[mirceacrisan]

Hello,
We are using WP-Travel plugin, with the Travel Log theme and the Trip Extras paid plugin. Our website is https://www.draculatours.ca.
After setting up all our tours, we realized that several images from our site had disappeared. The FAQ’s entered for each tour, individually, also disappeared. For some products, we are missing both the FAQ and some Highlights entered in the text box above the itinerary. Originally, we thought it was because we upgraded to WP 5.0 and your plugin is not yet compatible with this version of WordPress, but we reverted to 4.9.8 and the problem still persists. I will attach a couple of screenshots so you can see that the FAQ’s are gone and some of the images as well.
Also, the problem appears even with all plugins disabled except for Yoast and the ones developed by Wen Solutions. See the screenshots below and I will also try to insert the system information.

System info:
WordPress Information
Home URL:
https://draculatours.ca
Site URL:
https://draculatours.ca
WP Version:
4.9.8
WP Multisite:
–
WP Memory Limit:
256 MB
WP Debug Mode:
No
WP Cron:
Yes
Language:
en_US
Upload Directory Location:
https://draculatours.ca/wp-content/uploads
Server Information
Server Info:
Apache
PHP Version:
7.0.32-4+ubuntu14.04.1+deb.sury.org+1
PHP Post Max Size:
8 MB
PHP Time Limit:
30
PHP Max Input Vars:
1000
cURL Version:
7.35.0, OpenSSL/1.0.1f
SUHOSIN Installed:
–
Max Upload Size:
2 MB
Default Timezone is UTC:
Yes
PHP Error Log File Location:

fsockopen/cURL:
Yes
SoapClient:
No Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
DOMDocument:
Yes
GZip:
Yes
Multibyte String:
Yes
Remote Get Status:
Yes
Current Theme
Name:
Travel Log
Version:
1.2.3
Author URL:
http://wensolutions.com
Child Theme:
No. If you’re want to modifying a theme, it safe to create a child theme. See: How to create a child theme
Active Plugins (5)
WP Travel
by WEN Solutions – 1.7.5
Yoast SEO
by Team Yoast – 9.2.1
WP Downgrade | Specific Core Version
by Reisetiger – 1.1.4
WP Travel Tour Extras
by WEN Solutions – 1.0.3
WS Theme Addons
by WEN Solutions – 1.0.2

[mirceacrisan]

Plese help, it’s an urgent situation. We need to finish the site, but we can’t do anything, because we don’t know if it will stay there or disappear as well.

[Support Team]

Hello,

We would like to apologize for the trouble. But when we tested the plugin on our side we really could not find the issue.

For example, in our demo, we have images from the time we have constructed the demo site. We do have the latest version of WordPress and WP travel plugin.

Demo link:

http://wptravel.io/core-demo/

So, Please make sure you have uploaded the image properly.

Also, if you have installed any third party or caching plugin then deactivate them and verify the issue.

If the issue still persists kindly let us know.

Thank you.

Regards!!

[mirceacrisan]

So it’s not a compability issue?
As I said before, not only images disappeared. I’m also missing the FAQ’s and the Highlights of some products. It’s really not convenient since all the FAQ’s were manually inserted and it takes some time to add all the questions individually.

Also, all plugins are off, except for Yoast and for those created by you.

[Author]

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