WS Theme Addons Pro

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This topic contains 8 replies, has 3 voices, and was last updated by  Support Team 2 months, 2 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #8050

    Flukkini
    Participant

    Hi there
    I receive this message when I try to activate the plugin:
    Fatal error: Cannot redeclare class WS_Theme_Addons_Install in /home/fy1w2i03/public_html/ideas4travellers.it/wp-content/plugins/ws-theme-addons-pro-1.0.1/inc/class-install.php on line 11
    What can I do?

    #8053

    Support Team
    Keymaster

    Hello,

    While we have tested the WS Theme Addons Pro plugin in our WordPress installation for the issue, we could not find the issue on our side.

    We will test further on the issues on our test cases and will fix the issues if they exist. As for now, as a workaround, please deactivate the free version of “WS Theme Addons” plugin first and then try activation the pro version of the addon.

    If the issues are still not resolved, please provide us your Admin Dashboard login credentials so that we can log into your website and check the issues with a precise fix.

    Best Regards !!

    #19218

    seal
    Participant

    Hello,

    Is it necessary to install and activate WS Theme Addons plugin to use the WS Theme Addons PRO version ?

    Thanks

    #19253

    Support Team
    Keymaster

    Hello @seal

    You can use WP Theme Addons pro without installing the free version of the addon so, you can use WP Theme Addon Pro individually in your site.

    Hope this clears your confusion.

    Regards!

    #19255

    seal
    Participant

    Hello,

    Thanks a lot
    The Instagram widget, copyright function and facebook does not work anymore. I think from the last WPT update.

    You can check here :https://www.sealadventures.fr/

    Any idea ?

    Thanks

    #19266

    Support Team
    Keymaster

    Hello @seal,

    When we tested the Instagram and facebook widget, they were working fine. As for the instagram, the account must be public.

    The copyright function is also working fine so make sure you have the latest version of the Travel Log theme and the Addon.

    If the issue even persists with the latest version then kindly let us know.

    Thank you.

    #19267

    seal
    Participant

    Hello,

    Thanks for your quick answer, actually everything worked before the last WP travel update

    #19285

    Support Team
    Keymaster

    Hello @seal,

    We have tested the addon feature in the latest update of the plugin as you can see in the below-given screen record.

    https://www.loom.com/share/5030c8315b0e48f79ab18948d34cfefc

    Make sure to check the plugin conflict as well as it may have caused the issue.

    If this does not resolve the issue then you need to send in your login detail in the email below for the further inspection.

    support[at]wptravel.io

    Thank you.

    #19445

    Support Team
    Keymaster

    Hello @seal,

    When we inspected the issue in detail, we found that the Instagram app has been modified lately and has made some changes in its data fetching technique which happen to cause the issue.

    So we will work on the issue and will come up with the update soon.

    Hoping for your kind co-operation.

    Thank you.

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