- This topic has 8 replies, 2 voices, and was last updated 3 years, 8 months ago by Support Team.
- September 13, 2019 at 7:28 am #19718
after your last wp travel plugin update (3.0) my site face an issue:
once you set pax number in a trip page and click on “book” then the cart shows no pax number selected.
You need to select the number again and click update cart: a very dysfunctional UX.
Here’s two screenshots to show you the problem:
Select pax number in trip page:
Empty pax number on cart page:
Is there any way to fix this, pls?
Thank you.September 13, 2019 at 10:40 am #19720
I do notice now that I have two lists of booking departures: one with the old layout and one with the new one.
How do I get rid of the first one (or at least one of them)?September 13, 2019 at 10:47 am #19721
There’s another issue:
I asked a customization some months ago that added different time of dep in the booking option: I see that with your new layout this customization has gone lost.
I do need it back if this layout is going to be standard from now on.
Pls advise ASAPSeptember 16, 2019 at 3:56 am #19770
We would like to apologize for the trouble and the delay as we were unable to inspect the issue during the weekend due to some technical glitch.
We have made the changes in the whole pricing option in the recent update of the theme which might have caused the issue. So we will inspect the issue further and inform you.
Hoping for your kind co-operation.
Thank you.September 16, 2019 at 7:39 am #19782
The customization that is made in your site was for the version 1.9.1 and was compatible with that version. Since a lot of changes has occurred with each update and in the recent version, we have made changes in the pricing option so there might have raised the compatibility issue.
So in order to fix the issue and keep up to date with the recent version, we need to make a lot of changes in the coding which will roughly take 25 hours.
Kindly let us know if we should move ahead and perform the customization or not through the email.
Thank you.September 17, 2019 at 3:17 pm #19817
Hi there, please is there a way to speed up the fix of this?
I still see two double list and the first (old layout) does not mantain number of pax selected once it goes to cart.
Here’s the shot with both the list:
Pls advise asap.September 18, 2019 at 8:25 am #19837
We would like to apologize for the miss understanding.
Please send in the request for fix through the link below:
Thank you.September 19, 2019 at 8:52 am #19862
I found out that the problem is caused by the plugin you created for me back in february as per my customization request. I disabled it and looks like the double booking list is gone.
So the dollars I paid you for this customization were supposed to be with an “expiring date” of 6 months?
Do you think is a good customer relationship?
Anyway I have another issue and I’m gonna open another thread for it.September 19, 2019 at 10:37 am #19864
We are extremely sorry for all the inconveniences.
With each update, we try our level best to make the product more effective both functional and performance wise. For this, we try to optimize the code that also includes deprecating the functions of previous versions and adding the new ones.
As much as we love to help you, we are unable to do so as fixing the compatibility issues for your specific site will cost a huge amount of time of our developer team. As this case is out of scope of the support forum, we humbly request you to consider hiring our professional developer for further assistance.
Hoping for your kind co-operations.
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