[paulo232]

HI

Thats fine, can we continue to load content or do we need to wait until you have finished?

We have noticed that some booking capability has come back, but not all?

A FYI, we are looking at making this site live at then end of this week, so time quite critical

Thanks

[Support Team]

Hello @paulo232,

Yes, definitely you can continue to upload the content in the site.

As for the issue, we are still looking into it and we will let you know as soon as we figure out the issue.

Thank you very much for your patience.

Regards!!

[Support Team]

Hello @paulo232,

When we further inspected the site, we found that there is no issue from WP Travel Pro or WP Travel plugin.

There is an issue from the server. Every time we make changes in the file, the changes are not shown on site. Please consider trying in another hosting provider.

Also, there has been an error coming from plugin “WordPress Database Backup” we have suppressed the errors and activated the plugin.

Currently, WP Travel Pro feature is working fine.

Further, if you find any confusion, related to the travel plugin then kindly let us know.

Thank you.

[paulo232]

HI

Thanks for your efforts, something must have changed as you can no book so lets see how it goes.

I dont think its the hosting thats an issue, more like cache files, it seems to take a while fro changes to appear, even though you clear the files.

[paulo232]

On further testing you must have done something as you have managed to wipe a load of my settings, I can see you have exported the site so when you imported back in with the version you have changed, my global FAQ’s are gone, my email sets up has changed, etc, etc so now have to redo 🙁

[Support Team]

Hello @paulo232,

We would like to apologize for the trouble that you are facing. The issue that you have reported is being inspected by our professional developers and the changes for the inspection that they have made is not being reflected in the site in any way. Due to this reason, we highly doubt that the issue is there due to the server configurations.

Further, regarding the site exporting query, we exported the site to verify if its the issue related to our plugins or the issue is from the server. When we tested the site locally, everything works perfectly fine so it must be the server that is causing the issue.

Also, we only exported the site but did nothing to your site, neither imported nor edited anything. We do not make any changes in the client site until informing them and taking their permission as these things do matter to us and we always value our customer decision and their policy.

Further, for your information, the exported site also did not have the FAQs in the global setting.

Hope this clears the confusion.

Let us know if you have any query/confusion further.

Thank you.

[Author]

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