[movements]

Hi,

this morning I bought the WP travel utility addon for my site. I’m working with the Tourable Pro theme from WP Travel. I installed the addon this morning by uploading the ZIP file in my WordPress back-end and after I did that, my slider in the front-end was acting weird. This is about the “Travelers Choice” slider which is in the Tourable Pro theme. The moment I deactivate the WP travel utilities; the slider immediately goes back to normal.

Wrong (activated the addon):

Right (deactivated the addon):

[Support Team]

Hello @movements,

Thank you very much for buying the addon.

The issue is already noted as the known issue and our developer team is working on it.

We will soon release the update fixing the issue.

Hoping for your kind co-operations.

Best Regards!!

[movements]

Ok, thanks for the fast response. I’m wondering when I could expect a solution. I’ve deadlines to work on so…

[Support Team]

Hello @movements,

The update is releasing within a few hours. Hope everything works fine for you after that.

Thank you.

Best Regards!!

[movements]

Hello @SupportTeam,

I’ve updated the plugin then reloaded the site and nothing has changed. After that, I deleted the plugin from my site, downloaded the new version on the my account page from themepalace, uploaded, installed, activeded it, inclusive the license code. Nothing changes.

So it’s not fixed. The slider ‘s still broken when I activate the utilities addon.
I’m looking forward to your response.

[movements]

Suddenly, it works. It looks like the fix isnt stable. Sometimes the slider works, sometimes it doenst. Please check this issue.. for now; it works. But I don’t know for how long.

[movements]

I discovered this last thing was a Javascript issue on my own browser; so indeed: the problem is solved. My apologies for the last two posts. You could ignore them!

[Support Team]

Hello @movements,

Yes, we did fix the issue of the slider and good to hear that everything is working fine now.

Please do not hesitate to post if you have any issues further.

Also, we would really appreciate if you could help us by rating our plugin by following the link given below:

https://wordpress.org/support/plugin/wp-travel/reviews/

Thank you 🙂

Best Regards!!

[Author]

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