No Confirmation message displayed after booking a trip

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This topic contains 19 replies, has 3 voices, and was last updated by  Support Team 7 months, 3 weeks ago.

Viewing 15 posts - 1 through 15 (of 20 total)
  • Author
    Posts
  • #9275

    asrar
    Participant

    Hi WP travel support team.

    Appreciate your wonderful plugin always.

    I have one issue, when a user book a trip it does not provide the confirmation message for example, your trip has been booked successfullyor so on.
    My website is (http://malaysiaadventuretours.vantivsystem.com) and specific url is ( http://malaysiaadventuretours.vantivsystem.com/travel-keywords/all-trips/ )

    Thanks and looking forward for your great help.

    #9278

    Support Team
    Keymaster

    Hello @asrar,

    First of all thank you very much for the appreciations.

    Now coming back to your issue, can you please provide your login details in the email given below so that we can inspect the issue further and help you?

    Email: wensolution@gmail.com

    PS: Let us know if you have made any changes in the code.

    Thank you.

    Regards!!

    #9280

    asrar
    Participant

    @support Team

    Already emailed.

    #9288

    Support Team
    Keymaster

    Hello @asrar,

    Can you please resend the email with your login detail as we were not able to receive the email from you?

    Email: wensolution@gmail.com

    Thank you.

    Best Regards!!

    #9313

    asrar
    Participant

    Hello @support Team

    I have emailed you again please check your inbox.

    thanks

    #9316

    asrar
    Participant

    Hello @support Team

    May i have your response please?

    Thanks

    #9336

    asrar
    Participant

    Hello @SupportTeam

    I am waiting for your reply.
    please let me know if you received my login details and found the issue.

    Thanks

    #9338

    Support Team
    Keymaster

    Hello @asrar,

    We would like to apologize for the trouble, but we still could not receive your email.

    Please send us again the login detail along with the site URL in the email below:

    Email:
    wensolution@gmail.com

    Please check the email before you send.

    Thank you.

    Waiting for the response.

    #9339

    asrar
    Participant

    Hello @support Team

    I emailed you again you may check your inbox and let me you know.

    Thanks

    #9342

    Support Team
    Keymaster

    Hello @asrar,

    Thank you for the email.

    We have received your email. Now, we will inspect the issue further and let you know.

    Thank you very much for the co-operation.

    Best Regards!!

    #9343

    Support Team
    Keymaster

    Hello @asrar,

    When we tested your site and performed the booking, Confirmation message was displaying fine as you can see in below-given screen record as well.

    Screenrecord:

    https://www.useloom.com/share/80ceba4deadb4484b0c8afada1e42064

    So we hope everything is working fine.

    If you have any issues further then kindly let us know.

    Best regards!!

    #9344

    asrar
    Participant

    Hi support team

    Thanks for the reply.

    I just checked not displaying . i dont know why

    #9345

    Support Team
    Keymaster

    Hello @asrar,

    Can you please provide the screen record of the issue displaying in what exact case do you find the issue as we are not able to track the issue in your site?

    Waiting for the response 🙂

    Regards!!

    #9497

    asrar
    Participant

    Hello SupportTeam

    It is not showing the confirmation message in green line . Yeah i saw it showing in your video clip but not shows in my clip .

    Another things is i moved this website from one hosting to another and i update WP version to 5.0.3 but now it showing some spaces between each trips.

    Please check out in the link provided
    http://test.malaysia-adventuretours.com/travel-keywords/all-trips/

    #9526

    WP Travel Admin
    Keymaster

    Hello @asrar,

    Actually, the issue has arisen because of your theme’s layout. The HTML for the booking message is there for the message has been pushed at the top due to your theme layout.

    Screenshot: https://prnt.sc/m7vs9x

    As for the spacing, it is also due to the theme. However, you can add below-given CSS to resolve the issue fo spacing.

    For this go to Admin Panel > Appearance > Customize > Additional CSS.

    .wp-travel-default-article .wp-travel-entry-content-wrapper .description-left .entry-content {
    	padding: 0px !important;
    }

    Hope this helps.

    Best Regards!!

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