[juanmacordo]

Good morning, checking the confirmation email that you receive, the trip data is not looking very well

How can you correct it to make it look pretty?
Attached copy mail

Your booking has been received and is now being processed. Your order details are shown below for your reference:
Booking ID: #27932 (4 julio, 2020)
Booking Details:
Itinerary
ETIOPÍA AL COMPLETO
Pax
2
Scheduled Date
N/A
Arrival Date
4 julio, 2020
Departure Date

Your Details:
Name
prueba prueba
Country
ES
Address
Plaza de Aladerros 2 1º B
Phone
123456
Email
reservas@viajeslatitudsur.es

I don’t know if it will look good. If you leave me an email I send you a copy

[wensolutions]

Hello,

Actually, the details are appearing in good format in the email we receive after booking as shown in screenshot below:

https://prnt.sc/t6vqti

Also, third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. So, please once verify the issue by deactivating all the third party plugins one by one.

If you have any queries further, let us know.

Thank you.

[juanmacordo]

Good afternoon, I have deactivated all the plugins and the problem persists

[wensolutions]

Hello @juanmacordo,

If the problem persists then we need to inspect in detail about the issue so please send in the Admin detail in the email below:

support[at]wptravel.io

Thank you.

[juanmacordo]

what data do you need? access to the web?

[wensolutions]

Hello,

We need your admin login detail so that we can inspect the issue further. So, please send admin login detail in above given email.

Regards.

[juanmacordo]

mail sent

[wensolutions]

Hello,

We will inspect the issue and get back to you.

Regards.

[wensolutions]

Hello,

Thank you for login detail.

Actually, when we inspected the site URL you have provided, we found empty cart issue during booking of trip as you can see in screenshot below. So, we are unable to inspect the issue further regarding email.

https://prnt.sc/ta9vdh

Please once refer below given link to resolve issue regarding empty cart.

https://wptravel.io/faq/#empty-cart-issue

Also, during inspection we found that customization has been made in plugin. So, can you please mention if any customization has been made in email section?

If the issue regarding empty cart will be resolved, please let us know so that we can inspect issue further regarding email format.

Thank you.

[juanmacordo]

Good afternoon, it’s already solved empty cart.

no modification has been made in email section

[wensolutions]

Hello @juanmacordo,

Thank you for the information. We will inspect the issue further and let you know.

Thank you for the co-operations.

[wensolutions]

Hello,

Actually, the issue has raised due to modification of email template in your side as when we inspected your site URL using our default email template, everything is working fine.

So, please add following given code in email content section by going to Admin Panel > WP Travel > Settings > Email > Client Email Template Options > Email Content as shown in screenshot below:

https://prnt.sc/tda5l5

 
<table class="wp-travel-wrapper" style="color: #5d5d5d; font-family: Roboto, sans-serif; margin: auto;" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-top" style="background: #fff; box-sizing: border-box; margin: 0; padding: 20px 25px;" colspan="2" align="left">
<p style="line-height: 1.55; font-size: 14px;">Hello {customer_name},</p>
<p style="line-height: 1.55; font-size: 14px;">Your booking has been received and is now being processed. Your order details are shown below for your reference:</p>
<p style="line-height: 1.55; font-size: 14px;"><b>Booking ID: <a style="color: #5a418b; text-decoration: none;" href="{booking_edit_link}" target="_blank" rel="noopener">#{booking_id}</a> ({booking_arrival_date})</b></p>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Booking Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Itinerary</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><a style="color: #5a418b; text-decoration: none;" href="{itinerary_link}" target="_blank" rel="noopener">{itinerary_title}</a></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Pax</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_no_of_pax}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Scheduled Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_scheduled_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Arrival Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_arrival_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Departure Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_departure_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Your Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Name</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_name}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Country</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_country}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Address</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_address}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Phone</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_phone}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Email</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_email}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left"><b>Note</b></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">{customer_note}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">{bank_deposit_table}</td>
</tr>
</tbody>
</table>

Hope this helps.

If you have any queries further, let us know.

Thank you.

[juanmacordo]

Good afternoon, the customer’s email has been corrected. But in the confirmation email we receive we still see it wrong.
same code works for Admin Email?

[wensolutions]

Hello,

Actually, email template code for admin side and client side is different.

So, please add following given code in email content section by going to Admin Panel > WP Travel > Settings > Email > Admin Email Template Options > Email Content as shown in screenshot below:

https://prnt.sc/tdt1i7

 
<table class="wp-travel-wrapper" style="color: #5d5d5d; font-family: Roboto, sans-serif; margin: auto;" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-top" style="background: #fff; box-sizing: border-box; margin: 0; padding: 20px 25px;" colspan="2" align="left">
<p style="line-height: 1.55; font-size: 14px;">Hello {sitename} Admin,</p>
<p style="line-height: 1.55; font-size: 14px;">You have received bookings from {customer_name}:</p>
<p style="line-height: 1.55; font-size: 14px;"><b>Booking ID: <a style="color: #5a418b; text-decoration: none;" href="{booking_edit_link}" target="_blank" rel="noopener">#{booking_id}</a> ({booking_arrival_date})</b></p>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Booking Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Itinerary</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><a style="color: #5a418b; text-decoration: none;" href="{itinerary_link}" target="_blank" rel="noopener">{itinerary_title}</a></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Pax</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_no_of_pax}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Scheduled Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_scheduled_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Arrival Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_arrival_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Departure Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_departure_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Customer Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Name</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_name}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Country</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_country}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Address</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_address}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Phone</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_phone}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Email</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_email}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left"><b>Note</b></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">{customer_note}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td colspan="2" align="center"><a class="wp-travel-veiw-more" style="color: #fcfffd; text-decoration: none; background: #dd402e; border-radius: 3px; display: block; font-size: 14px; margin: 20px auto; padding: 10px 20px; text-align: center; height: 30px; line-height: 30px; width: 200px;" href="{booking_edit_link}" target="_blank" rel="noopener">View details on site</a></td>
</tr>
</tbody>
</table>

Hope this helps.

If you have any queries further, let us know.

Thank you.

[juanmacordo]

good morning
All done.
I would like to ask you another question:
On the passenger dice, can some fields be removed?
for example country, and if it were not possible, could Spain be set as default?

[Author]

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