26300Zamfari
ParticipantMy apologies for misleading you.
I have 2 wordpress installation running on the same domain but different roots:
htdocs/zamsato.com/ – root for the US-Dollar version
htdocs/zamsato.com/kwacha/ – root for the Zambian Kwacha – versionThe .htaccess – file got the following rewrite rules:
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /kwacha/
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /kwacha/index.php [L]
</IfModule>The USD – version seems to work fine but with the ZMW – version I got a challenge with the checkout page. After all the details are entered and the “Book Now” button is hit the New Booking emails are sent but the zamsato.com/kwacha/booking-thank-you/ doesn’t show the booking details. It only says no active order.
Where is it going wrong?
PS: Thank you for V4 announcement. I’ll have a look.
May 29, 2020 at 11:32 am #26306wensolutions
KeymasterHello @zamfari,
The issue is noted as the known issue and the developer are working on it. We will release the fixes in the next update of the plugin.
In the meanwhile, please provide your login detail in the email below so that we can fix the issue for you.
Email: support[at]wptravel.io
Thank you.
May 31, 2020 at 8:48 am #26332Zamfari
ParticipantHello Wensolutions –
The login details were send to wptravel.io@gmail.com, support@wptravel.io and wensolution@gmail.com on 29/05/2020. Did you receive them?
Cheers Daniel
June 1, 2020 at 6:55 pm #26374Zamfari
ParticipantWensolution – Please is there any update?
June 2, 2020 at 10:22 am #26397wensolutions
KeymasterHello @zamfari,
Actually we sort of missed the email so we would like to apologize for that and also thank you for the login detail.
When we inspected the issue further, we were not able to make any changes in the coding part so can you please provide the FTP access so that we can help you further?
Please send in the FTP in the email mentioned above.
Thank you.
June 3, 2020 at 11:46 am #26435Zamfari
ParticipantThe requested FTP details were send yesterday. Any update?
June 4, 2020 at 4:30 am #26469wensolutions
KeymasterHello @zamfari,
Yes, we have already received the detail. We are inspecting the issue. We will get back to you once the issue get fixed.
Thank you.
June 7, 2020 at 10:45 am #26595Zamfari
ParticipantAny update? Please get back to me soonest. Thank you very much.
June 9, 2020 at 4:16 pm #26670Zamfari
Participant12 Days and still no solution? This is bad. Do you want me to look for another software?
June 10, 2020 at 4:12 am #26682wensolutions
KeymasterHello @zamfari,
We would like to apologize for the trouble and inconvenience.
We have already received your FTP via email. Actually we are looking into the issues, and working to resolve the issue.
We get back to you very soon once we resolve the issue on your side.
Hoping for your kind co-operations.
Thank you.
June 11, 2020 at 4:59 am #26754wensolutions
KeymasterHello @zamfari,
Sorry for the trouble but when we tried to inspect the FTP, we found that the available theme is Astra and Astra child.
Is the login is of a respective site that we need to fix the issue? as in your site, Travel Log Child theme is activated. So can you please once recheck and provide the FTP for the setting which has Travel Log theme activated.Hoping to hear from you soon.
Thank you.
June 12, 2020 at 5:37 am #26857Zamfari
ParticipantI’d sent you the ftp-login yesterday again. None of our sites is running with ASTRA theme. It’s travel log only. It’s updated to V4 but otherwise nothing has changed.
June 12, 2020 at 6:24 am #26863wensolutions
KeymasterHello,
We have received the FTP login detail. So, we will inspect the issue and get back to you.
Regards.
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