Error in WP Travel Cart

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This topic contains 10 replies, has 2 voices, and was last updated by  Support Team 3 months, 4 weeks ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #12239

    ohmysummer
    Participant

    Hi,

    Can someone help, im encountering:

    Your cart is empty please click here to add trips.

    Already set my cart and dashboard to WP Travel Cart and WP Travel Dashboard.

    Thank you all.

    #12267

    Support Team
    Keymaster

    Hello @ohmysummer,

    The issue is regarding the permission of DB user in your side. So we will fix the issue for you so please provide your c-panel access in the email below:

    Email:
    wensolution[at]gmail.com

    Hoping to hear from you soon.

    Thank you.

    #12269

    ohmysummer
    Participant

    Hi,

    Thank you. Will send an email.

    Regards,
    Fred

    #12273

    Support Team
    Keymaster

    Hello @ohmysummer,

    Thank you for the login detail. Please provide your site URL as well for the login. You can directly post the URL here.

    Thank you.

    #12389

    ohmysummer
    Participant

    Hi Support Team,

    our login is: ohmysummertravels.com/wp-admin/

    thank you so much!

    #12419

    Support Team
    Keymaster

    Hello @ohmysummer,

    Actually, we require your C-pannel access to resolve the issue. So please provide your c-pannel access so that we can fix the issue for you.

    Send the C-pannel access in the email below:

    wptravel.io@gmail.com

    Hoping to hear from you soon.

    Thank you.

    #12425

    Support Team
    Keymaster

    Hello @ohmysummer,

    You have provided the login detail of your database which we do not require. So please provide your Cpanel access.

    If you do not want to provide the access then please provide the delete privilege to the DB users. This should resolve the issue.

    Also, let us know if you fix the issue or not?

    Hoping to hear from you soon.

    Thank you.

    #12429

    ohmysummer
    Participant

    Im sorry, i am quite new. May i know how to provide delete privilege to DB users?

    Thank you!

    #12449

    Support Team
    Keymaster

    Hello @ohmysummer,

    Actually, a different user will have a different setting so there is no specific way of doing this. For this, you need to either consult with the developer or you can provide the Cpanel access to us.

    Hope you understand.

    Thank you

    #12450

    ohmysummer
    Participant

    Hi Support Team,

    As per my hosting in Namecheap, they informed me that we do not have CPANEL. Only Database access. Which i can provide your.

    Incase, what do i do with the Database that you require to fix the error?
    I will try to do it myself.

    Thank you!

    #12454

    Support Team
    Keymaster

    Hello @ohmysummer,

    Please ask your hosting server to resolve the issue by allowing the delete privilege to the DB users.

    Thank you.

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