kenbong

Important Notice: Before creating a support ticket, please verify the points given in the checklist below as, these can be the most probable reason the issue is there in your side. View Detail

  • Third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. Please verify the issue by deactivating all the third party plugins.
  • What about going through the user documentation / developer documentation ? Our team has worked hard to make the documentation as much informative as possible. Also, we have listed the FAQ’s in the FAQ’s and Knowledge Base section.

Forum Replies Created

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • in reply to: Unable to click update or publish #11081

    kenbong
    Participant

    I made a video showing the error, you can view it here:

    https://youtu.be/-kuRLt5srH8

    • This reply was modified 7 months ago by  kenbong.
    in reply to: Theme customizations #7782

    kenbong
    Participant

    Dear Support Team,

    Awesome, this worked! The only thing is that it’s showing number format as RM1788.00 instead of RM1788. I have tried changing all of these lines:
    number_format( $d , 2 )
    to
    number_format( $d , 0 )

    and it’s displaying fine without the decimal points now, will that cause any unwanted errors in the future or is it ok for me to leave it as per?

    Thanks again!
    Ken

    in reply to: Theme customizations #7769

    kenbong
    Participant

    Dear Support Team,

    Thank you so much! Everything worked perfectly!

    Another question – Is it possible for me to remove the text “Proudly powered by WordPress | Travel log by Wen Solutions” if I were to purchase WP utilities?

    If possible, please advise how do I proceed

    Thanks!
    Ken

    in reply to: Theme customizations #7754

    kenbong
    Participant

    Dear Support Team,

    Thank you for your swift reply!

    I think I need some additional assistance:

    1. Noted with thanks! Looking forward to the pro version

    2. Awesome! The code provided has managed to removed all elements except the author name, this is the link: http://www.marinediscoveryholidays.com/category/current-promotion/

    3a. I have tried the method given (I’m currently already on a child theme but it’s not working). Here is the screenshot: https://prnt.sc/kiipx0 (It still only shows RM1788 / person instead of From RM1788 / person) Link: http://www.marinediscoveryholidays.com/itinerary/bangkok-hua-hinwith-maeklong-railway-market/

    3b. Thanks! Will get to it after I solve item 3a

    4. Solved! Thank you so much!

    5. Solved! Thank you so much!

    6. For normal pages yes we do get this option, however I don’t see the option for when we create a trip via the WP Travel plugin. Here is the screenshot: https://prnt.sc/kiisfj and here is the link: http://www.marinediscoveryholidays.com/itinerary/bangkok-hua-hinwith-maeklong-railway-market/

    I look forward to your reply!

    Thanks!
    Ken

    in reply to: Unable to insert download #7683

    kenbong
    Participant

    Dear Support Team,

    I have tried your solution but still the download button does not show, I have also tried to insert a form but unsuccessful as well. Could it be because of the code below?

    Previously you guys have helped provide me with this 2 codes to add into additional CSS so that the trip page only shows the Location and not other information:

    .wp-travel-trip-meta-info ul li:not(.no-border) {
    display: none;
    }

    and also

    .wp-travel-feature-slide-content.featured-detail-section .trip-short-desc, .wp-travel-feature-slide-content.featured-detail-section .wp-travel-trip-code {
    display: none;
    }

    Did these codes ‘break’ the download button?

    I look forward to your advise

    Thanks!
    Ken

    in reply to: Trip Image blur on mobile #7682

    kenbong
    Participant

    Dear Support Team,

    Thanks for the reply!

    I tried inserting the code, but after that the images wouldn’t show on mobile… please advise?

    Thanks!
    Ken

    in reply to: Trip Image blur on mobile #7673

    kenbong
    Participant

    Dear Support Team,

    I have tried regenerating the thumbnails and uploading various image sizes (including 600 x 600), but the feature image on the trip page is still blur when it is in mobile view, the images in the gallery at the bottom are very clear even if they are the same pictures, please advise?

    http://www.marinediscoveryholidays.com/itinerary/10d7n-europe-legend-paris-brussels-amsterdam-cologne-frankfurt-heidelberg-titisee-rhine-falls-zurich-lucerne/

    Thanks!
    Ken

    in reply to: Turning Trip Enquiry into a button #7672

    kenbong
    Participant

    Dear Support Team,

    I think I have figured out what the culprit is:

    Previously you guys have helped provide me with this 2 codes to add into additional CSS so that the trip page only shows the Location and not other information, can you please advise what do I need to modify from these codes please?

    .wp-travel-trip-meta-info ul li:not(.no-border) {
    display: none;
    }

    and also

    .wp-travel-feature-slide-content.featured-detail-section .trip-short-desc, .wp-travel-feature-slide-content.featured-detail-section .wp-travel-trip-code {
    display: none;
    }

    I look forward to your advise

    Thanks!
    Ken

    in reply to: Turning Trip Enquiry into a button #7665

    kenbong
    Participant

    Update!

    #1 solved – I pasted the code into CSS instead of functions.php 🙂

    Looking forward to solution to #2

    URL : http://www.marinediscoveryholidays.com/itinerary/trip-ke-eropah/

    Thanks!
    Ken

    in reply to: Turning Trip Enquiry into a button #7660

    kenbong
    Participant

    Dear Support Team,

    Thank you for your reply! However I’m still facing some issues as below

    1. Your PHP code changes were rolled back due to an error on line 49 of file wp-content/themes/courtyard-child/functions.php. Please fix and try saving again.
    syntax error, unexpected ‘.’, expecting end of file

    2. Implemented the code successfully but there wasn’t any number or email showing up below the ‘Location’ box in the trip page

    I look forward to your update

    Thanks!
    Ken

    in reply to: Trip Image blur on mobile #7659

    kenbong
    Participant

    Dear Support Team,

    Thanks for the reply!

    I actually looked up this solution and tried it, but as per the link I sent you earlier it was still blurry. Does this mean that all my images in the ‘trip’ page needs to be 600 x 600 or similar ratio?

    Thanks!
    Ken

    in reply to: Trip Type / Activities / Group Size / Mobile Issues #7638

    kenbong
    Participant

    This is great! Thank you so much, appreciate it

    in reply to: Trip Type / Activities / Group Size / Mobile Issues #7635

    kenbong
    Participant

    This worked perfectly! Thank you so much!

    One last request, since I am not able to customise the trip code, is it possible to help remove the trip-code and also the ‘highlight’ excerp and only show the trip location please?

    i.e.

    It will show
    [Trip name]
    [Price and sale information]
    [Locations]

    Thank you in advance!

    in reply to: Trip Type / Activities / Group Size / Mobile Issues #7630

    kenbong
    Participant

    Dear Support Team,

    Thanks for your prompt response!

    1: http://www.marinediscoveryholidays.com/itinerary/trip-ke-eropah/ <– this is the URL

    2. Well noted, will check out the utilities if we decide to adopt this theme

    3. http://www.marinediscoveryholidays.com/travel-locations/destinasi/ <– this is the URL, when I open the URL on mobile and try to click on any one filter dropdown item, it automatically goes to one of the pages in my existing menu

    I look forward to your advise

    Thanks!
    Ken

Viewing 14 posts - 1 through 14 (of 14 total)