Partial Payment – Payment Detail

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This topic contains 7 replies, has 4 voices, and was last updated by  Support Team 1 month, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #19573

    tourist
    Participant

    Hi guys,

    running through some testing and there appears to be an issue with the partial payment plugin not updating payments properly. I’ve setup a trip at £1.00 with 50% partial payment setting and checked out using standard Paypal. Payment is successful, clicking on return to merchant takes me back to Thank you page and displays the message

    “We’ve received your booking and payment details. We’ll contact you soon.”

    When I go to bookings, Booking Status is Pending, Payment Info is N/A, and the detail section is completely empty.

    Any advice please?

    #19594

    wensolutions
    Keymaster

    Hello,

    If you are using the Standard Paypal as the payment gateway then please refer to below given link:

    https://wptravel.io/notice-to-standard-paypal-user/

    Hope this helps.

    Thank you.

    #19612

    tourist
    Participant

    Hi,

    I hadn’t set that up but have now done so.

    Unfortunately still having the same problem as described above. Are there other steps I need to take to set up Standard Paypal? I have purchased the Paypal Express Plugin but that is not currently working at all with the partial payment plugin from the account area.

    Thanks for your help,

    Stu

    #19626

    Support Team
    Keymaster

    Hello,

    As for the partial payment issue please refer to below-given link:

    https://wptravel.io/partial-payment-plugin-not-working/

    As for Standard PayPal, we will verify the issue on our side and will inform you.

    Thank you.

    #19650

    tourist
    Participant

    I have checked to make sure I only have one page with the [wp_travel_user_account] shortcode and that it is selected as the dashboard page. Any other ideas why it might not be working?

    #19677

    Support Team
    Keymaster

    Hello @tourist,

    Since it is working on our side, we need to now check-in your specific setting. So can you please provide your login detail in the email below:

    support[at]wptravel.io

    Thank You.

    #20209

    mattpixeljunction
    Participant

    I have run into the same issue with payment details not updating and the status of bookings never changing.

    This is down to the PayPal url in the IPNListener class. Currently these are posting to:
    http://www.paypal.com
    http://www.sandbox.paypal.com

    According to the official PayPal documentation (https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNImplementation/) and though testing these should be posting to:
    – ipnpb.paypal.com
    – ipnpb.sandbox.paypal.com

    #20242

    Support Team
    Keymaster

    Hello,

    Actually we are still looking if the issue is from our side or the PayPal itself.

    We will let you know once the issue is figured out.

    Thank you.

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