Mobile App Wont Login

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This topic contains 9 replies, has 3 voices, and was last updated by  Support Team 5 months ago.

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  • Author
    Posts
  • #13303

    privatejeep
    Participant

    I just installed your new mobile app and It wont let me login. Exactly what URL to our site should we use?

    Main website URL? https://www.privatejeep.com/
    Dashboard URL? https://www.privatejeep.com/dashboard/
    Wordpress admin URL? https://www.privatejeep.com/wp-admin/

    None of the above links let me login using your new mobile app.

    My site: https://www.privatejeep.com/

    #13304

    privatejeep
    Participant

    There is a syntax error in this code: define(‘JWT_AUTH_SECRET_KEY’, ‘your-top-secret-key’);

    Error message: Parse error: syntax error, unexpected ‘]’, expecting ‘,’ or ‘)’

    • This reply was modified 5 months, 1 week ago by  privatejeep.
    • This reply was modified 5 months, 1 week ago by  privatejeep.
    #13322

    Support Team
    Keymaster

    Hello @privatejeep,

    The error has raised because of the code that you have added. Please do not paste the copied code.

    You just type the whole code manually as the inverted comma will differ. You need to add (‘) not (’).

    Screenshot: https://prnt.sc/n9ew45

    Hope this helps.

    Thank you.

    #13393

    privatejeep
    Participant

    Okay fixed the code mess and was able to login to the mobile app. NEXT BUG!

    All the bookings show blank and I just had one this morning!

    #13398

    Support Team
    Keymaster

    Hello @privatejeep,

    This app is specially developed for the admin to track the bookings and the Enquires made by the users.

    So, the booking and the Enquiry will only be listed in the app once the user booked the trips and send the Enquiry.

    Hope this clears the confusion.

    If you want to customize more than this you can hire our professional developer.

    Thank you.

    #13417

    huizhe
    Participant

    Hello, I am unable to login despite following all the instructions. My site is http://www.mingmingtravel.my. Hope you can clarify. Many thanks.

    #13440

    huizhe
    Participant

    and may I know the username and password is from where? Is it the same used to login into wordpress?

    #13445

    Support Team
    Keymaster

    Hello @huizhe,

    First of all, thank you very much for using the app.

    Please follow below-given official documentation of the app to use the mobile app.

    https://wptravel.io/documentations/wp-travel-android-mobile-app/

    Also, the login is the same as the login of the Admin Panel.

    Let us know if there is any confusion further.

    Thank you.

    #13446

    privatejeep
    Participant

    Not sure how much clearer I can be but this app does NOT work on my end! None of my booking are listed and the app tabs are all blank even though I have new bookings.

    I decided that I would delete this app and the plug-ins because there is also a security hole while using this app through ssl.

    I will come back and re-look at this app once it is out of beta.

    #13772

    Support Team
    Keymaster

    Hello @huizhe,

    Have you followed the steps mentioned in the documentation?

    It is already out of the beat version.

    When we tested the app on our side, it is working absolutely fine.

    So please once try again following the official doc.

    Let us know if you encounter any issues further.

    Thank you.

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