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Main Slider problem

Viewing 15 posts - 1 through 15 (of 18 total)
1 2
  • Author
    Posts
  • February 12, 2019 at 9:46 am #10747
    qaala11@gmail.com
    Participant

    Hello,
    After the last update, I got a problem with the main slider, please help me through http://www.africanadiscovery.com

    February 12, 2019 at 10:56 am #10750
    Support Team
    Keymaster

    Hello,

    When we inspected your site URL, your site seems to be under maintenance and hence we could not make any inspection.

    Let us know once your site is fine so that we can inspect your issue further.

    Regards!!

    February 14, 2019 at 2:27 pm #10846
    qaala11@gmail.com
    Participant

    Thanks and now the website is up, please check and help the main slider issue problem

    http://www.africanadiscovery.com

    February 15, 2019 at 3:44 am #10865
    Support Team
    Keymaster

    Hello,

    When we checked, the site is still under the maintenance mode. So can you please mention the theme that you are currently using so that we can inspect the issue on our side and if there is any then we will fix it?

    Thank you.

    Best Regards!!

    February 15, 2019 at 8:32 am #10873
    qaala11@gmail.com
    Participant

    Thanks, I’m using tourablepro and maintenance is off now, please check again http://www.africanadiscovery.com

    February 15, 2019 at 11:03 am #10881
    Support Team
    Keymaster

    Hello,

    We have already released the update fixing the issue.

    Please update to the recent version and verify the issue.

    Thank you.

    Best Regards!!

    February 15, 2019 at 11:07 am #10882
    qaala11@gmail.com
    Participant

    Thanks, I did update, theme and plugins but main slider problem still not solved, please check again.

    February 15, 2019 at 11:51 am #10887
    Support Team
    Keymaster

    Hello,

    When we checked your site URL, we found that you have the version 1.0.3 only. So please update to the version 1.0.4 which has been released just now with the fixes.

    Regards!!

    February 15, 2019 at 1:01 pm #10893
    qaala11@gmail.com
    Participant

    Thanks, everything is updated and the problem still existed, I sent through your email my admin login please check yourself.

    February 16, 2019 at 3:36 pm #10916
    qaala11@gmail.com
    Participant

    Any update!! regarding my above issues.

    February 17, 2019 at 4:57 pm #10946
    qaala11@gmail.com
    Participant

    Hello,

    I did provide my login details and as I mentioned earlier my plugins and theme is updated, however, I did not hear from you any feedback regarding Main Slider problem, please solve my problem and give me a response.

    February 18, 2019 at 4:15 am #10957
    Support Team
    Keymaster

    Hello,

    The issue of the slider has already been fixed in the recent version.

    The issue is most likely to occur due to conflict with the other third-party plugin.

    So please deactivate the third party plugin one by one and check the conflict the issue.

    Let us know if that works or not?

    Thank you.

    Best Regards!!

    February 18, 2019 at 8:04 am #10963
    qaala11@gmail.com
    Participant

    The only active plugins are yours, there are no other third party plugins activated in my website, I did provide my login admin many times, please check your self and solve the problem, still, the main slider is not working, I need your support this issue, it is almost a week when I reported this problem.

    February 18, 2019 at 11:25 am #10966
    Support Team
    Keymaster

    Hello,

    Can you please provide your FTP access or Cpanel as we need to access your files?

    Hoping to hear from you soon.

    Best Regards!!

    February 18, 2019 at 11:50 am #10969
    Support Team
    Keymaster

    Hello,

    Also, since the site is down, please rename the WP Travel Utilities plugin file from the FTP and keep the WP Travel plugin activated.

    Thank you.

    Regards!!

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    Posts
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