- This topic has 19 replies, 3 voices, and was last updated 4 years, 8 months ago by
Support Team.
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AuthorPosts
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January 9, 2019 at 2:12 am #9275
asrar
ParticipantHi WP travel support team.
Appreciate your wonderful plugin always.
I have one issue, when a user book a trip it does not provide the confirmation message for example, your trip has been booked successfullyor so on.
My website is (http://malaysiaadventuretours.vantivsystem.com) and specific url is ( http://malaysiaadventuretours.vantivsystem.com/travel-keywords/all-trips/ )Thanks and looking forward for your great help.
January 9, 2019 at 5:27 am #9278Support Team
KeymasterHello @asrar,
First of all thank you very much for the appreciations.
Now coming back to your issue, can you please provide your login details in the email given below so that we can inspect the issue further and help you?
Email: wensolution@gmail.com
PS: Let us know if you have made any changes in the code.
Thank you.
Regards!!
January 9, 2019 at 6:57 am #9280January 9, 2019 at 11:06 am #9288Support Team
KeymasterHello @asrar,
Can you please resend the email with your login detail as we were not able to receive the email from you?
Email: wensolution@gmail.com
Thank you.
Best Regards!!
January 10, 2019 at 2:43 am #9313January 10, 2019 at 6:18 am #9316January 11, 2019 at 3:24 am #9336asrar
ParticipantHello @SupportTeam
I am waiting for your reply.
please let me know if you received my login details and found the issue.Thanks
January 11, 2019 at 6:16 am #9338Support Team
KeymasterHello @asrar,
We would like to apologize for the trouble, but we still could not receive your email.
Please send us again the login detail along with the site URL in the email below:
Email:
wensolution@gmail.comPlease check the email before you send.
Thank you.
Waiting for the response.
January 11, 2019 at 6:23 am #9339asrar
ParticipantJanuary 11, 2019 at 8:47 am #9342Support Team
KeymasterHello @asrar,
Thank you for the email.
We have received your email. Now, we will inspect the issue further and let you know.
Thank you very much for the co-operation.
Best Regards!!
January 11, 2019 at 9:07 am #9343Support Team
KeymasterHello @asrar,
When we tested your site and performed the booking, Confirmation message was displaying fine as you can see in below-given screen record as well.
Screenrecord:
https://www.useloom.com/share/80ceba4deadb4484b0c8afada1e42064
So we hope everything is working fine.
If you have any issues further then kindly let us know.
Best regards!!
January 11, 2019 at 9:14 am #9344asrar
ParticipantHi support team
Thanks for the reply.
I just checked not displaying . i dont know why
January 11, 2019 at 9:51 am #9345Support Team
KeymasterHello @asrar,
Can you please provide the screen record of the issue displaying in what exact case do you find the issue as we are not able to track the issue in your site?
Waiting for the response 🙂
Regards!!
January 16, 2019 at 5:24 am #9497asrar
ParticipantHello SupportTeam
It is not showing the confirmation message in green line . Yeah i saw it showing in your video clip but not shows in my clip .
Another things is i moved this website from one hosting to another and i update WP version to 5.0.3 but now it showing some spaces between each trips.
Please check out in the link provided
http://test.malaysia-adventuretours.com/travel-keywords/all-trips/January 16, 2019 at 10:46 am #9526WP Travel
KeymasterHello @asrar,
Actually, the issue has arisen because of your theme’s layout. The HTML for the booking message is there for the message has been pushed at the top due to your theme layout.
Screenshot: https://prnt.sc/m7vs9x
As for the spacing, it is also due to the theme. However, you can add below-given CSS to resolve the issue fo spacing.
For this go to Admin Panel > Appearance > Customize > Additional CSS.
.wp-travel-default-article .wp-travel-entry-content-wrapper .description-left .entry-content { padding: 0px !important; }
Hope this helps.
Best Regards!!
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