wp_travel_checkout exit page error

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  • #27078
    juanmacordo
    Participant

    Good morning, I have the following problem:
    Once the trip and passengers have been selected, when we continue to fill in the data it gives the following error
    There has been a critical error on your website.

    #27081
    wensolutions
    Keymaster

    Hello,

    Actually, when we inspected, everything is working fine in our side. So, please make sure that you have used latest version of WP Travel plugin.

    Also, if you have used latest version of plugin and issue still persist then please provide us with specific screenshot or screen record of the issue you are facing so that we can help you.

    If you have any queries further, let us know.

    Thank you.

    #27082
    juanmacordo
    Participant

    Good morning, I have the latest version. The exit error now occurs in both version 3 and 4. Before the update it did not occur.
    Attached image
    wp_travel_checkout error

    #27084
    wensolutions
    Keymaster

    Hello,

    Actually, the image you have attached cannot be opened as you can see in screenshot below. So, please send us screenshot using lightshot(https://app.prntscr.com/en/download.html).

    https://prnt.sc/t207bk

    Also, third party plugin can be one of the leading cause for uncertain behaviour. So, please once verify the issue by deactivating all third party plugins one by one.

    Further, if issue still persist, please provide us with your site URL so that we can inspect the issue further?

    Thank you.

    #27085
    juanmacordo
    Participant

    Good morning, attached catch.
    The theme I work with is DIVI. And I have not added any third party plugin. and before the update it worked
    captura error

    #27092
    juanmacordo
    Participant

    Good afternoon I have deactivated all the plugins and it does not work

    #27109
    wensolutions
    Keymaster

    Hello @juanmacordo,

    Regarding your issue, the issue needed to be inspected in detail from the backend as we were unable to find the exact cause of the issue.

    So can you please once provide your login detail and the FTP access in the email below so that we can inspect the issues further?

    Email: support[at]wptravel.io

    Thank you.

    #27137
    juanmacordo
    Participant

    good afternoon, mail sent

    #27142
    wensolutions
    Keymaster

    Hello @juanmacordo,

    Thank you for the login detail.

    We have fixed the issue on your side so please once verify the issue.

    Let us know if you have any queries further.

    Thank you.

    #27208
    juanmacordo
    Participant

    Good morning, everything solved, thanks for the speed.
    I would like to ask you another question:
    I’m trying to translate with Loco translate the new reservation interface. And I can’t find the following strings:
    * Select Date and Pricing Options
    * select a date (on the calendar)
    * Select a Date to view available pricings and other options.
    * Clear all
    * pax selector

    Where can I find it to translate?

    Thank you

    #27212
    wensolutions
    Keymaster

    Hello @juanmacordo,

    Glad that your issues are resolved.

    Regarding the issue about the translation, yes this is already noted issue. As you know, we have moved to the react framework, it doe have different technics from the translation and our developer team is currently working on it.

    We will get back to you once the translation issue is addressed in the WP Travel plugin.

    Hoping for your kind co-operations.

    Thank you.

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