[rwt_bhawna21]

I have installed this plugin for my travel website .My all other forms are working fine when created with contact form 7 but I am not receiving any mails related to Wp travel plugin when adding item to the card and using the forget password function.I have tried using SMTP plugin but still not receiving any mails regarding booking.

Getting error – Your host may have disabled the mail() function.

[Support Team]

Hello @rwt_bhawna21,

Please refer to below given link to know about the issue and steps that you can take to overcome the issue.

http://wptravel.io/email-not-functioning-properly/

Thank you.

Regards!!

[rwt_bhawna21]

I still not find any solution regarding this . My other mails are receiving but WP travel reset password mail and itinerary mails are not working , even not receiving a mail after creating an account And When I try to book a travel package without configuring payment gateway yet.But it shows :

Your Item has been added but the email could not be sent.
Possible reason: your host may have disabled the mail() function.

I have tried using WP SMTP plugin but still not receiving any mail related to WP Travel Plugin. SMTP test mail working.

You can also test here – https://www.devadars.com/

[Support Team]

Hello @rwt_bhawna21,

This is an odd case that you are receiving all other email except from WP Travel. As this issue is very specific to your site it would be very helpful if you could provide us login details of you sites WP Admin in our email wensolution@gmail.com.

Thank you!

[anticrusader@hotmail.com]

hi

All emails are working (booking, payment, etc) except the enquiry. Kindly help me out.

Regard
umair

[wensolutions]

Hello,

Actually, when we inspected the issue you have reported in our side, everything is fine regarding receiving email as you can see in screenshot below:

http://prntscr.com/rfm549

So, please make sure that you have added the email in enquiry email template section to receive the email related to enquiry message by going to Admin Panel > WP Travel > Settings > Email > Email Templates > Enquiry Email Templates as shown in screenshot below:

http://prntscr.com/rfm75h

Also, if the email has been added then please once verify the email you have added is correct or not by going to Admin Panel > WP Travel > Settings > Email > Email Templates > Enquiry Email Templates

Hope this helps.

If issue still persist, let us know.

Thank you.

[anticrusader@hotmail.com]

hi
first of all, your screenshots are not working.
And the problem is only with the enquiry email. i’ve added a gmail address. i’m getting the new booking emails but not enquiry emails. i’ve tested alot. Therefore, i bought the utilities addon and added multiple emails and i came to know that the enquiry email is only sent to the email ID of my domain. Enquiry email is not sending to the other gmail or hotmail ID.

Can you please help me out here. I bought the utilites addon just to add multiple emails in enquiry Tab. New booking email is coming to my gmail account. Therefore, i cant understand why the enquiry email is not coming to my gmail account.

regards
umair

[wensolutions]

Hello,

Can you please provide us admin login detail with site URL in below given email so that we can inspect the issue further?

email: support@wptravel.io

Regards.

[anticrusader@hotmail.com]

hi

Sent you an email containing login details.

regards
umair

[wensolutions]

Hello,

Thank you for login details.

Actually, everything is working fine in our side regarding receiving enquiry message in gmail account.So, can you please once verify the issue by doing SMTP setup for gmail?

If issue still persist, let us know.

Thank you.

[anticrusader@hotmail.com]

HI

Thank you support for your quick response. I really appreciate that.
But i cant understand why i need to setup SMTP for gmail.
I’m getting booking emails on gmail account. Why do i need to configure it for enquiry email while new booking email are working flawlessly without any trouble whether i use gmail or hotmail account.

Regards
umair

[wensolutions]

Hello,

Actually, when we inspected in your site using test gmail account for booking as well as enquiry, we receive no mail for enquiry as well as booking. So, can you please provide us with screen record regarding receiving booking email in gmail account?

Please send the screen record in below given email for security purpose.

support@wptravel.io

Regards.

[anticrusader@hotmail.com]

email has been sent with image attached

[anticrusader@hotmail.com]

any update?

[wensolutions]

Hello,

We are inspecting the issue in your side as everything is fine in our side. So,once we found the reason for the issue, we will get back to you .

Regards.

[Author]

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