[joshk]

Hello,

We are working on our site at lociamica.com.
When you book a tour and go to the English checkout page, the paypal buttons show properly at the bottom.
(http://prntscr.com/rbxmnh)

However, if you change to a different language using the language switcher at the top right, all other languages except English do NOT show the paypal buttons.
(http://prntscr.com/rbxnp7)

Please help

Josh

[Support Team]

Hello,

Actually, the issue you have reported has been raised due to the incompatibility of WPML with WP Travel cart page as cart page and checkout page provided by WP Travel plugin cannot be translated using WPML. As for now, using WPML you can translate the site in multiple languages but the cart page and checkout page cannot be translated.

Also, we will discuss about this issue and may work on this issue in the future.

If you have any queries further, let us know.

Thank you.

[joshk]

How can we get this to work?

We have invested a lot of resources building the site around WP Travel and have counted on it working witg WOML, since it is featured on your website saying that WP Travel is fully compatible with WPML.

We have already built out the site and translated the majority of the content. We are expecting users of different languages to make purchases through our site. It is unacceptable if they spend time shopping and adding items to cart only to be unable to pay at checkout.

We need a solution to allow users on other languages to be able to make payments. Please let us know what we can do to make that work.

[wensolutions]

Hello @joshk,

We are working on the issue. We will soon release the update fixing the issue and let you know.

Hoping for your kind co-operations.

Thank you.

[joshk]

Thank you for addressing this. I look forward to the update.

[wensolutions]

Hello @joshk,

Definitely we will fix the issue and release the update since our developer team is currently working on the compatibility with the WPML plugin.

Thank you.

[yzak]

Hello guys,

Do you have an idea of when does the issue of the compatibility with the WPML pluggin will be solved?

Thanks,

[Support Team]

Hello,

We’ve replied you via support link https://wptravelsupport.zendesk.com/agent/tickets/699.

Please reply via zendesk support link.

Regards.

[yzak]

Hello guys,

Could you please copy the answer here,
i’ve tried many times to log in to https://wptravelsupport.zendesk.com/agent/tickets/699 and it says that i have a wrong username or password
even when i’ve already reset to a new password 🙁

[Support Team]

Hello,

We would like to apologize for inconvenience.

Also, can you please setup staging site installing WPML and WP Travel plugin and provide us with admin login detail of staging site so that we can inspect issue further and fixed the issue for you?

Further, please kindly post your query in zendesk as we have already shifted to the another support platform.

Hoping for your kind co operations.

Thank you.

[WP Travel]

@yzak,

We’ve sent you a password reset link to joshkho@hotmail.com. Please click the link and reset the password.

Try to login with different browser or in Incognito Mode.

[Author]

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