Mobile App Zero Booking

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This topic contains 9 replies, has 4 voices, and was last updated by  Support Team 3 days, 13 hours ago.

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  • Author
    Posts
  • #16212

    skillberto
    Participant

    Dear Addressee,

    I can login through the application, but I see Zero “Booking”, or “Query” or whatever, however they are there in the Website.

    How does it possible?
    Do you have any idea?

    Regards,
    Norbert

    #16222

    Support Team
    Keymaster

    Hello @skillberto,

    First of all, we would like to apologize for the trouble.

    As for your query, please make sure you have followed the steps properly mentioned in the docs below:
    https://wptravel.io/documentations/wp-travel-android-mobile-app/

    Also, make sure add the correct keys.

    If this does not resolve the issue then kindly let us know.

    Thank you.

    #16253

    skillberto
    Participant

    Dear Support,

    I made by the documentation.
    However I don’t understand what do you mean under “correct keys”.

    For example I don’t understand, how the app can connect?
    I didn’t add to anywhere the JWT Secure key.

    Regards,
    Norbert

    #16274

    Support Team
    Keymaster

    Hello @skillberto,

    Correct keys means you need to add the correct secret key in the config file which is mentioned in the documentation.

    After you activate the plugin “JWT Authentication for WP REST API” in your WordPress setup, you need to add the secret key in the config file as:

    define(‘JWT_AUTH_SECRET_KEY’, ‘your-top-secret-key’);

    You can get the secret key from the link given:
    https://api.wordpress.org/secret-key/1.1/salt/

    The final step is to download the zip file “wp-travel-rest-api” from the link given below and activate in your site.

    https://wptravel.io/downloads/wp-travel-rest-api/

    This is how the app is connected to the setup. Now the booking and the Enquiries form the setup will be displayed in the app.

    Hope this clears the confusion.

    If you have any issues further then please let us know.

    Thank you.

    #16353

    skillberto
    Participant

    Dear Support,

    A addedd a secret key to there, but there is nothing special in that. 🙂 I’m developer, SW Architect..
    But then how the application knows this secret? I just made a random secret what I inserted there.. So I don’t understand the authentication from technical view. Mostly if I have a key, that should be used somewhere.. but this is an other topic.
    The problem is not the secret key I guess.. otherwise how can I log in?

    Is it matters when I activate the plugin? After the key, or before?..
    Am I need Pro account for this feature?

    Norbert

    #19574

    tourist
    Participant

    I’m also getting the same problem. I’ve completed all the steps and can successfully login to the mobile app. However there doesn;t seem to be any actual info been transferred to the app as it states No of Booking and No of Query are both 0.

    #19575

    tourist
    Participant

    Just for more info, I’ve managed to move the code snippets about so that the app now displays the correct number of bookings and queries on the dashboard page. It also possible to view the enquiries.

    However it is not possible to view any of the bookings page which is just blank.

    #19595

    wensolutions
    Keymaster

    Hello,

    Thank you very much for using the app.

    We will inspect the app further on our side and let you know.

    Hoping for your kind co-operations.

    Thank you.

    #19655

    tourist
    Participant

    Hi, the app seems to have updated and is now displaying the booking information. Thanks!

    #19676

    Support Team
    Keymaster

    Hello @tourist,

    Glad that the app is working now.

    Let us know if you have any query/confusion further.

    Thank you.

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