June 12, 2019 at 7:31 pm #16764
I seem to be having an issue with the inventory option on a trip. Under the bookings management panel the trip has a completed booking but when viewing the trip page on the website it doesn’t show as “sold out” even though a booking has been checked out and completed ?June 13, 2019 at 6:57 am #16789
Actually, there are two types of case in case of inventory option. In multiple pricing option, if you assign the dates, the dates that are added through the multiple dates option the, once you book the trip the no of seats will get updated.
But if you only add the multiple pricing with the trip duration setting then the no of seat won’t get updated. So you must have set the trip duration.
Hope this clears the confusion.
Thank you.June 13, 2019 at 7:20 am #16794
Thank you. That makes sense. I will try that.
I am now having a issue where when clicking book now, but goes to the cart but the cart remains empty?June 13, 2019 at 7:55 am #16795
Please once refer to below given link.
If you still could not figure out the issue then kindly let us know along with your site URL so that we can help you further.
Thank you.June 13, 2019 at 7:57 am #16796
Thanks for the reply. I have checked on my server database permission and the user has delete rights but still the error occurs.
The site in question is https://www.bravebyfaith.com/itinerary/June 13, 2019 at 10:06 am #16804
We would like to apologize for the inconveniences.
When we inspected your site URL, we could not figure out, what is exactly creating the issue.
So please provide your admin login detail and also cpanel access in the email below so that we can inspect the issue further and help you?
Email to send:
Hoping to hear from you soon.
Thank you.June 13, 2019 at 10:13 am #16805
Sent it to you now thanksJune 13, 2019 at 11:15 am #16807
Thank you for the login detail.
When we inspected your site URL, we found the issue has raised due to the addition of “,” (special character) in the pricing name.
So as for now, please do not make any use of such character but, we will soon release the update fixing the issue i.e. allowing to put the special character as well.
Also, thank you very much for bringing it our attention.
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