Does Not accept licence key

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This topic contains 3 replies, has 2 voices, and was last updated by  Support Team 1 year, 1 month ago.

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  • Author
    Posts
  • #7655

    Flukkini
    Participant

    Hi there
    I just published the website and the plugin does not accept the licence key whereas on local installation worked.
    What can I do?
    This is the site: https://www.ideas4travellers.it
    Thank you

    • This topic was modified 1 year, 1 month ago by  Flukkini.
    #7663

    Support Team
    Keymaster

    Hello,

    Thank you very much for buying the pro version.

    Once please update the URL by following the below given steps.

    – At first login to your Theme Palace account. There you will find the detail about your purchased plugin. Here just click on “View License” link.

    screenshot :
    http://prntscr.com/jiyrtj

    – from this page, you have to go to another page to manage the site by clicking on “Manage site” link.
    Screenshot:
    https://prnt.sc/jiysm6

    – Finally from here replace your previous site URL with the new one.

    Screenshot:
    https://prnt.sc/jiyum6

    If above-mentioned steps did not help you then please provide the screenshot of the error that is generated after activating the license.

    Thank you.

    Regards!!

    #7664

    Flukkini
    Participant

    It worked, thank you

    #7667

    Support Team
    Keymaster

    Hello @flukkini,

    Glad that your issue is resolved.

    If you have any issues further then please let us know.

    Thank you 🙂 .

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