payment details can't show all payment history

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This topic contains 3 replies, has 2 voices, and was last updated by  Support Team 1 day, 16 hours ago.

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  • #18970

    Hello WP Travel Support

    I make partially payment by using bank deposit method.
    The total packages that I booked is RM 819.00
    1st time – pay 81.90 as partial payment
    Last payment – fully pay the amount RM RM 270.00 ,

    I thk this two payment history should be appear at payment details ,but dunno why only appear latest payment at payment details ,which is RM 270.00 .if can , can you help me to fix it and show all the payment histoy

    Screetshot
    https://snag.gy/9iVtXb.jpg

    Thanks

    #18978

    Support Team
    Keymaster

    Hello,

    We would like to apologize for the inconveniences.

    But when we tested the partial payment feature, we found that the payment info is mentioned in the both WP Travel user dashboard and in the booking listing.

    Please have a look into the screenshot below:

    User Dashboard: https://prnt.sc/otfc3m
    Booking detail at the backend: https://prnt.sc/otfcnc

    The email is also received after making the remaining payment.

    Hope this clears the confusion.

    Let us know if there is any confusion further.

    Thank you.

    #19016

    Hello

    I had test many times still get this layout https://snag.gy/9I3EFy.jpg I dunno why .
    Can you help me fixed it ?

    What file types are allowed upload during submit payment receipt?

    My backend booking screenshot
    https://snag.gy/iMhapU.jpg

    My Payment Setting
    https://snag.gy/t1U0jR.jpg

    URL : https://testone.drnent.com/
    password :123test

    Regards Winnie

    #19041

    Support Team
    Keymaster

    Hello,

    The design issue is noted as the known issue and is currently under the fixing process. We will fix the issue soon and let you know.

    As for the receipt format, currently, you will be able to upload the jpg,png file format.

    Let us know if you have any issues further.

    Thank you.

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