WP Travel Utilities 2.0 Wont Install

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This topic contains 7 replies, has 2 voices, and was last updated by  Support Team 4 months, 3 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #11159

    privatejeep
    Participant

    WP Travel Utilities 2.0.0 when I try to update and refresh the page it reverts back to 1.9 and says there is an update again.
    This is with the latest version of WordPress installed: 5.1 and WP Travel version: 1.8.6

    My site: https://www.privatejeep.com/

    • This topic was modified 4 months, 3 weeks ago by  privatejeep.
    • This topic was modified 4 months, 3 weeks ago by  privatejeep.
    #11163

    Support Team
    Keymaster

    Hello @privatejeep,

    The issue may have raised mainly because your license may have expired. As you know all of our premium addon comes with the initial one year of subscription and will expire after that. So you have to again repurchase the addon from the Theme palace and use the license form that recent purchase.

    Also, make sure that the add-on license is previously not activated in some other site. If you have used it in some another site and wanted to reuse it in another then we have to reset the license key.

    Hoping to hear from you.

    Regards!!

    #11164

    privatejeep
    Participant

    I have not owned WP Travel Utilities for a year! I have never used the license on any other site.

    #11165

    Support Team
    Keymaster

    Hello @privatejeep,

    We have updated the plugin to the latest version in your site from the dashboard.

    Screenshot:

    http://prntscr.com/mombux

    Please keep in mind that sometimes when we try to update from the plugin listing page it could be done so alternatively you can try to update it from Admin Panel > Dashboard > Update.

    Thank you

    Regards!!

    #11166

    privatejeep
    Participant

    Sorry your update didn’t work and the bug is there. Please go look again! As I said after you update it reverts back to the older version. My license is still good through: August 9, 2019

    #11247

    Support Team
    Keymaster

    Hello @privatejeep,

    As for now we have replaced the folder with the recent version.

    If the issues still persist even with another version kindly let us know.

    Best Regards!!

    #11262

    privatejeep
    Participant

    NOTHING IS FIXED! Again the same install bug is there. 2.0 will NOT install.

    1. Says their is an update 1.1.9 to 2.0.0.
    2. Update the plug-in (looks like it installed but it is false!)
    3. Check the update page again and 2.0 is NOT installed and the previews version 1.1.9 shows.

    Please fix this issue. Here is a current screenshot showing you 2.0.0 is NOT installed.

    My site is at: https://www.privatejeep.com/

    Travel Utilitiess 2.0 Install Bug

    • This reply was modified 4 months, 3 weeks ago by  privatejeep.
    #11277

    Support Team
    Keymaster

    Hello @privatejeep,

    When we inspect for the issue properly, we found that issue is on our side.

    So we have fixed the issue so there should not be any sorts of update issue now.

    Hope everything works fine.

    Thank you.

    Best Regards!!

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