Freaky Updates

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This topic contains 5 replies, has 2 voices, and was last updated by  Support Team 5 months, 3 weeks ago.

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  • Author
    Posts
  • #9912

    Kareithi
    Participant

    Your Updates are breaking things up and it’s frustrating. I keep going back to fix things. The most recent update removed my PayPal Express extension. It’s not cool

    #9962

    Support Team
    Keymaster

    Hello @kareithi,

    We would really like to apologize for the trouble.

    But when we tested the latest version of WP Travel, the Paypal extension is working absolutely fine.

    https://www.useloom.com/share/a9301b4c006449d089c4ee6fd918441a

    So can you please explain more clearly so that we can generate the issue and provide the possible fixes?

    Thank you.

    Regards!!

    #9972

    Kareithi
    Participant

    Hello,

    The problem is once I update the plugin, I either lose the paypal license key or it gets deactivated. The last update deactivated both paypal and MapQuest so I had to activate them again. Plus I don’t know why I keep loosing my trips data, mostly the pricing disappears completely and the gallery images. I have to keep feeding the data again which is becoming a bit frustrating plus it would be a nuisance to my clients once I launch the site.
    I really don’t know what is the cause of all these errors whereas a plugin should be able to run seamlessly with the current settings irrespective of future updates. Not sure if my explanation is sufficient but that’s the best I can do.

    Thanks

    #9986

    Support Team
    Keymaster

    Hello @kareithi,

    While updating the theme, did you get any kind of issue? If yes please mention so that we can inspect the issue further.

    Also, as for the query related to losing trips, we have been tracking this issue and researching it with priority. But when we tested the plugin in our environment we would not find the issue. As for this issue, we will let you know once we find the issue and come up the solutions.

    Thank you co-operation.

    Best Regards!!

    #9989

    Kareithi
    Participant

    Hey,

    No issue after theme update because I haven’t seen any update so far since I started using it.
    Hope you find the issue soon because I keep mending things up. Looking forward to the feedback.

    Regards,

    #10018

    Support Team
    Keymaster

    Hello @kareithi,

    From now on we will definitely make sure that such won’t appear again.

    As for the query related to the losing the data, we will inspect it and let you know as soon as we came up with the fix.

    Thank you.

    Best Regards!!

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