Coupon PayPal Error & Booking Edits

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This topic contains 12 replies, has 2 voices, and was last updated by  Support Team 7 months ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #10379

    privatejeep
    Participant

    ISSUE #1: Coupon PayPal Error
    A traveler booked through my site and applied a coupon code. On their end it showed the correct discount but when they go to pay with their credit card via Standard PayPal the coupon discount amount was added to their total and not subtracted!

    I had to refund them the coupon discount amount via PayPal myself. This is a huge error and needs fixed ASAP please.

    In my admin dashboard bookings you can refer to Booking #920 to see this error.
    Sub Total Price $ 220.00
    Discount Price – $ 55.00 (correct)
    Tax $ 8.80
    Total$ 228.80

    ERROR: Payment Details: $286.00 (this is the wrong total because the coupon discount never came off the total for PayPal!)

    I have people actively booking trips and trying to use coupon discounts and they do NOT work! Please fix this ASAP!

    ISSUE #2: Can’t Edit Bookings
    When in site’s admin dashboard you can’t edit the bookings and make any changes. The changes do NOT stick! This needs fixed as well asap. Examples: I can not cancel a booking or change it’s status.

    My site: https://www.privatejeep.com/

    You should already have my admin login details from previous support requests.

    #10397

    Support Team
    Keymaster

    Hello @privatejeep,

    We would really like to apologize for the trouble.

    The issues that you have mentioned are known issue and our developer team is working on the issue.

    We will soon release the update fixing the issue.

    Thank you very much for your co-operation.

    Best Regards!!

    #10398

    privatejeep
    Participant

    GREAT NEWS YOUR SUPPORT AND DEVELOPMENT IS TOP NOTCH! I look forward to this update ASAP because like I said I actively do discount coupon business everyday.

    #10400

    Support Team
    Keymaster

    Hello @privatejeep,

    Thank you very much for the co-operation.

    Yes, we will definitely come up with the update as soon as possible.

    Best Regards!!

    #10511

    privatejeep
    Participant

    Any ETA on the date for the next release with the coupon to PayPal fix?

    #10518

    Support Team
    Keymaster

    Hello @privatejeep,

    As the plugin is in the testing phase, hopefully, we will be able to release the update soon.

    Best Regards!!

    #10519

    privatejeep
    Participant

    Okay thanks for the news. Eagerly awaiting the fixes….

    #10524

    Support Team
    Keymaster

    Hello @privatejeep,

    We will let you know as soon as the update is out.

    Thank you.

    Regards!!

    #10641

    privatejeep
    Participant

    Just installed your Version 1.8.4 update that says you fixed the can’t edit bookings bug. Sorry but this is still broken! I have a pending trip that needs to be canceled and still I have no way to edit that trip and change the status to canceled. The Update button is 100% broken!

    I hope the coupon discount was actually fixed. I have no way to test that until a new traveler applies a coupon and reports back to me.

    #10642

    privatejeep
    Participant

    Also the coupon Usage Count did not count the coupon that was used. It still reads zero.

    #10646

    Support Team
    Keymaster

    Hello @privatejeep,

    Thank you very much for your immense co-operations 🙂 .

    As for the coupon count issue, currently, the count will increase only when you booked. But it does not increase when booking the trip along with the payment. This will be fixed in the coming updates of the plugin.

    Regarding the update button, the button did not work because of the added field “state”. The data did not get saved at the backend. So as for now please update the field manually and verify the issue.

    We will soon release the plugin using which you can add the field, remove, edit the field without any problem.

    Thank you.

    Best Regards!!

    #10718

    privatejeep
    Participant

    1. The coupon discount issue is fixed. The discount is now shown perfectly in PayPal. I already had a new booking. 😉

    2. The state field is not being shown correctly in the emails being received. So that field needs to be included in the admin and traveler emails.

    Thanks for your quick support… as always! 🙂

    #10734

    Support Team
    Keymaster

    Hello @privatejeep,

    Yes, the added field does not save the data so in email as well you won’t find the saved data.

    So, we already have built the plugin WP Travel field editor which will address regarding the form field and is releasing pretty soon.

    Also, glad the coupon issues is now resolved.

    Let us know if there is anything further.

    Thank you.

    Regards!!

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