- This topic has 4 replies, 2 voices, and was last updated 5 years ago by Support Team.
- May 9, 2018 at 7:36 pm #6391shuttletransferParticipant
despite in mail template for reservation appropriate shortcode are included, selected date is not shown in reservation mail received. Would be possible to solve this?
Best RegardsMay 10, 2018 at 6:03 am #6398
When we tested the plugin locally, the dates are displaying fine in the email as well.
So please make sure you have not made any mistakes in the email templates as the email format is control from here. Please refer to below given screenshot.
Best Regards!!May 10, 2018 at 8:36 pm #6455shuttletransferParticipant
kindly note that I do not change shortcode you mention and I leaved as per default.
Is there anything else I can check?
RegardsMay 11, 2018 at 5:58 am #6460
Please let us know if you do not receive the correct date you receive no email at all.
Also, if you have not changed any setting and you still having the issue then we have to look into your backend detail and fix the issue.
So please kindly send your login detail in the email address given below:
Best Regards!!May 11, 2018 at 11:14 am #6509
Thank you for the login detail.
The dates are not displayed in the email because you have turned off the Fixed Departure date and currently no date is displayed in the email when the Fixed Departure date is turned off for the trip.
This issue is noted as the known issue and we will definitely fix them in the next update of the wp travel plugin.
As a work around please turn on the Fixed Departure for all the trip.
Hope this works for you.
We will let you know as soon as the update is released fixing the issue.
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