- This topic has 17 replies, 2 voices, and was last updated 4 years, 3 months ago by Support Team.
- February 12, 2019 at 9:46 am #10747
After the last update, I got a problem with the main slider, please help me through http://www.africanadiscovery.comFebruary 12, 2019 at 10:56 am #10750
When we inspected your site URL, your site seems to be under maintenance and hence we could not make any inspection.
Let us know once your site is fine so that we can inspect your issue further.
Regards!!February 14, 2019 at 2:27 pm #10846
Thanks and now the website is up, please check and help the main slider issue problemFebruary 15, 2019 at 3:44 am #10865
When we checked, the site is still under the maintenance mode. So can you please mention the theme that you are currently using so that we can inspect the issue on our side and if there is any then we will fix it?
Best Regards!!February 15, 2019 at 8:32 am #10873
Thanks, I’m using tourablepro and maintenance is off now, please check again http://www.africanadiscovery.comFebruary 15, 2019 at 11:03 am #10881
We have already released the update fixing the issue.
Please update to the recent version and verify the issue.
Best Regards!!February 15, 2019 at 11:07 am #10882
Thanks, I did update, theme and plugins but main slider problem still not solved, please check again.February 15, 2019 at 11:51 am #10887
When we checked your site URL, we found that you have the version 1.0.3 only. So please update to the version 1.0.4 which has been released just now with the fixes.
Regards!!February 15, 2019 at 1:01 pm #10893
Thanks, everything is updated and the problem still existed, I sent through your email my admin login please check yourself.February 16, 2019 at 3:36 pm #10916
Any update!! regarding my above issues.February 17, 2019 at 4:57 pm #10946
I did provide my login details and as I mentioned earlier my plugins and theme is updated, however, I did not hear from you any feedback regarding Main Slider problem, please solve my problem and give me a response.February 18, 2019 at 4:15 am #10957
The issue of the slider has already been fixed in the recent version.
The issue is most likely to occur due to conflict with the other third-party plugin.
So please deactivate the third party plugin one by one and check the conflict the issue.
Let us know if that works or not?
Best Regards!!February 18, 2019 at 8:04 am #10963
The only active plugins are yours, there are no other third party plugins activated in my website, I did provide my login admin many times, please check your self and solve the problem, still, the main slider is not working, I need your support this issue, it is almost a week when I reported this problem.February 18, 2019 at 11:25 am #10966
Can you please provide your FTP access or Cpanel as we need to access your files?
Hoping to hear from you soon.
Best Regards!!February 18, 2019 at 11:50 am #10969
Also, since the site is down, please rename the WP Travel Utilities plugin file from the FTP and keep the WP Travel plugin activated.
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