Inventory sold out issue

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This topic contains 7 replies, has 2 voices, and was last updated by  Support Team 5 months, 1 week ago.

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  • Author
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  • #16764

    Hi

    I seem to be having an issue with the inventory option on a trip. Under the bookings management panel the trip has a completed booking but when viewing the trip page on the website it doesn’t show as “sold out” even though a booking has been checked out and completed ?

    #16789

    Support Team
    Keymaster

    Hello,

    Actually, there are two types of case in case of inventory option. In multiple pricing option, if you assign the dates, the dates that are added through the multiple dates option the, once you book the trip the no of seats will get updated.

    But if you only add the multiple pricing with the trip duration setting then the no of seat won’t get updated. So you must have set the trip duration.

    Screen record:
    https://www.loom.com/share/0d197b3eaeef44d8b866fb57085a0aab

    Hope this clears the confusion.

    Thank you.

    #16794

    Thank you. That makes sense. I will try that.

    I am now having a issue where when clicking book now, but goes to the cart but the cart remains empty?

    #16795

    Support Team
    Keymaster

    Hello,

    Please once refer to below given link.

    https://wptravel.io/faq/#empty-cart-issue

    If you still could not figure out the issue then kindly let us know along with your site URL so that we can help you further.

    Thank you.

    #16796

    Thanks for the reply. I have checked on my server database permission and the user has delete rights but still the error occurs.

    The site in question is https://www.bravebyfaith.com/itinerary/

    #16804

    Support Team
    Keymaster

    Hello,

    We would like to apologize for the inconveniences.

    When we inspected your site URL, we could not figure out, what is exactly creating the issue.

    So please provide your admin login detail and also cpanel access in the email below so that we can inspect the issue further and help you?

    Email to send:

    wptravel.io[at]gmail.com

    Hoping to hear from you soon.

    Thank you.

    #16805

    Sent it to you now thanks

    #16807

    Support Team
    Keymaster

    Hello,

    Thank you for the login detail.

    When we inspected your site URL, we found the issue has raised due to the addition of “,” (special character) in the pricing name.

    Screenshot:

    https://prnt.sc/o1bek9

    So as for now, please do not make any use of such character but, we will soon release the update fixing the issue i.e. allowing to put the special character as well.

    Also, thank you very much for bringing it our attention.

    Thank you.

    Best Regards!!

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