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confirmation email

Viewing 15 posts - 1 through 15 (of 25 total)
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  • Author
    Posts
  • June 26, 2020 at 8:16 am #27345
    juanmacordo
    Participant

    Good morning, checking the confirmation email that you receive, the trip data is not looking very well

    How can you correct it to make it look pretty?
    Attached copy mail

    Your booking has been received and is now being processed. Your order details are shown below for your reference:
    Booking ID: #27932 (4 julio, 2020)
    Booking Details:
    Itinerary
    ETIOPÍA AL COMPLETO
    Pax
    2
    Scheduled Date
    N/A
    Arrival Date
    4 julio, 2020
    Departure Date

    Your Details:
    Name
    prueba prueba
    Country
    ES
    Address
    Plaza de Aladerros 2 1º B
    Phone
    123456
    Email
    reservas@viajeslatitudsur.es

    I don’t know if it will look good. If you leave me an email I send you a copy

    June 26, 2020 at 12:14 pm #27356
    wensolutions
    Keymaster

    Hello,

    Actually, the details are appearing in good format in the email we receive after booking as shown in screenshot below:

    https://prnt.sc/t6vqti

    Also, third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. So, please once verify the issue by deactivating all the third party plugins one by one.

    If you have any queries further, let us know.

    Thank you.

    June 30, 2020 at 5:53 pm #27449
    juanmacordo
    Participant

    Good afternoon, I have deactivated all the plugins and the problem persists

    July 1, 2020 at 6:24 am #27462
    wensolutions
    Keymaster

    Hello @juanmacordo,

    If the problem persists then we need to inspect in detail about the issue so please send in the Admin detail in the email below:

    support[at]wptravel.io

    Thank you.

    July 1, 2020 at 9:21 am #27466
    juanmacordo
    Participant

    what data do you need? access to the web?

    July 1, 2020 at 10:11 am #27468
    wensolutions
    Keymaster

    Hello,

    We need your admin login detail so that we can inspect the issue further. So, please send admin login detail in above given email.

    Regards.

    July 1, 2020 at 10:42 am #27472
    juanmacordo
    Participant

    mail sent

    July 1, 2020 at 11:28 am #27482
    wensolutions
    Keymaster

    Hello,

    We will inspect the issue and get back to you.

    Regards.

    July 2, 2020 at 7:51 am #27553
    wensolutions
    Keymaster

    Hello,

    Thank you for login detail.

    Actually, when we inspected the site URL you have provided, we found empty cart issue during booking of trip as you can see in screenshot below. So, we are unable to inspect the issue further regarding email.

    https://prnt.sc/ta9vdh

    Please once refer below given link to resolve issue regarding empty cart.

    https://wptravel.io/faq/#empty-cart-issue

    Also, during inspection we found that customization has been made in plugin. So, can you please mention if any customization has been made in email section?

    If the issue regarding empty cart will be resolved, please let us know so that we can inspect issue further regarding email format.

    Thank you.

    July 3, 2020 at 10:10 am #27647
    juanmacordo
    Participant

    Good afternoon, it’s already solved empty cart.

    no modification has been made in email section

    July 3, 2020 at 12:42 pm #27649
    wensolutions
    Keymaster

    Hello @juanmacordo,

    Thank you for the information. We will inspect the issue further and let you know.

    Thank you for the co-operations.

    July 7, 2020 at 9:38 am #27744
    wensolutions
    Keymaster

    Hello,

    Actually, the issue has raised due to modification of email template in your side as when we inspected your site URL using our default email template, everything is working fine.

    So, please add following given code in email content section by going to Admin Panel > WP Travel > Settings > Email > Client Email Template Options > Email Content as shown in screenshot below:

    https://prnt.sc/tda5l5

     
<table class="wp-travel-wrapper" style="color: #5d5d5d; font-family: Roboto, sans-serif; margin: auto;" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-top" style="background: #fff; box-sizing: border-box; margin: 0; padding: 20px 25px;" colspan="2" align="left">
<p style="line-height: 1.55; font-size: 14px;">Hello {customer_name},</p>
<p style="line-height: 1.55; font-size: 14px;">Your booking has been received and is now being processed. Your order details are shown below for your reference:</p>
<p style="line-height: 1.55; font-size: 14px;"><b>Booking ID: <a style="color: #5a418b; text-decoration: none;" href="{booking_edit_link}" target="_blank" rel="noopener">#{booking_id}</a> ({booking_arrival_date})</b></p>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Booking Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Itinerary</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><a style="color: #5a418b; text-decoration: none;" href="{itinerary_link}" target="_blank" rel="noopener">{itinerary_title}</a></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Pax</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_no_of_pax}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Scheduled Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_scheduled_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Arrival Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_arrival_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Departure Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_departure_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Your Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Name</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_name}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Country</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_country}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Address</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_address}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Phone</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_phone}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Email</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_email}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left"><b>Note</b></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">{customer_note}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">{bank_deposit_table}</td>
</tr>
</tbody>
</table>

    Hope this helps.

    If you have any queries further, let us know.

    Thank you.

    July 7, 2020 at 4:20 pm #27761
    juanmacordo
    Participant

    Good afternoon, the customer’s email has been corrected. But in the confirmation email we receive we still see it wrong.
    same code works for Admin Email?

    July 8, 2020 at 4:12 am #27776
    wensolutions
    Keymaster

    Hello,

    Actually, email template code for admin side and client side is different.

    So, please add following given code in email content section by going to Admin Panel > WP Travel > Settings > Email > Admin Email Template Options > Email Content as shown in screenshot below:

    https://prnt.sc/tdt1i7

    &nbsp;
<table class="wp-travel-wrapper" style="color: #5d5d5d; font-family: Roboto, sans-serif; margin: auto;" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-top" style="background: #fff; box-sizing: border-box; margin: 0; padding: 20px 25px;" colspan="2" align="left">
<p style="line-height: 1.55; font-size: 14px;">Hello {sitename} Admin,</p>
<p style="line-height: 1.55; font-size: 14px;">You have received bookings from {customer_name}:</p>
<p style="line-height: 1.55; font-size: 14px;"><b>Booking ID: <a style="color: #5a418b; text-decoration: none;" href="{booking_edit_link}" target="_blank" rel="noopener">#{booking_id}</a> ({booking_arrival_date})</b></p>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Booking Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Itinerary</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><a style="color: #5a418b; text-decoration: none;" href="{itinerary_link}" target="_blank" rel="noopener">{itinerary_title}</a></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Pax</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_no_of_pax}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Scheduled Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_scheduled_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Arrival Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_arrival_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Departure Date</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{booking_departure_date}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td class="wp-travel-content-title" style="background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">
<h3 style="font-size: 16px; line-height: 1; margin: 0; margin-top: 30px;"><b>Customer Details:</b></h3>
</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Name</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_name}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Country</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_country}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Address</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_address}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Phone</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_phone}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left"><b>Email</b></td>
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" align="left">{customer_email}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left"><b>Note</b></td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td style="font-size: 14px; background: #fff; box-sizing: border-box; margin: 0; padding: 0px 0px 8px 25px;" colspan="2" align="left">{customer_note}</td>
</tr>
<tr class="wp-travel-content" style="background: #fff;">
<td colspan="2" align="center"><a class="wp-travel-veiw-more" style="color: #fcfffd; text-decoration: none; background: #dd402e; border-radius: 3px; display: block; font-size: 14px; margin: 20px auto; padding: 10px 20px; text-align: center; height: 30px; line-height: 30px; width: 200px;" href="{booking_edit_link}" target="_blank" rel="noopener">View details on site</a></td>
</tr>
</tbody>
</table>

    Hope this helps.

    If you have any queries further, let us know.

    Thank you.

    July 9, 2020 at 10:00 am #28092
    juanmacordo
    Participant

    good morning
    All done.
    I would like to ask you another question:
    On the passenger dice, can some fields be removed?
    for example country, and if it were not possible, could Spain be set as default?

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