Travel Check Out – PayPal Error

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This topic contains 5 replies, has 2 voices, and was last updated by  Support Team 9 months ago.

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  • Author
    Posts
  • #8782

    selaelo
    Participant

    Hi

    After my last enquiry regarding WP Travel checkout, I went and confirmed my Paypal email address & it is correct. I am still getting the same error message “Something is wrong with PayPal, not available.

    Kindly assist

    #8787

    Support Team
    Keymaster

    Hello @selaelo,

    Can you please provide your login detail so that we could inspect what is actually creating the issue?

    Send the login detail in the email given below:

    wensolution@gmail.com

    Thank you.

    Best Regards!!

    #8813

    selaelo
    Participant

    Hi

    I forwarded my login info as requested.

    Regards

    Selaelo

    #8841

    Support Team
    Keymaster

    Hello @selaelo,

    Thank you for the login detail.

    Actually, the thing is Standard PayPal does not support “South African Rand R” which is causing the issue.

    There are certain currencies that are not supported by the Standard Paypal. To know about this you can even refer to PayPal handbook as well.

    https://www.paypal.com/so/smarthelp/article/what-currencies-does-paypal-for-marketplaces-support-ts2125

    Hope this clears the confusion.

    Regards!

    #8842

    selaelo
    Participant

    Hi

    My understanding is that the standard PayPal account will reflect in dollars. But my website in South Africa currency, ZAR.

    Are you telling me that if I change the currency on my website to the Dollar $, the problem will be resolved? If that is the case how do we add a currency converter on the site? & please test this solution.

    Most tour operators in South Africa are using PayPal to receive payments. How is it possible?

    Unfortunately, you haven’t cleared the confusion. I am still without a solution to the problem.

    Regards

    #8843

    Support Team
    Keymaster

    Hello @selaelo,

    Yes, as mentioned above there are limited currencies that Paypal supports and it does not support the currency you have used.

    For clear information please refer to below-given screen record.

    https://www.useloom.com/share/126bb654fbf848b9b4ad45dc5ec13935

    Thank you.

    Regards!!

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