[anticrusader@hotmail.com]

support(https://wptravel.io/support-forum/users/wen_solutions/) can help you better.
he asked me to share credentials of my website and he fixed it for me.

[wensolutions]

Hello @insanebob,

We actually do not know what is the reason behind the issue so we need to inspect the issue further and for this, we need your login detail.

So can you please provide the login detail along with the FTP access in the email below?

Email: support[at]wptravel.io

Hoping to hear from you soon.

Thank you.

[insanebob]

Hello @wensolutions,

I just sent your FTP credential

Tks for your help

Regards

[Support Team]

Hello,

Thank you for the login details.

Please provide us with your site URL too.

Regards.

[insanebob]

Hello @support Team

Sorry, the site URL is eff.carysma.fr;

Thanks for your help

Regards

[wensolutions]

Hello @insanebob,

Thank you for the URL.

After making the detailed inspection on the issue, we found that you may have used the wrong email i.e. “bdupuis@carysma.frr”. So please once use the email: “bdupuis@carysma.fr” and verify the issue as your URL is “eff.carysma.fr”

Hope this helps.

Let us know if that works or not?

Thank you.

[insanebob]

Hello support Team

Thanks a lot for your help and sorry for this mistake .. It works good !

Regards

[wensolutions]

Hello,

Glad that we could help you.

If you have any queries further, let us know.

Also, we would really appreciate if you could help us by rating our plugin by following the link below:

https://wordpress.org/support/plugin/wp-travel/reviews/

Thank you.

[Author]

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