WP Travel Utilities crashes slider

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This topic contains 7 replies, has 2 voices, and was last updated by  Support Team 6 months, 3 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #11054

    movements
    Participant

    Hi,

    this morning I bought the WP travel utility addon for my site. I’m working with the Tourable Pro theme from WP Travel. I installed the addon this morning by uploading the ZIP file in my WordPress back-end and after I did that, my slider in the front-end was acting weird. This is about the “Travelers Choice” slider which is in the Tourable Pro theme. The moment I deactivate the WP travel utilities; the slider immediately goes back to normal.

    Wrong (activated the addon):
    Wrong

    Right (deactivated the addon):
    right

    #11056

    Support Team
    Keymaster

    Hello @movements,

    Thank you very much for buying the addon.

    The issue is already noted as the known issue and our developer team is working on it.

    We will soon release the update fixing the issue.

    Hoping for your kind co-operations.

    Best Regards!!

    #11078

    movements
    Participant

    Ok, thanks for the fast response. I’m wondering when I could expect a solution. I’ve deadlines to work on so…

    #11124

    Support Team
    Keymaster

    Hello @movements,

    The update is releasing within a few hours. Hope everything works fine for you after that.

    Thank you.

    Best Regards!!

    #11442

    movements
    Participant

    Hello @SupportTeam,

    I’ve updated the plugin then reloaded the site and nothing has changed. After that, I deleted the plugin from my site, downloaded the new version on the my account page from themepalace, uploaded, installed, activeded it, inclusive the license code. Nothing changes.

    So it’s not fixed. The slider ‘s still broken when I activate the utilities addon.
    I’m looking forward to your response.

    #11443

    movements
    Participant

    Suddenly, it works. It looks like the fix isnt stable. Sometimes the slider works, sometimes it doenst. Please check this issue.. for now; it works. But I don’t know for how long.

    #11444

    movements
    Participant

    I discovered this last thing was a Javascript issue on my own browser; so indeed: the problem is solved. My apologies for the last two posts. You could ignore them!

    #11445

    Support Team
    Keymaster

    Hello @movements,

    Yes, we did fix the issue of the slider and good to hear that everything is working fine now.

    Please do not hesitate to post if you have any issues further.

    Also, we would really appreciate if you could help us by rating our plugin by following the link given below:

    https://wordpress.org/support/plugin/wp-travel/reviews/

    Thank you 🙂

    Best Regards!!

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