February 15, 2019 at 9:00 am #10875
Hello there, I just updated the WP Travel plugin to version 1.8.5 and Tour Extras to version 1.0.4 and as a result any modification I try on the website, trips, pages, posts is rejected and gives a “410 ERROR”:
The requested resource
is no longer available on this server and there is no forwarding address. Please remove all references to this resource.
Pls can you fix it? I need to release new trips and it does not allow any publication.
(I’d like to point out that each time you release an upgrade there are errors popping up: it is becoming annoying…)
Wait for your reply, thank you.February 15, 2019 at 11:27 am #10884
We would like to apologize for the trouble but the plugin is working absolutely fine in our side.
Also, when we tried to login in your admin dashboard, we could not do so. Can you please provide your login detail in the email given below so that we can inspect the issues further?
Best Regards!!February 18, 2019 at 9:48 am #10965
Hello there, did you manage to login and check if the ERROR depends on your update?
Pls let me know as I still get the error and I need to know how to proceed.
Thank youFebruary 18, 2019 at 11:42 am #10968
Our sincere apology for all the trouble but we still could not receive your access.
So kindly resend your login detail in the email given below.
Best Regards!!February 19, 2019 at 6:40 am #10992
Thank you for the login detail.
But when we tested the site by editing the trip, we were unable to find such issue as you can see in below-given screen record as well.
So please let us know if we have missed anything so that we could further inspect the issue and helps you.
Regards!!February 19, 2019 at 6:50 am #10993
Ok thank you for your time, I’ll check if there are other plugin that are involved.
Thanx again.February 19, 2019 at 7:27 am #10995
Yes, please do let us know because when we checked your backend, no such issues were found.
Best Regards!!February 19, 2019 at 9:13 am #11002
Hi there, I did check all other plugins and looks like none of them is affecting the website: as for now the 410 error is gone but I am having issues on the “save draft” button on “Trips” as it does not save any changes, it just goes on and does not stop. If you could look into this trip “Ostia Liberty and Art Decò experience — Draft” you’d probably get the same problem; on this same trip I have another issue: on the front end it says “Group Size: No Size Limit” even if all the right parameters are set on the back end (max 8).
As this two issues are displaying on “Trips” only (the “save draft” error does not happens on <posts> or <pages> editing) I have to assume is depending on your plugin.
Waiting on your reply, thank you.February 19, 2019 at 10:01 am #11005
Actually, the info at the right of the picture comes from the single price setting.
The multiple price setting is independent to the info being displayed here. However, we are working on the enhancement of this particular setting so we will soon come with the fixes in the coming updates.
Regarding the button, the possible reason for the button to not function is a conflict issue with the third party plugin. Since you have many plugins activated, please deactivate them one by one and check if the button works or not?
Best Regards!!February 19, 2019 at 10:10 am #11008
Ok, thank you.
I’ll get deeper into it: thank you again for your support.February 19, 2019 at 11:50 am #11015
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