WP Travel Stripe Checkout License Plug-in Error

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This topic contains 10 replies, has 3 voices, and was last updated by  Support Team 1 year ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #7718

    privatejeep
    Participant

    My WP Travel Stripe Checkout Plug-in has a critical Error. My license will not stay correctly in the settings. Often when I login to the dashboard of my site it says my license is not activated. When I check the settings I find that the license key from WP Travel Utilities from the field below has replaced my license for Stripe Checkout above de-activating my Stripe license since it is the wrong license.

    When I put in my correct Stripe license it goes in and says it is active but then again once my browser is closed and I am logged out of my site. When I log back it the same issue is there. My Stripe license is deactivated and replaced again with the license from WP Travel Utilities!

    HELP!!! No customers can checkout using my site!!!

    Stripe Checker License Error

    #7730

    Support Team
    Keymaster

    Hello @privatejeep,

    When check for the issue on our side, we were unable to find the issue.

    So can you please provide your login detail in the email given below so that we can inspect further:

    wensolution@gmail.com

    Thank you.

    #7732

    privatejeep
    Participant

    Yes, once the license issue comes back I will do that. Thanks

    #7736

    Support Team
    Keymaster

    Hello @privatejeep,

    Yes please do let us know if the issues arise again.

    You can post the issues any time and we will respond back 🙂 .

    Thank you.

    Regards!!

    #7740

    privatejeep
    Participant

    WP Travel just updated. Lost all my Tab settings! and now both add-ons license are deactivated again! This is nuts. What email can I send you admin login please asap!

    #7741

    privatejeep
    Participant

    WTF!!! Your plug-in update wiped all my stripe keys! This deactivated Stripe altogether! WOW This is way too many bugs for my business!

    #7742

    Support Team
    Keymaster

    Hello @privatejeep,

    We would like to apologize for the trouble.

    But when we tested the plugin by updating to the latest version we were unable to find such kind of issue.

    Please check the demo:
    http://wptravel.io/core-demo/

    Also, for your information, once the WP Travel plugins is deactivated then automatically the addons for the WP travel will get deactivated.

    So if you had just updated the plugin by clicking on the update button from the Admin Panel then you may not have such issue.

    Further please let us know how did you update the plugin? It might be possible that the during the update the file might not have copied properly.

    Also, if the issues continue please provide your login detail in the email given below.

    wensolution@gmail.com

    Thank you.

    Best Regards!!

    #7750

    privatejeep
    Participant

    Sorry but your Stripe add on has issues. Also their service is NOT good for my business and I’m going back to my good old Paypal. Any chance on getting a refund for this add-on please!

    #8005

    WP Travel Admin
    Keymaster

    Hi there,

    We’re sorry to hear you had a bad experience, that’s obviously not our intention. We’d be glad to look into the issues directly in your setup and address it.

    If you’d not expect any further assistance from us, we’re happy to process the refund.

    For this please fill out the form from the link below where our sales will execute your request.

    https://themepalace.com/contact-us/

    #8019

    privatejeep
    Participant

    Okay, I just filled out the form requesting a refund for this plug-in. Thanks!

    #8063

    Support Team
    Keymaster

    Hello @privatejeep,

    We hope that you got refund for the addon.

    Thank you!

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