Payment Detail in Booking not showing

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This topic contains 4 replies, has 3 voices, and was last updated by  Support Team 2 months, 3 weeks ago.

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  • #18938

    Hi,
    I have activated BANK DEPOSIT AND PAYPAST as payment options on my site.
    My problem is I do not see a way to allocate payments to a booking if they paid via BANK DEPOSIT.
    I need to be able to fill in the amount paid somewhere and nothing shows under PAYMENT DETAILS, no fields at all.
    I’ve seen this section in your documentation some where and that is is suppose to have fields you can fill in when a payment is made – or it shows your transactions.
    Mine does not show anything.image of booking detail section
    Can you please assist.

    Regards,
    Lorraine

    #18956

    wensolutions
    Keymaster

    Hello,

    If you used the bank payment option then you can upload the receipt from the booking detail of the user dashboard.

    After you complete the payment just go to the user dashboard > Booking and to the individual booking. There you will find the button at the right to upload the receipt. After the receipt is uploaded, the payment status will be updated in the booking of dashboard.

    For more clear information you can follow the steps mentioned in the documentation.

    https://wptravel.io/documentations/user-documentation/#doc-bank-deposite-75

    Regarding the PayFast query, it works separately. You can pay the amount using the PayFast payment gateway.

    Hope this helps.

    If you have any confusion further then kindly let us know.

    Thank you.

    #19058

    Hi,
    This is what I’m say – I do not have an option to UPLOAD RECEIPT.

    #19059

    Support Team
    Keymaster

    Hello,

    We could not replicate the issue in our side so can you please provide your login detail in the email below so that we can inspect the issue further?

    Email: support[at]wptravel.io

    Thank you.

    #19621

    Support Team
    Keymaster

    Hello

    Thank you for the login details.

    When we inspected your site URL, we found that the functionality of Bank Deposit is working perfectly fine.

    Please refer to the given screen record for detailed illustration : https://www.loom.com/share/8bd9f3997c944a72ab6dca1825fbf77d

    Also, you can refer to the given documentation for the detailed information regarding bank deposit functionality : https://wptravel.io/documentations/user-documentation/#doc-bank-deposite-75

    Hope this clears your confusion.

    Feel free to reach us for any further query/confusion.

    Regards!

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