Standard paypal

This topic contains 9 replies, has 3 voices, and was last updated by  Support Team 8 months, 1 week ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #13118

    vahidmj
    Participant

    hi . when i try to pay on paypal. i receive this massage “sorry we cant complate your purchase at this time.please return to the merchant and choose another way to pay”
    I use paypal standard.
    thanks.

    #13145

    wensolutions
    Keymaster

    Hello,

    First of all thank you very much for using the plugin.

    The issue may have raised due to the insufficient balance or paying in another currency, currency other than you have set in your site for booking.

    Please go through the link below to know about the possible causes:

    https://www.paypal-community.com/t5/Payments/Sorry-we-can-t-complete-your-purchase-at-this-time/td-p/1545216

    If this does not resolve the issue kindly let us know.

    Thank you.

    #13160

    vahidmj
    Participant

    I check all this thins and looks correct but still has error.

    #13170

    wensolutions
    Keymaster

    Hello,

    Have you disabled the test mode? Make sure to disable the test mode by going to Admin Panel > WP Travel > Settings > Debug if you are trying to pay in live site.

    Screenshot:

    http://prntscr.com/n7soyl

    Hope this helps.

    Thank you.

    #13172

    vahidmj
    Participant

    yes its disabled.

    #13179

    wensolutions
    Keymaster

    Hello,

    Since we could not actually find what exactly is creating the issue, please provide your login detail in the email given below so that we can inspect the issue further.

    Email:

    wptravel.io@gmail.com

    Thank you.

    #13180

    vahidmj
    Participant

    I send email login detail .

    #13186

    wensolutions
    Keymaster

    Hello,

    Actually, we have not received the email.

    Can you please resend the login detail in the email mentioned above?

    Thank you.

    #13187

    vahidmj
    Participant

    please check again .
    Thank you

    #13249

    Support Team
    Keymaster

    Hello,

    Thank you very much for the login detail.

    When we checked the payment process via Standard PayPal, everything works fine as you can see in below given screen record.

    https://www.loom.com/share/5084cd28d35141ea98c1eb627a1167da

    Hope everything fine now.

    If you have any issues further kindly let is know.

    Thank you.

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