Invalid license Key

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This topic contains 3 replies, has 2 voices, and was last updated by  Support Team 4 weeks ago.

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  • #20604

    Hi Guys
    We uploaded the Wp Tavel Pro plugin to our website at: https://www.asiavacationgroup.com.au/ but we had some issue so we have removed the files of new site and uploaded the older one back.

    Now, we uploaded the new site at: https://outtatheboxcreative.space/ and when I click on “Activate License” it says Invalid License key, while the key is correct. How to fix this issue?

    Thanks

    #20607

    Support Team
    Keymaster

    Hello,

    Since you have tried to use the same license key in the new site which you have previously used in another site, it generates such issue.

    So if you want the license to reuse in another site we need to reset it as the license will only work for a single domain.

    So please send in the license reset request along with the detail in the email below:

    info@themepalace.com

    Thank you

    #20608

    Ok Right now we have uploaded the site on https://outtatheboxcreative.space/ so can you please activate the license for this domain and what are the other information you need?

    When we want to make our site live on other domain what will we have to do so that license works for that?

    Thanks

    #20631

    Support Team
    Keymaster

    Hello,

    We will reset the license for you and it should work. You do not have to do anything on this.

    Please send in the detail of your license key in the email. We will reset it as soon as possible.

    Thank you.

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