Fatal Uncaught Error

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This topic contains 7 replies, has 2 voices, and was last updated by  wensolutions 1 month, 3 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #23110

    tourist
    Participant

    Just installed and activated but getting the following erroe on the Wp Travel Settings page in admin. Any advice please?

    Fatal error: Uncaught Error: Call to undefined function curl_init() in /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/api/class-wp-travel-mailchimp-api.php:510 Stack trace: #0 /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/api/class-wp-travel-mailchimp-api.php(313): WP_Travel_MailChimp_Api->get(‘lists’, Array) #1 /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/wp-travel-mailchimp-settings.php(38): WP_Travel_MailChimp_Api->getLists(true) #2 /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/wp-travel-mailchimp-settings.php(67): wp_travel_mailchimp_settings->get_mc_lists() #3 /var/www-local/vhosting/mountainindependence.co.uk/wp-includes/class-wp-hook.php(288): wp_travel_mailchimp_settings->add_settings(‘misc_options_gl…’, Array) #4 /va in /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/api/class-wp-travel-mailchimp-api.php on line 510
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    #23120

    wensolutions
    Keymaster

    Hello,

    Actually, when we inspected in our side, we donot get any fatal error regarding WP Travel Mailchimp. So, can you please provide us with specific screenshot of the page where fatal error is appearing so that we can help you?

    Also, please provide us with screenshot of the system information page which can be obtained by going to Admin Panel > WP Travel > Settings as shown in screenshot below:

    http://prntscr.com/qr3io5

    Regards.

    #23511

    tourist
    Participant

    Hi,

    it’s been nearly 2 weeks with no response. COuld I please get a refund for this extension if you’re not going to provide support.

    Thanks,

    Stu

    #23513

    wensolutions
    Keymaster

    Hello,

    Actually, in previous reply of your query we had asked you to provide the specific screenshot of the page where fatal error is appearing as well as screenshot of the system information page as you can see in screenshot below but you have not provided any screenshot for us to inspect the issue further.

    screenshot: https://nimb.ws/sCkN1r

    Also, if you provide the specific screenshot of the section which we had mentioned earlier, it will be easy to inspect the issue further so that we can help you.

    Regards.

    #23519

    tourist
    Participant

    Apologies, I have just realized your email address is a no-reply one that I replied to.

    #23520

    tourist
    Participant

    For your information this is the error email I’m receiving from WordPress –

    Hi!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WP Travel Mailchimp.

    First, visit your website (https://www.mountainindependence.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://www.mountainindependence.co.uk/wp-admin/edit.php?post_type=itinerary-booking&page=settings) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.mountainindependence.co.uk/wp-login.php?action=enter_recovery_mode&rm_token=nzAI9MvYFTp0RBe63gmqI3&rm_key=8o2kH3jyI1SJukkN3TKbdf

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.3.2
    Current theme: Travel Ultimate Pro Child (version 1.0.0)
    Current plugin: WP Travel Mailchimp (version 1.0.4)
    PHP version 7.0.33-0+deb9u2

    Error Details
    =============
    An error of type E_ERROR was caused in line 510 of the file /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/api/class-wp-travel-mailchimp-api.php. Error message: Uncaught Error: Call to undefined function curl_init() in /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/api/class-wp-travel-mailchimp-api.php:510
    Stack trace:
    #0 /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/api/class-wp-travel-mailchimp-api.php(313): WP_Travel_MailChimp_Api->get(‘lists’, Array)
    #1 /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/wp-travel-mailchimp-settings.php(38): WP_Travel_MailChimp_Api->getLists(true)
    #2 /var/www-local/vhosting/mountainindependence.co.uk/wp-content/plugins/wp-travel-mailchimp/inc/modules/mailchimp-core/inc/wp-travel-mailchimp-settings.php(67): wp_travel_mailchimp_settings->get_mc_lists()
    #3 /var/www-local/vhosting/mountainindependence.co.uk/wp-includes/class-wp-hook.php(288): wp_travel_mailchimp_settings->add_settings(‘misc_options_gl…’, Array)
    #4 /va

    #23521

    tourist
    Participant

    Currently I can not provide a link as the support forum is preventing me from posting links or images. COuld you please provide an email address to send to.

    #23523

    wensolutions
    Keymaster

    Hello,

    Please send the links and images in below given email:

    support[at]wptravel.io

    Regards.

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