Trigger booking mails

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  • #24484
    Bourne
    Participant

    Dear all,

    hope you had a great weekend.

    I have a quick question. I am testing the WP Travel booking system. The first confirmation email gets send out automatically. But now I am trying to figure out how I can manage the email follow up in the backend. How can I trigger the other system emails?

    Thank you in advance
    Max

    #24507
    wensolutions
    Keymaster

    Hello,

    As for now, the confirmation email which is send after the booking of the trip belongs to automatic setup(email will be send automatically) so the feature regarding managing the email follow up in backend section is not available.

    If you have any queries further, let us know.

    Thank you.

    #24509
    Bourne
    Participant

    Hi,

    Thank you for your reply. Let me recap to see if I understand this correctly. The client makes a booking and gets a confirmation receipt. But all other emails which I can configure here

    domain.com/wp-admin/edit.php?post_type=itinerary-booking&page=settings

    Will never get send to the customer as of today? Neither do I have the option to send vouchers and/or travel documents via the site? Is that correct?

    #24701
    Bourne
    Participant

    Hola WEN SOLUTIONS,

    I had a question open from March 10th. Let me try to rephrase:

    In WP travel Backend under
    domain.com/wp-admin/edit.php?post_type=itinerary-booking&page=settings

    There is an E-Mail template Client Email Template Options
    Question: Will this mails automatically be send as soon as I set the status of the booking to “PAID”

    And another question:
    Similar to {payment_status} can I enter a variable {} with the bank details ie {bank_details}

    Looking forward to hearing from you soon.
    Thank you and stay healthly

    Kind regards
    Max

    #24709
    Support Team
    Keymaster

    Hello,

    Please find answers to your queries below:

    Query 1. Will these mails automatically be sent as soon as I set the status of the booking to “PAID”?

    Response: As for now, the feature of sending the automatic email after the update of the payment status is not available. However, you can send the email manually to the specific person that you want to send the email.

    Also, this is listed as the feature request so we will work on it in the near future.

    Query 2. Similar to {payment_status} can I enter a variable {} with the bank details ie {bank_details}?

    Response: Regarding the query about sending bank detail in the email, the feature is currently not available in the plugin. If you make the payment through the bank, you will get the email mentioning that you have made the payment via bank.

    As much as we would love to help you with this, we are unable to do so as it requires code customization so you can consider hiring a freelancer or professional developer.

    If you have further queries, let us know.

    Regards.

    #24710
    Bourne
    Participant

    However, you can send the email manually to the specific person that you want to send the email.

    >> And how do I do it from the backend?

    #24712
    Support Team
    Keymaster

    Hello,

    As admin will receive the customer details like email, the admin can send the email manually after changing the status using that email.

    Regards

    #24782
    Bourne
    Participant

    Hi there,

    thank you for your reply. I am still a little lost. Can you explain what you mean by manually? I have not seen a send button. Copy & Paste into my mail client can not be the solution since there are placeholders within the mail form the booking

    Hello <strong>{customer_name},</strong>
    
    Your payment has been received.
    
    Booking ID:<strong> #{booking_id} ({booking_arrival_date})</strong>

    Thank you very much in advance for your support

    Take care and stay healthy!

    Best regards
    Max

    #24786
    Support Team
    Keymaster

    Hello,

    Actually, manually sending email means you can send a normal email to the customer using his/her email address(the email detail which can be obtained in the booking detail section in the backend ).

    If you have any queries further, let us know.

    Thank you.

    #24792
    Bourne
    Participant

    Ok thank you.

    To sum it up: The above mentioned mails are useless ;-(

    Happy days and stay healthy
    Max

    #24796
    Support Team
    Keymaster

    Hello,

    We would like to apologize for the inconvenience.

    Also, the way we have mentioned regarding sending emails manually is only the way to be performed to achieve the feature you have requested.

    Further, as much as we would love to help our users, we are unable to do so as it requires higher code customization.

    So, if you want this feature you can consider hiring a freelancer or our professional developer.

    http://wptravel.io/hire-our-customizer/

    If you have any queries further, let us know.

    Thank you.

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