Conflict problems with calendar

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This topic contains 13 replies, has 2 voices, and was last updated by  Support Team 1 year, 2 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #7842

    Melanino
    Participant

    Hello.
    We have problems with our theme and your plugin. The problem is due to the display of the calenario. If we disable your plugin the calendar that uses the theme works correctly. On the contrary, by activating your plugin, the calendar is shown incorrectly. The problem seems related to the UI library. It is obvious that there is a conflict. Can we do it?

    https://www.gobasilicata.it/calendar.jpg

    • This topic was modified 1 year, 2 months ago by  Melanino. Reason: Add attachment
    #7845

    Support Team
    Keymaster

    Hello @melanino,

    We have checked your website URL to check for the conflict in datepicker UI. However, we could not correctly locate the page/section that you are having the issue in.

    Please provide us the link to the page that you are having issues with so that we can check the issue and provide a precise fix.

    If the issue is seen in the Backend ( Admin Dashboard ) we would also require your Admin access to your website which you can provide to us via our official support e-mail support[at]wensolutions.com

    Best Regards !!

    #7847

    Melanino
    Participant

    Email sent

    #7879

    Melanino
    Participant

    I don’t receveid help

    #7882

    Melanino
    Participant

    I uninstalled the plugin

    #7883

    Support Team
    Keymaster

    Hello @melanino,

    We would like to apologize for the trouble.

    Actually, we have been waiting for the email. But we will still look for it if we have missed and let you know.

    Hoping for your co-operations.

    Thank you 🙂 .

    #7884

    Melanino
    Participant

    Email resent now

    • This reply was modified 1 year, 2 months ago by  Melanino.
    #7895

    Support Team
    Keymaster

    Hello @melanino,

    We would like to apologize for the trouble.

    However, we are still unable to receive your e-mail with the credentials.Kindly, try sending the e-mail to our alternative email address: wensolution[at]gmail.com

    Hoping for your co-operation.

    Thank you.

    #7902

    Melanino
    Participant

    I sent the email to the new address you provided. I also sent an email with a different mail account. We regularly receive your emails, we do not understand where the problem is. The plugin is currently unusable. We had hoped for your help. Uselessly.

    #7909

    Support Team
    Keymaster

    Hello @melanino,

    We apologize for the trouble.

    Our support team is dedicated to providing solutions and issues resolutions related to our products.

    In your issue scenario, as the datepicker conflict that you have mentioned is in the back-end of your website and hence we had requested Admin Login credentials to your website to check and provide a solution to your issues.

    Also, please be assured that we do not ignore any support e-mails and are dedicated to prompt replies and customer support. Unfortunately, we could not receive any of your e-mails ( possibly due to email hosts issues ) and hence it delayed our assistance.

    As we are not able to assist on the issue without your login credentials, and since the emails are not being received, we request you to contact us through our website’s contact form, with your details from the contact page here :

    http://wensolutions.com/contact/

    Hope you would understand,

    Thank you.

    #7910

    Melanino
    Participant

    Data sent to the contact form several minutes ago

    #7916

    Support Team
    Keymaster

    Hello @melanino,

    Your issues have been resolved so please check your site and verify the issue.

    If there am any issues further then kindly let us know.

    Also, we would like to assure you that our primary concern is always to help you guys with your issues and continuously work hard to make our product better in the days to come.

    Additionally, if you have any suggestions regarding the plugin then please do post them here 🙂 .

    Ps: Thank you very much for using the plugin.

    Regard!!

    #7918

    Melanino
    Participant

    For the moment I have commented on the original file, I hope you will take it into account in the next update

    #7919

    Support Team
    Keymaster

    Hello @melanino,

    Yes, we have already fixed the conflicting CSS in our development server and the fixes will be pushed to live via an update soon.

    If you have any queries/issues or feature requests regarding the WP Travel Plugin, please post them here and we will definitely help you further.

    Best Regards !!

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