Mail function not working

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Viewing 15 posts - 16 through 30 (of 38 total)
  • Author
    Posts
  • #24645

    Hi

    Actually there is another problem now.
    Now the customer is not getting the booking email.

    Regards

    #24711
    wensolutions
    Keymaster

    Hello,

    When we inspected your site, we are unable to find the exact reason for the issue you have reported regarding not receiving email for enquiry message in gmail account as everything is working fine in our side.

    Can you please mention if you have made any customization in WP Travel plugin?

    Also, can you please once verify the issue using WP Travel plugin(without customization) in fresh setup?

    Further, can you please once consult with host as the server issue also can be one of the reason for the uncertain behaviour in your site?

    If issue still persist, kindly let us know.

    Thank you.

    #24716

    Hi

    I’ve not customized anything on that plugin. I created a fresh website and installed this plugin on it. Everything is working fine except that enquiry email is not coming in my gmail address. I’m a software engineer and didnot customize any of it. Im getting emails from contact us form, from booking form, just not from enquiry form.
    Thank you for your time. I think i should get enquiry email to a different email address.

    Regards
    umair

    #24732
    wensolutions
    Keymaster

    Hello.

    Thank you for your cooperation.

    Please once try adding different email address to receive the enquiry message.

    Regards.

    #24771

    Hi

    i tried all my email address (gmail, hotmail etc) but it simply doesn’t work therefore, i bought the addon to send enquiry to multiple emails. It is just sending to the email of my website domain. All other gmail or hotmail IDs doesnt work.

    Regards
    umair

    #24780
    wensolutions
    Keymaster

    Hello,

    Can you please provide us with FTP login detail in below given email for further inspection?

    support@wptravel.io

    Regards.

    #24784

    Hi

    I’ve just shared the details of FTP in an email

    Regards
    Umair

    #24798
    wensolutions
    Keymaster

    Hello,

    Thank you for FTP login detail.

    We are inspecting the issue so we will let you know when we will find the reason for the issue.

    Regards.

    #24808

    HI

    Thank you for your time 🙂

    Regards
    umair

    #24846

    HI

    It seems like the problem with the enquiry email has been resolved.
    Thank you soooo much for your time and support. 🙂
    Can you please share what was causing the issue?

    Regards
    umair

    #24852
    wensolutions
    Keymaster

    Hello @anticrusaderhotmail-com,

    After making the detail inspection on the issue we found that the subject of the email under the setting is creating the issue.

    As for now, we have changed the subject using the filter which seems to work.

    So hope everything is fine now.

    Let us know if you have any issues further.

    Thank you.

    #25290
    insanebob
    Participant

    Hello,

    I have the same problem with Enquiry email. I see the enquiry in WordPress Admin but i don’t receive email.
    Can you tell us which file have you edit and what is the modification ?

    Thanks for your help

    Regards

    #25297

    Hi

    Please try changing the subject of enquiry email.

    Regards
    umair

    #25298

    Hi

    Please try changing the subject of enquiry email.

    Regards
    umair

    #25302
    insanebob
    Participant

    Hi,

    I try to edit the subject of enquiry email in wp-admin/edit.php?post_type=itinerary-booking&page=settings. But it doesn’t work.
    Do I have to change something else ?

    Regards
    Benoît

Viewing 15 posts - 16 through 30 (of 38 total)
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