email could not be sent

Homepage Forums WP Travel email could not be sent

This topic contains 15 replies, has 5 voices, and was last updated by  Support Team 1 year, 1 month ago.

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #5008

    Usha
    Participant

    I got the following error for booking for :
    {“result”:0,”message”:”Your Item Has Been added but the email could not be sent.<br \/>\nPossible reason: your host may have disabled the mail() function.”}.

    I don’t have any issues for other contact form plugins. Only for this plugin I got the error. Please help me resolve this.

    #5011

    awan
    Participant

    i haVE THE same problem

    #5015

    Support Team
    Keymaster

    Hello @usha and @awan,

    At first please make sure your host has enabled the PHP mail functions. Also please send your system information that is available in Admin Panel > Trips > Settings > System Information so that we can inspect further.

    Screenshot:

    https://prnt.sc/ih8l7t

    Further, the issue will be fixed in the next update of the plugin.

    Thank you 🙂 .

    Regards!!

    #5033

    Usha
    Participant

    Hello,

    I have solved the issue. Actually, the mail function in this plugin will fetch the admin mail id. The thing is that the admin mail id should match the domain of website. .i.e if the url is xyz.com the admin mail id should be name@xyz.com. So, I changed my admin mail id. It’s working now and there is nothing wrong with the plugin. But thank you for the response. I loved the plugin.

    Best Regards,
    Usha

    • This reply was modified 1 year, 7 months ago by  Usha.
    #5046

    Support Team
    Keymaster

    Hello @usha,

    Glad that you solved the issue by your self.

    If you have any issues further, please feel free to post your queries and we will happily help you further.

    We will really appreciate if you could help us too by rating our theme in WordPress repo here:-

    https://wordpress.org/support/plugin/wp-travel/reviews/

    Best regards !!

    Have a good day 🙂 .

    #5047

    awan
    Participant

    i think i know the problem, so my hosting provider has not enabled the PHP mail functions. any alternative?

    #5092

    Support Team
    Keymaster

    Hello @awan,

    WP mail must be enabled to send the email so please contact your server and make them enabled the PHP mail functions.

    Also, we would like to apologize for the trouble you are having but actually it is not a plugin related issue but the server and there is nothing much we can do on this.

    If you have any issues related to the plugin then please feel free to post.

    Thank you 🙂 .

    Best Regards!!

    #7633

    finsok333
    Participant

    Hi @support Team,

    My email function is not working, as many of you have faced the similar issue, i hope some got it resolved.

    My problem is while making the final checkout i am getting this error message –

    “Your Item Has Been added but the email could not be sent. Possible reason: your host may have disabled the mail() function”

    – By going through the threads, i have checked the host mail function and its all good.l
    – Updated the admin email as suggested by @usha but didn’t worked.
    – My contact form 7 email is working.

    So can anyone enlighten me regarding this issue

    Thank you

    • This reply was modified 1 year, 1 month ago by  finsok333.
    #7636

    Support Team
    Keymaster

    Hello @finsok333,

    While we have tested the WP Travel plugin latest version on our side, the e-mail function for bookings and payments are working correctly.

    Also, WP travel plugin also uses wp_mail() function to send the booking/payment e-mails similar to the Contact Form 7 plugin so emails should be sent.

    To debug the issue further, since you have already checked the admin email and settings, further, could you please verify if you are using any SMTP or external e-mail plugins in your website?

    Furthermore, please check the functionality by disabling any other third party plugins one by one to check if the issue is being caused by plugin conflicts.

    If the steps above do not resolve the issue, please provide us your website URL with the system information file generated by WP Travel Plugin in your Admin Dashboard > Trips > Settings > System Information.

    We would check the server environment and provide fixes by testing in a similar server environment on our side.

    If you have any queries/issues further, please feel free to write back to us.

    Best Regards !!

    #7641

    finsok333
    Participant

    Thank you @support Team for the prompt response, i will try to fix it and get back.

    #7645

    WP Travel Admin
    Keymaster

    Hello @finsok333,

    Yes please do try to fix them and let us know if the issue get resolved or not.

    Thank you 🙂 .

    #7649

    finsok333
    Participant

    Hi @admin

    When i send email to web mail for example info@domainname.com its working but when i use gmail to make the final checkout its not working. I couldn’t figure out this issue.

    – is it something to do with https
    – Did anyone faced this kind of similar issue

    #7651

    finsok333
    Participant

    Hi @supernova

    The email can be successfully delivered to the web mail emails but throws “Your Item Has Been added but the email could not be sent. Possible reason: your host may have disabled the mail() function” error while using gmail.

    Did anyone faced this kind of issue

    #7658

    Support Team
    Keymaster

    Hello @finsok333,

    Please make sure your server has enabled the wp_mail() function as the plugin sends the booking/payment e-mails using the function.

    Also please provide your your information for further inspection. You can find the system information in the setting tabs of WP travel Plugin.

    Screesnhot:

    http://prntscr.com/kf7nc1

    Thank you 🙂 .

    #7661

    finsok333
    Participant

    Hi @support

    My server has enabled wp_mail() function and the problem is that i could send and receive the booking details when i use webmail. But when i use gmail to make the booking its now working

    I am attaching the screenshot of my System Information details below:

    https://prntscr.com/kf7tzi

    Can you also try to make a booking through this link http://teyatha.com/itinerary/authentic-bhutanese-honeymoon-in-bhutan/.

    And i would like to purchase a WP Stripe addon plugin and would like to know that is this a one time purchase?

    Thank you

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